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Pizza Hut India Complaints & Reviews

www.pizzahut.co.in
1.7
Updated: Mar 30, 2026
Complaints 2724
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779
Unresolved
1945
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Pizza Hut India reviews & complaints page 26

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A
Aviral Aggarwal
Dec 18, 2021
Resolved
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We ordered online through the website, after one hour we did not get a delivery but the website showed it delivered. The delivery guy number was switched off. I tried the helpline 4 times but they said the store will call back but no one did. They are not ready to refund the money either.
Jan 20, 2022
Complaint marked as Resolved 
Pizza Hut India customer support has been notified about the posted complaint.
Verified Support
Dec 20, 2021
Pizza Hut India Customer Care's response Dear Aviral,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut
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    N
    Naveen diploid
    Dec 16, 2021
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    Address: NO-79,2ND BLOCK, MOGAPPAIR WEST
    Website: Sapphire foods india pvt ltd

    I ordered in pizza hut app..I wish to paid in online so I selected the upi option to pay..I entered my upi id and then they sent me the link in inbox and I clicked the link to pay the order amount 538.rs..The link named as Sapphire foods india pvt Ltd..I paid the amount, the amount also debited from my account but the order was still pending and it unsuccessful..What can I do now..pls refund my money back soon..
    Pizza Hut India customer support has been notified about the posted complaint.
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      A
      [email protected]
      Dec 16, 2021
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      Address: 28 sanket park

      Dear sir

      ORDER ID: [protected] placed through Zomato

      pl note that I have not received item as per my order

      all details are as under, pl check and coordinate further

      registered email id

      [protected]@gmail.com

      registered mobile number

      [protected]

      main deviation found during order execution

      I ordered combo where in 1 pizza, 1 momo and 1 box of breadstick is available, in place of that I got 1 breadstick, 2 pizza, but momo not received

      if you check order menu, margarita pizza is exist as a default you can change/ remove it

      hope this will help you further and arrange for suitable replacement

      thanks

      AC Raval
      [protected]
      Pizza Hut India customer support has been notified about the posted complaint.
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        S
        semech
        from Chennai, Tamil Nadu
        Dec 14, 2021
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        Resolved

        Date of incident : 13-dec-2021
        Client number : +91-[protected]
        Description of the incident :

        I encountered with food poisoning due to inferior quality of food ordered from Pizza Hut on 13-Dec-2021 against order id : #15371016.

        Desirable resolution of complaint : Refund
        Jan 20, 2022
        Complaint marked as Resolved 
        Pizza Hut India customer support has been notified about the posted complaint.
        Verified Support
        Dec 16, 2021
        Pizza Hut India Customer Care's response         Dear Suresh,

        We would request you to please DM us your store details via given below link so that we can look into this.

        Link: https://fb.com/msg/pizzahutindia

        Regards,
        Team Pizza Hut
        Dec 16, 2021
        Updated by semech         This order is ordered through online and delivered by a person with contact number :[protected].
        Please do the needful.
        Verified Support
        Dec 20, 2021
        Pizza Hut India Customer Care's response         Dear Suresh,

        We would request you to please DM us your store details via given below link so that we can look into this.

        Link: https://fb.com/msg/pizzahutindia

        Regards,
        Team Pizza Hut
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          S
          semech
          from Chennai, Tamil Nadu
          Dec 14, 2021
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          Address: sai ayush ramesha apartment, Plot 2b,DOOR:1,9 TH CROSS STREET,VELACHERY,CHENNAI

          Dear sir/madam,
          I am encountered with food poisoning due to consumption of bad quality food received .

          Kindly do the needful to ensure quality of food to avoid unfavorable situations.

          Thanks & regards
          Suresh E
          Pizza Hut India customer support has been notified about the posted complaint.
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            A
            apoorv vishnoi
            Dec 12, 2021
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            Address: Meerut

            I ordered Medium Triple Chicken Feast today (Meerut branch), the taste of the chicken was so horrible, it taste like they used very old frozen meat specially the sausage. It was so bad even my dog didn't eat it.
            I need anyone to take immediate action on this particular branch and check for hygiene issue.
            Pizza Hut India customer support has been notified about the posted complaint.
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              S
              sandeep Soreng
              Dec 9, 2021
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              I placed 2 online payment through gpay the amount was deducted from account but order was not placed.

