McDonald's India Customer Care
Connaught Plaza Restaurants Pvt. Ltd
Customer satisfaction rating: 2%
Submit a Complaint
484
COMPLAINTS

McDonald's India Customer Care

Connaught Plaza Restaurants Pvt. Ltd

Facebook
Address
Head Office, 13A, Jor Bagh Market
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
72
down
42

Fax:
Fax:
+91 11 2465 2108  

Customer satisfaction rating
2%
Complaints
484
Pending
0
Resolved
8
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

McDonald's India related photos (115)

Complaints with pictures are more trusted and informative    View all

McDonald's India Complaints & Reviews

Sort by:

Mcdonald's India — rude behavior of staff at dadar mcdonalds for renewal of happy pockets card

 Snehal Deo on Apr 20, 2018
I had and old happy pockets card which expired in march 2018 west and south zone. Which was used many times as i stay in a bachelor pad near mc donald but when i visited the restaurant and showed the cashier was so rude to me did not help me with updates as even had the audacity to ask me to leave the que. We so often order for this place as we dont have cooking facility with us. So far this is the worst experience i had with shop....
Complaint comments  Read comments Complaint category Restaurants & Bars

Mcdonald's India — wrong order delivered

 sudhe rao on Apr 18, 2018
I ordered 5 items today 18th april, 2018- paner wrap, 2 allo wrap, 2 veg pufs, 2 alu wages and 2 alu tikki - [protected]. But swigy guy missed on 3 products - 1 alu wages, 2 alu tikki, and 2 veg puffs. But, added one chicken burger which i didn't order.
Kunal, from mc de ordered an replacement nd was very helpful - [protected] wit 2 alu tikki and 1 alu wages. Wen i saw alu pufs was again missing.
So, chated wit arivind who was not even ready to listen wats the issue or gave empathy or at least gave option of refund. Just said sorry since order was been replaced cant help. Very poor...
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — they have charged more amount than the amount displayed

 nqqns ʇɐɥqɯɐɹɐɥp on Apr 18, 2018
We ordered the a small potato wedge and the small french fries from the order counter. The price was supposed to be rs. 89.02 but they charged for 2 small potato wedge and 2 small french fries. Even if they had charged for 2 then it would have been 89 x 2 = 178. But they charged rs. 193.23. I want to know what has happened..
I need this to be taken care of very seriously. We have been charged 103 rupees more 😤
Order no 340 dated 17/04/2018...
Complaint comments  Read comments [1]Complaint category Fast Food Restaurants

Mcdonald's India — very poor food and service

 loknathr on Apr 16, 2018
One of the worst mc donald's i have come acrossed from past 8 years.
1. No quality of food is maintained.
2. Flies and mosquitoes all around, can't even sit peacefully inside. As if they are specially maintained flies for kitchen.
3. After order, no place for to sit inside, if so than why they are accepting futher orders and making us fool. If no place to sit inside than they should have maintained the crowd.
4. No proper service, the product also not satisfied. French fries didn't even cooked properly. After yesterday's visit in anand mc donald's i fill yuck for the...
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — bill issue

 Surbhi Ghosh on Apr 10, 2018
Forum mall, kormangala, bangalore, 560034

Ordered 3 chatpata naam kebab, the attendant ask for single cheese or double cheese, without informing that it is chargeable. After i replied single cheese, i got the bill, i asked to remove the add on cheese, the attendant told that she can not do this for me. Later spoke to the outlet manager, he was also not too much responsive. How can an add on cheese be of 171 rs. Please look into the attachment of the bill provided and revert me back asap....
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — regarding about pf received

 dkdkdkdk on Apr 6, 2018
Hello sir,

Myself wakhare dnyaneshwar gopal. My accunt is not getting my pf amout.

As it was about to start from jan - march, as my from was submitted thergaon store, pune.

Nearly completed 3 month, i dont get my pf amout

I was calling your num[protected], but still num is not working.

My store manger help me, to given about pf informartion & pf mail id.

But in mail id no response phone call is not working...

