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McDonald's India Complaints & Reviews

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1.8
Updated: Jul 25, 2025
Complaints 1409
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402
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1007
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McDonald's India reviews & complaints(1409)

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V
Vrati agrawal
Jul 25, 2025
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Urgent complaint regarding double payment and non-refund mcdonald's elpro city mall franchise, pune

I am writing to formally lodge a complaint against the McDonald’s franchise located at Elpro City Mall, MG Road, Chinchwad Gaon, Pune, for unfair trade practices and deficiency in service.

On 8th July 2025, At 2:14 pm I visited the said outlet and placed an order consisting of two burgers and two iced teas, amounting to ₹560/- (Rupees Five Hundred Sixty Only). I made the payment through UPI (online transaction). However,...
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Amar Kumar Dixit
Jun 4, 2025
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Missing item

Address: house no 8 devpur para road rajajipuram

Hi Team I ordered 4 Mac egg 1+1 pizza macpuff. Mc aloo tikki burger with double patty and Mc aloo tikki burger on[protected] which order id is [protected] via swiggy and I received ordered in which 1 Mac egg missing at the same time I raised this concern to Swiggy but they are not responding. Need your support...
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sunil kumawsat
from udaipur, Rajasthan
Jun 4, 2025
Jun 4, 2025
This thread was updated on Jun 4, 2025
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Subject: double payment complaint gpay and cash for same order at mcdonalds celebration mall, udaipur

Address: 108, Neemach mata scheme

To Whom It May Concern,

I am writing to formally lodge a complaint regarding a payment issue that occurred at your McDonald’s outlet located in Celebration Mall, Udaipur, Rajasthan.

On [insert exact date and time of visit], I placed an order and paid for it using GPay (UPI). The payment was successfully deducted from my SBI bank account, and I immediately received a confirmation message. However, the store...
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S
Sonia_P
Mar 1, 2024
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Wrong order delivered

I received a burger and fries instead of 3 fries mc pizza puff and peri peri spice mix. Received no response even after submitting complain...
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G
Goursaheb
from Jaipur, Rajasthan
Feb 19, 2024
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Received non-veg order instead of veg

Address: McDonald's gaurav tower jaipur

I ordered 4 mcpuff veg instead of received non veg burger . Very pathetic service by your vendor when I called to store he told me that it happened some time sir seriously this reply from your man pinche alot . how can this possible by your trained staff where clearly can see non-veg sign on your packaging . It shows CARElessness nothing else . Pathetic ### done by you.
Order from- McDonald's Gaurav tower jaipur
My SWIGGY...
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H
Harsh0987
from Chennai, Tamil Nadu
Feb 11, 2024
Feb 11, 2024
This thread was updated on Feb 11, 2024
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Address: United states
Website: www.mcdonaldsindia.com/m

On june 5 2023 i made an order from the mcdonalds india app, while the money got debited from my account, neither did i receive the order nor the refund
+1 photos
McDonald's India customer support has been notified about the posted complaint.
Feb 11, 2024
Updated by Harsh0987 Mcdonalds india customer care is the worst.
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    S
    SimritiB
    from Delhi, Delhi
    Feb 1, 2024
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    I purchased food from them amounting to 467.26 rupees on the 16th of September 2023. My first payment went through but the person working the till told me that it didn’t go through. He said that I’d get my refund of 467.26 rupees and that I have to pay again. So I did. But the problem is that I never received my refund back. After about a month or so I sent an email to McDonald’s as well but there was no response from the Delhi branch. And now after a wait of more than 5 months, I am filing a complaint here.
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      R
      Rajesh7667
      from Rajkot, Gujarat
      Dec 26, 2023
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      Address: Rajkot

      DAte : 25.12.2023

      Order ID: RRM-DL[protected]-[protected]
      4 Items
      1 x 2 Cheesy Italian Veg + Fries (L) + 2 Coke, 1 x McFlurry Oreo Medium, 1 x Corn & Cheese Burger +McVeggie Burger+Fries (M), 1 x Corn & Cheese Burger

      i had called so many times for my missing order of McFlurry to the delivery person and Franchises but no one had give the proper reply or delivery to the missing order and no one were taking call also.
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        M
        [email protected]
        Nov 18, 2023
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        Address: Navnit Park Baroda

        We 6 persons had visited macdonalds outlet at old padra road, baroda gujrat. Issues to be highlighted are as under
        1. Proper bill was not given
        2.Burger served varied in content from what was shown, on inquiry were told that preparation had changed. We were fooled
        3. Had ordered for lime tea got strawberry, on insisting got the same replaced
        4. Repeat order some changes had been made
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          D
          Dr Meenu Rinesh
          from Kochi, Kerala
          Nov 17, 2023
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          I lost raincoat
          McDonald's India customer support has been notified about the posted complaint.
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            S
            [email protected]
            Nov 14, 2023
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            Address: C-481 Shivaji gali no-3 chhajjpur shhadra Delhi