              Date - Dec 4
              Pizza Hut India customer support has been notified about the posted complaint.
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                J
                Jenifer2693
                Dec 6, 2021
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                Resolved

                Address: Ooty

                I placed my order and the payment was through GPay. Money got debited from the account, but the order was not placed. It was through Sapphire Foods India Pvt Ltd
                Jan 27, 2022
                Complaint marked as Resolved 
                Pizza Hut India customer support has been notified about the posted complaint.
                View replies
                Below is the transaction details
                Reply
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                  S
                  shobhit joshi
                  Dec 5, 2021
                  Resolved
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                  Resolved

                  1- i order at 9 PM on 5-Dec-2021
                  2- Not received any confirmation message on my number
                  3- Pizza delivered after 45 min
                  4- Delivered pizza was cold
                  5- No way to reach out to pizza hut customer care
                  6- i am not sure if this will reach to pizza hut
                  7- worst taste of pizza i ever eat
                  8- order no: 19641943
                  Jan 7, 2022
                  Complaint marked as Resolved 
                  Pizza Hut India customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 06, 2021
                  Pizza Hut India Customer Care's response                   Dear Shobhit,

                  We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

                  Link: https://fb.com/msg/pizzahutindia

                  Regards,
                  Team Pizza Hut
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                    N
                    Nachiket Kakade
                    Dec 5, 2021
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                    Address: Solapur India

                    I visited pizza hut and saw that pizza hut sailing aquafina (aquavess) water bottle for ₹50/-
                    Pizza Hut India customer support has been notified about the posted complaint.
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                      S
                      Suyash Gaikwad`
                      Dec 4, 2021
                      Resolved
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                      Resolved

                      Hello Team,

                      Yesterday I was trying to place online order for pizza from Pizza Hut wakad area, when I entered payment gateway through UPI my money was deducted but in application there was no order placed and I haven't received any delivery of pizza .
                      I am attaching the photo of transaction details.
                      Request you to please look into it and refund my money earliest.

                      Regards,
                      Suyash Gaikwad
                      Jan 10, 2022
                      Complaint marked as Resolved 
                      Pizza Hut India customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 06, 2021
                      Pizza Hut India Customer Care's response                       Dear Suyash,

                      We are sorry to hear this. We would request you to please DM us your email id and mobile number via given below link so that we can look into this.

                      Link: https://fb.com/msg/pizzahutindia

                      Regards,
                      Team Pizza Hut
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                        H
                        HARDIK THAMI
                        Dec 3, 2021
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                        Resolved

                        Order was not placed but money was deducted

                        I was ordering from pizza hut at 12:59 PM on 3rd December 2021 via Paytm UPI. While making the payment, money was deducted from my account but the order was not placed. As the order was not placed, I would like a full refund....
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                        Chetan 123
                        from Kalyan, Maharashtra
                        Dec 2, 2021
                        Resolved
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                        Resolved

                        Address: Kalyan pizza hut store Kalyan

                        Well long story short my estimate delivery time was 7:26 delivery guy was out for delivery at 7:19 with 7 min to reach location time... But was not still there no weather issue or traffic what's so ever at 7:39 i called store he said he will connect me and all but i was not then callled again he didn't receive it... Then at around 7:44 i got call from delivery guy he was like i am new and don't know location and buch of lies... Like there's no google map exist... Still i called him again at 7:55 he was like some more time was showing on map i have to cancel the order at that point
                        Jan 9, 2022
                        Complaint marked as Resolved 
                        Pizza Hut India customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 06, 2021
                        Pizza Hut India Customer Care's response                         Dear Chetan,

                        We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

                        Link: https://fb.com/msg/pizzahutindia

                        Regards,
                        Team Pizza Hut
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                          A
                          Aman Bijlwan
                          Nov 29, 2021
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                          Resolved

                          Address: Ghaziabad

                          For the past three times I am getting stale ice cold choco volcano cake via Swiggy order numbers [#[protected], #[protected], #[protected]].
                          For the first two times I raised this issue with swiggy only (sent the photographs as well) but this time I got the same choco volcano despite giving explicit instructions to send the fresh one. This is totally unacceptable!
                          Jan 1, 2022
                          Complaint marked as Resolved 
                          Pizza Hut India customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 01, 2021
                          Pizza Hut India Customer Care's response                           Dear Aman,

                          We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

                          Link: https://fb.com/msg/pizzahutindia

                          Regards,
                          Team Pizza Hut
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                            H
                            Harmani
                            from Mohali, Punjab
                            Nov 29, 2021
                            Resolved
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                            Resolved

                            Address: Phase 10, Mohali, punjab

                            On 29thNovember I ordered pizza through zomato and the sizes were not mentioned in the menu. The price I paid was much more than what I pay otherwise at the outlet. I went to check with phase 10 Mohali outlet. The manager was clueless about the order he sent. He further didn't provide ne a complaint register for written complaint. Further owner contact number was denied and simranjeet singh said that they don't know who the owner is. I think the owner has left this outlet at the mercy of the manager who is certainly doing some hankey pankey or simply very inefficient for the post. My name is Harmani Mann and mobile is [protected]
                            Jan 6, 2022
                            Complaint marked as Resolved 
                            Pizza Hut India customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 01, 2021
                            Pizza Hut India Customer Care's response                             Dear Harmani,

                            We are sorry to hear this. We would request you to please DM us your email id via given below link so that we can look into this.

