McDonald's India Customer Care
Connaught Plaza Restaurants Pvt. Ltd
Customer satisfaction rating: 2%
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318
COMPLAINTS

McDonald's India Customer Care

Connaught Plaza Restaurants Pvt. Ltd

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Address
Head Office, 13A, Jor Bagh Market
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts

Phone:

Fax:
Fax:
+91 11 2465 2108

Customer satisfaction rating
2%
Complaints
318
Pending
0
Resolved
6
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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McDonald's India Complaints & Reviews

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Mcdonald's India — No coke available

 Chaitanya ambavane on Jan 12, 2017
No coke available in your orion mall stored. And not give a offers in pocket cards. He was do misbehavior to the costumers. He was not give respect to the costumers. He also not give good services. In orian mall store not available some product in early morning. He was open store so let in a morning. it's service is also very very slow n bad. His service give that the costumer not satisfied to it......
Complaint comments  Read comments Complaint category Food

Mcdonald's India — Money Deducted but Order not raised

 Vummenthala Gayathri on Jan 11, 2017
On 9th of January at 8.00 pm I did (2) Two transaction of Rs.254 each at Hyderabad.
First time money got deducted but due to some error bill was not generated.
Again I made transaction and again money got deducted but due to some error bill was not generated.
But till now the money has not been credited to my account.
Transaction details-
SBI Net Banking for a purchase worth Rs. 254 each on pos mc donalds, at mc donalds,
(1) Ref No. 5981170942IGAAOXTCE3 (2) Ref No. 5981123994IGAAOXOVY8 .
Account details :
Name of acc. Holder -
Vummenthala...
Complaint comments  Read comments [1]Complaint category Internet Services

Mcdonald's India — Frechfries, billing and services was bad

 Karthikhatti on Jan 10, 2017
Hi Team,

Mcdonalds resturant ID: BA139, Kalyan nagar, Bangalore
Manager name: Rashmi
Service guy: Ibrahim

there was a wrong billing done at the initial go, and later on while taking delivery on the next table, Ibrahim was not at all at his location. we had to wait as he was busy inside and there was no one to give our order which was ready and I could see that right infront of me, after some time Ibrahim came to serve and he packed the fries as he was not at all interested to serve us, he just 10-15 french fries in our meal and french fries was not at...
Complaint comments  Read comments Complaint category Food

Mcdonald's India — Unethical behavious

 kkgk on Jan 9, 2017
Hi, My name is Kanaiya K Gurdasani registered with Macdonald in the same name with mobile number 9820530949.

On 7th Jan.17 morning i ordered some food from my cell phone & i was surprised to see my name on the bill was wrong.

This is an insult to me & my name. The name printed on the bill was weird & this was done purposely. This language is generally an abusive language which was written "Jhatu Gabbar".

This was purposely done by the call center executive Ms.Jayshree. I have also spoken to Mr.Deepak & Mayur several times, but in vain no clarification...
Complaint comments  Read comments Complaint category Food

Mcdonald's India — Non refund of cancelled bill at rajouri garden delhi mcdonalds

 sanjayjhingan on Dec 29, 2016
I had ordered 6 pizzas including 3 chicken pizza vide bill-002101300089162 for rs.389 on 26.12.2016 at rajouri garden delhi outlet. But, we were given veg pizza, which were returned and the whole bill was cancelled by void sale inv. Num.010556 on 26.12.2016 itself. And again apayment of rs.414 was made for bill no. 002101300089168.

The counter man assured that the same shall be credited to the account from where the payment was made, since they were made from my debit card.

But till date no reversal payment for cancelled bill has been made.

My no. Is...
Complaint comments  Read comments Complaint category Food

Mcdonald's India — Happy meal not serving fries, for kids 28.12.2016

 Vandana Koul on Dec 29, 2016
Hi team,

Yesterday had a flight from hyderabad to delhi. As i reached bit early to the airport planned to sit with my kid at mcdonals to let my kid enjoy the happy meal. The service at mcdonalds hyderabad airport was pathectic, they neither had good option for kids toy n happy meal menu and not even fries for kids in happy meal. Also the way happy meal was served to the kid was not good and not in proper way. When asked for the fries atleast they said its not build for happy meal whereas in delhi when we have happy meal for kids it have wonderful toys n fries for kids. The way of...
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — Air conditioner always off!!