            Good evening sir i am suraj v3s mall MacDonald crew members employees id-51689 mujh sa sir jabardasti reasing likhwaya miss.nagma khatir na sir mari koi galti bhi nhi hai or mujha reasing later kyo provide karwaya miss nagma khatir na sir i request you plz resign Mt karwao sir i request you
            McDonald's India customer support has been notified about the posted complaint.
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              K
              Kishan bhadja
              Nov 11, 2023
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              Urgent Complaint Regarding Continuous Technical Issues with Offer Kiosk

              Address: Sargasan, Gandhinagar, Gujarat

              Dear McDonald's Customer Service,

              I hope this email finds you well. I am writing to express my deep disappointment with the service I have been experiencing at the McDonald's located at Sargasan Cross Road, Gandhinagar, Gujarat 382421.

              Over the past few visits, I have encountered persistent issues with the offer kiosk, which not only disrupts my dining experience but also appears to be a recurring problem. While...
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              M
              Manasi Bhabal
              Nov 9, 2023
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              Address: McDonald's, Sargasan Cross Road, Gandhinagar, Gujarat 382421

              I have visited Mc Donald's of various cities and have been a huge fan of your food since forever. One year ago I have shifted to Gandhinagar and have been visiting the Sargasan branch and for some good reason their offer kiosk refuses to work and the staff also doesn't seem to care about the same.
              As a customer I do realise there could be technical glitches, once twice but it has been happening so frequently that I have no choice but to raise this complain. Requesting you to provide technical assistance to this branch so that I can have the orignal McDonalds experience here as well.
              McDonald's India customer support has been notified about the posted complaint.
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                P
                Pravina Sail
                Nov 2, 2023
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                Address: Malad East tanjaji nagar kurar Village

                Yesterday night i order for 1 meal of Mac egg burger and single mc egg from hub Mall goregaav mumbai I place online order from my macd app the app show order is redy but I go there my order was not redy I ask for my order the girl was there she prep my order and Handover to me I'm stay in Malad I order for masala mc egg but it's simple mc egg burger with not fresh onion without masala less sauce uncooked egg patty I eat burger it's totally test less the fries is totally unfresh this I order for my baby west of my mony this 3 rd time this happens with 2 nd outlet of mc Donald's
                McDonald's India customer support has been notified about the posted complaint.
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                  A
                  Ashwin Mane
                  from Mumbai, Maharashtra
                  Oct 23, 2023
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                  Address: Mazgaon , Mumbai

                  McDonald charging 10 rupees for paper bags for take away orders. Yesterday I was at Mazgaon, Mumbai (Maharashtra, India)Macdonald outlet where I order some food for my kids and I wanted to take away the order. I asked them for carry bag which they said I have to pay 10 rupees for paper bag. As per my knowledge they should not charge for the bag which is paper bag.
                  McDonald's India customer support has been notified about the posted complaint.
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                    A
                    arjash
                    from THRISSUR, Kerala
                    Oct 23, 2023
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                    Address: Alukkas Nest, Near Vivekodayam School, Naickanal, Thrissur, Kerala

                    I had ordered from McDonald via zomato and got the wrong item. I had got the wrong items delivered and did not get a single item which i had ordered. Inspite of that i am a vegetarian and got non veg mcnuggets. here it is evident that it is not zomato's fault as they just delivered it and the bill is correct but the person packing the food put the wrong items. this is highly not acceptable
                    McDonald's India customer support has been notified about the posted complaint.
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                      S
                      Simran Wadhwa
                      from Gurugram, Haryana
                      Oct 14, 2023
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                      Address: C Scheme Jaipur 302017, Gurgaon, Haryana

                      I am unable to find the store number on the invoice to raise the complaint and after complaining that lady store manager destroyed the fries in front of me and said that it happens sometimes I spent almost 2000. INR for two days and quality of food was not fresh and rotten fries were there, pathetic Shame McDonald’s Jaipur
                      McDonald's India customer support has been notified about the posted complaint.
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                        P
                        Patrxck
                        Oct 14, 2023
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                        I have purchased McFlurry Ice Cream on Oct 13 it was very bad in taste, even the ice cream was highly processed and had lots of sugar in it. The ice cream texture was watery and doesn't had a creamy taste in it.
                        McDonald's India customer support has been notified about the posted complaint.
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                          S
                          Swapthika
                          Oct 8, 2023
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                          Regarding payment refund

                          I have placed order worth 921 rps in mc donalds store kompally on 26th september.I have paid the amount staff said that they didn’t payment but my money got deducted from my account.They said to re pay the amount to make the order and said that deducted amount will be received within 7 days.Its been more than 10 days but I haven’t received the refund...
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                          mrpatil437
                          Oct 2, 2023
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                          I have ordered some food items From McDonald's
                          But they have charged me Rs 33 for packaging inspite on that packaging there is McDonald's brand logo on it
                          As per my concern it is unfair trade practice
                          Why should I pay for McDonald's advertising?
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