                            Link: https://fb.com/msg/pizzahutindia

                            Regards,
                            Team Pizza Hut
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                              S
                              skrv
                              Nov 29, 2021
                              Resolved
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                              Resolved

                              Date of the incident : 29th November 2021
                              Description of the incident: I was at Pizza Hut, Mall of India, Noida- Sector 18 and I had enquired for Momomia Pizza to which I was told that it was currently unavailable. But a few moments later I notice the adjacent table being occupied by different customers and being served the same pizza I asked for. Upon complaining about this to different waiters, no action was taken. Also, they denied us empty seats to the other section of the restaurant, saying that it was currently unavailable, whereas clearly other customers were occupying the section. I am really disappointed in the service and the treatment provided at this outlet, and these acts have encouraged me to discontinue going to Pizza Hut and take further action regarding the same.
                              Jan 6, 2022
                              Complaint marked as Resolved 
                              Pizza Hut India customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 01, 2021
                              Pizza Hut India Customer Care's response                               Dear Customer(skrv),

                              We are sorry to hear this. We would request you to please DM us your email id and mobile number via given below link so that we can look into this.

                              Link: https://fb.com/msg/pizzahutindia

                              Regards,
                              Team Pizza Hut
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                                K
                                kamarjahan khan
                                Nov 29, 2021
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                                Resolved

                                Address: B/ 703 Solitaire Star, Somwari Bazar, Malad West Mumbai 400064.

                                I had ordered online to pizza hut website on 21/11/2021 but order not received till now. We had filed complete on customer care they told manager will contact after we called three to four time to the customer care finally the manager contact us and reassure of refund but I have not received any refund from Pizza Hut. Please do the needful.
                                Jan 6, 2022
                                Complaint marked as Resolved 
                                Pizza Hut India customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 01, 2021
                                Pizza Hut India Customer Care's response                                 Dear Kamarjahan,

                                We are sorry to hear this. We would request you to please DM us your email id and mobile number via given below link so that we can look into this.

                                Link: https://fb.com/msg/pizzahutindia

                                Regards,
                                Team Pizza Hut
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                                  K
                                  Kishore Kunta
                                  Nov 28, 2021
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                                  Resolved

                                  Address: Next mall food court moosarambagh malapet Hyderabad

                                  I am dr Kishore from Hyderabad This is to complain about the store manager ms pranaya a manager at Pizza Hut food court next mall malakpet Hyderabad my invoice number p[protected] dated 27/11/21 at 7.06pm she was rude while taking the order and didnot give any explanation for the delay in taking the order and when I asked for the customer feedback book she was unable to provide and didnot give any proper response and was unapologetic .really unhappy about the experience in pizza store . I want a proper explanation and hope proper action will be take for this.
                                  Jan 5, 2022
                                  Complaint marked as Resolved 
                                  Pizza Hut India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 29, 2021
                                  Pizza Hut India Customer Care's response                                   Dear Kishor,

                                  We are sorry to hear this. We would request you to please DM us your email id via given below link so that we can look into this.

                                  Link: https://fb.com/msg/pizzahutindia

                                  Regards,
                                  Team Pizza Hut
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                                    K
                                    kshweta10
                                    from chennai, Tamil Nadu
                                    Nov 27, 2021
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                                    Resolved

                                    Address: Chennai

                                    Dear Pizza Hut Team,

                                    This is with regard to my last order with pizza hut on 24th October.

                                    I have been charged twice for my Pizza order number 14489155. Attached is a snapshot of the payment to pizza hut from my bank account.

                                    Request you to kindly reverse/refund one payment back to me.

                                    Regards,
                                    Shweta
                                    Jan 6, 2022
                                    Complaint marked as Resolved 
                                    Pizza Hut India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 29, 2021
                                    Pizza Hut India Customer Care's response                                     Dear Shweta,

                                    We are sorry to hear this. We would request you to please DM us your email id and mobile number via given below link so that we can look into this.

                                    Link: https://fb.com/msg/pizzahutindia

                                    Regards,
                                    Team Pizza Hut
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                                      M
                                      mmanojjain
                                      Nov 27, 2021
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                                      Address: A1/182, FF, sector 55, gurgaon

                                      Hi Team,

                                      At the time of placing an order on call, your executive confirmed to accept gift voucher (16 digit) at the time of delivery. But sector 56 restaurant’s manager denied to accept. For reference, please check recording while placing the order. Its not acceptable, if you can’t update, I will file a complaint against you as I was very hungry at that moment and your executives just passed the time without assisting.
                                      Account-
                                      [protected]
                                      Manoj Jain
                                      Pizza Hut India customer support has been notified about the posted complaint.
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