 Roshrc on Dec 26, 2016
Hello,
I am a resident of Kalyan khadakpada . I go to Ur outlet at this particular branch of Kalyan khadakpada atleast 3-4 days in a week, always the air conditioning is off !! For reasons best known to them!! Moreover there are so many mosquitoes that a person can hardly sit there for few minutes . Today am fed up and complaining .
V as customers don't expect this kind of service especially from a brand like yours .
Hope u do the needful!!
Thanks !...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Mcdonald's India — I'm new customer

 Shankar Kodari on Dec 23, 2016
This is to in form to you im chenged network airtel to Reliance porting upc code.AA573197 9-12-16

Dear Customer, PORT IN request for No.9848852549 accepted.Existing Services will be disabled from 11:09PM to 1:09AM on 20/12/2016.To resume Reliance services, do Televerification after 1:09AM from new SIM by dialing 59059 (Postpaid) & any other number For Prepaid.CDMA users pls dial *228 before Televerification.Reliance

Presently not activation so many times im asking your reliance store no response
Call 59059 im calling showing error
Not registered your...
Complaint comments  Read comments [3]Complaint category Other

Mcdonald's India — Wrong order

 Manisha Mansi on Dec 19, 2016
Today I ordered meal over the phone and I had 3 concern while doing so.
First I asked guy to ask delivery boy to get 2000 change which was not taken care.
Second I was not able to apply promo code which he helped me to do and me happy that he helped me for that.
Third thing I asked to convert regular coke into ice tea.
When order came first he got no change so I had to struggle a lot for it.
Then when I openEd to eat my meal I found to hey hv not sent ice tea. I called mc delivery number complained abt it they said they will replace it but at that time I made very...
Complaint comments  Read comments Complaint category Food

Mcdonald's India — Bad service

 Vinay Suganesh Iyer on Dec 18, 2016
I have ordered online for 2 Alu tikki wraps and a Alu tikki Burger. I paid by card 188 rs called up the call center to ask abt the delivery they said that the order is not placed and the money has been deducted from my account they said that u will get Ur money back aft 7 to 10 days it's not our fault they say and that was the last money I had and I asked them to place the order they just denied so I said I would be hunger for this afternoon as that was the only money I had they said that's not our problem WHAT they just denied what should I do I will post this I all social media and the...
Complaint comments  Read comments Complaint category Food

Mcdonald's India — Order wasn't placed, money deducted and no refund need refund.

 madzii on Dec 16, 2016
I had ordered food worth rs.1380 on 11 dec 2016 through your mcdelivery app, where in the order wasn't confirmed but the amount was deducted from my account (Online payment using debit card) phone number xxxxx4384. I wonder how is this even possible, i spoke to the customer care 080 66000666 with a person named sharukh and been told that my amount will be refunded in two days time where as i have not received any notice about anything yet.

Details received from your end regarding deduction:
Purchase order worth rs.1380 on pos mcdelivery1164 {bangalore} at
Mcdelivery...
Complaint comments  Read comments Complaint category Food

Mcdonald's India — Employees are rude

 Jash Halan on Dec 14, 2016
I had ordered a drink in kandiwali east Thakur village branch. I was to busy to notice the taste of the drink but when I noticed there was a taste of plastic in it. I went to the counter to talk to them about it but the manager itself was rude enough saying we had served it to many of them but there wasn't any complaint regarding this, i was like u haven't served them in the same glass which i was served in. I request you to take necessary action against them....
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — Looted my money

 Haritma on Dec 13, 2016
On December 10 at 19:36 I have been to McDonald's for evening snacks for my family. I usually prefer online payment from card not because of cash crunch of these days, I swiped my card in drive in order and payment. Very soon on swipe of card and password, payment of Rs 181 deducted from my account but they insisted that it is declined. And said will be returned to me in 2 days. I know they are interested in cash payment now a days. It's more than 3 days, nothing returned to my account even I had to cancel the order because I didn't had the cash. I am going to sue them. I have all the proofs with...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Mcdonald's India — Problem with debit card payment, amount debited, no refund

 Aishwarya Dhatrak on Dec 12, 2016
We had been to bandra outlet on 7/12/2016, tried payment through debit card, there was some issue with the machine so paid cash. Amount has been debited thrice from account but no refund yet.
Please look into it

According to bank statements
Pos 634214242499 mc donalds mumbai
Pos 634214245799 mc donalds mumbai
Pos 634214375038 mc donalds mumbai these are the three transaction details if of any help

Please do the needful...
Complaint comments  Read comments Complaint category Fast Food Restaurants

Mcdonald's India — Twice money deduction

 anil25 on Dec 12, 2016
This is a complaint about twice money deduction in McDonalds. Yesterday(11 Dec 2016) I visited McDonalds at Andheri west Mmubai. I Placed order of bill was Rs.421. I give my master card(534680******3852) of axis bank to my bill. The person at bill counter told me that there is some server issue and able to connect properly and after waiting for some time he comfirms me about the payment recieved and gives me bill of Rs.421. But the amount deducted form my account twice for the same. Now I am expecting that they should take a proper action towards it....
Complaint comments  Read comments Complaint category Food

Mcdonald's India — Money deducted twice for same transaction

 MVK_8055 on Dec 10, 2016
Transaction Date & Time:
12th December 2016 1:02 pm
Location:
Sampige Road, Malleshwaram, Bangalore

I paid a bill amount of Rs. 384.76 through my AXIS debit card

First time money got deducted but due to some error bill was not generated.
They asked me to enter the PIN again for the transaction and it was successful, I got the receipt. I got a message on my phone too.

Later, I got a message at 1:19 pm saying Rs 384.76 has been deducted again. I checked both the messages when i came back home later.
I tried to register...
Complaint comments  Read comments Complaint category Food

Mcdonald's India — Misleading customers and charging extra

 Monish Ahuja on Dec 4, 2016
I asked for a sharing pack of meal for two :-it includes two burgers two cokes, a french fries and two ice creams for 234/-rs
The order taker without acknowleding the customer that the coke vending machine is temporarily out of service they converted it to two choclate shakes adding rs 98 in the bill. Even if the customer dont want to drink shake they mis guide and mis lead and chage extra spoiling the mood of the customer. There were more other customer complaing about the same thing at mcdonalds branch of adajan pal area, surat.
They donot deliver the order completly and make the...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Mcdonald's India — Payment

 Haku on Nov 27, 2016
Mac D 27/11/2016 ahmedabad ashram road outlet around 12:45 pm takeaway order.
Some problem was faced by personnel by my debit card during payment. Hence my payment was done using my friend's debit card.
After a while when I reached home found out that Money is deducted from both account I.e. my friend's account as well as my account. Please do the needful....
Complaint comments  Read comments [2]Complaint category Other

Mcdonald's India — Amount deducted but not refunded

 Anuragthehero on Nov 21, 2016
On 13th of november at 1:26pm i did transaction of rs.655 at macd manjeera mall in hyderabad.
First time money got deducted but due to some error bill was not generated.
Again i made transaction and it was successful.
But till now the money has not been credited to my account.
Transaction details-
Sbi debit card 459xx9372 for a purchase worth rs655 on pos mc donalds, at mc donalds, txn# 631807795735.
Account details :
Name of acc. Holder -
Anurag kumar
Acc. No 31463217268
Ifsc - sbin0000064

Please do the needful....
Complaint comments  Read comments Complaint category Fast Food Restaurants

Mcdonald's India — Incorrect Order

 sakarverma on Nov 17, 2016
I ordered 1 mc aloo tikki burger and 2 masala grilled chicken burgers. Instead of that i received 1 mc aloo tikki and 2 chicken mcgrill burgers. I complained on the phone that i ordered masala grilled chicken not chicken mcgrill, and i called them several times but they said that they have listened to the recording and i said chicken mcgrill which is absolutely incorrect. I requested them to send me a copy of the recording which they refused to and i paid money for an item that i never ordered. I had the worst ordering experience ever. Please take strict actions against Mc donalds Saket branch in...
Complaint comments  Read comments Complaint category Food

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