So please check for the above issue

Kindly request you...!!!
Complaint comments  Read comments Complaint category Other

Mcdonald's India — ordered the meal

 ApuagL on Apr 4, 2018
I ordered a meal while i was travelling on the old delhi station in mcdonalds'
I was very tried needed a cold drink with ice but what i found was, there was no ice there. And i had no other option but buying that as i was very tried.

This experience was very pathetic and unacceptable. If in summers i am not getting the cold drink with ice then please mention it in your advertisement that we cannot provide ice....
Complaint comments  Read comments [1]Complaint category Schools

Mcdonald's India — home delivery issue.

 shrishti reach on Apr 2, 2018
I ordered 2 mc chicken and a 9 piece chicken nuggets to be home delivered. But the order came after more than 50 mins and by the time i received it, the food was soggy and not hot anymore. The worst part is i live 5 mins away from the store and yet they were late. Reason stating that there was too much traffic. This is just bizarre and absolutely unexpected. Very bad experience....
Complaint comments  Read comments [1]Complaint category Postal & Delivery Services

Mcdonald's India — refund for the item I didn't had

 Suhas Gavas on Apr 2, 2018
Hello,

I visited mcdonald's on 30th march 2018 and ordered 2 hot mocha. The cashier made an error in the order and placed it. I saw the receipt and i told him that he made a mistake and enter wrong details in the order. Then the cashier first placed a refund and then enter the new correct order. I was charged for both the orders and i was expecting a refund for the earlier wrong one.

Today its 2nd april 2018 but still no refund but they did charge my card for the correct and wrong order.

Mcdonald's address i visited -
Extension of entry rd to...
Complaint comments  Read comments [2]Complaint category Food

Mcdonald's India — wrong product given

 Dhruvil Parikh on Mar 28, 2018
I ordered cheesy italiano, mc aloo tikki and american cheese supreme meal for take away. Instead of cheesy italiano they gave me mcveggie. As i live 6 kms from the outlet and was too hungry, i didn't go there for replacement. It was my first try for cheesy italiano and this happened. I am very disappointed and angry from this kind of service. You should atleast check atleast once before giving to customer. You owe me an offer now.😠...
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — bad product

 Swapnil Gada on Mar 26, 2018
I bought a mcspicy paneer burger few days before and literally was worst at taste and quality.
I literally vomited after eating the burger.
Also, i am out of town so didn't get time to complain. I went to the mcdonalds in r-mall, thane west, mumbai. Want some justice anyway.
In any way one can, please help me with the justice for the order.
Really disappointed....
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — not received pf amount

 Robin .J.Kottaram on Mar 25, 2018
Hai sir
My name is Robin J Kottaram I worked in McDonald's Hard castle restaurant city center Mangalore, Karnataka for 8 Months and left on 12/08/2017 After that I applied for PF amount withdrawal but still now I not at all received any information from McDonald's or PF office about my PF amount I submitted all the documents that they asked for the withdrawal
So I need an explanation about the issue with in one day or else I go through the complaint
Am hereby attaching my membership card of Human rights and Protection...
Complaint comments  Read comments Complaint category Employees

Mcdonald's India — misbehaving staff

 Jessica Sh on Mar 23, 2018
On 17 mar 18 me n my sister's went to mc d south ex2 delhi n we face humiliation from a staff (Photos attached here) n or order as not taken n we were thrown out with no food. He made us wait infront of the counter for half an hour n he kept on serving others whoever comes. So finally i asked to take our order, he replied dis counter is not workin go to the next. We moved to the next, he also told the same thing. So we moved back to him n asked him wats happening, he didn't tell a single word nor the other staffs n be giggled n jst gave a #. So i clicked his pic n i had to move out silently...
Complaint comments  Read comments [1]Complaint category Law & Civil Rights

Mcdonald's India — quality issues

 Umangdedania on Mar 18, 2018
I ordered a veg cheesy italiano, but what i got is just two slices of bread with a cutlet inside it and no cheese and no onions which they show in their menu or display. They gave me in a paper wrap instead of a box. The burger was looking so ugly. I have had cheesy italiano before too but this time it was just unworthy. They are fooling the people....
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — ignorant, insensible, inattentive, customer care executives

 Jet13 on Mar 10, 2018
I stay at borivali west, mumbai and placed an order today through the mcd ios app and because of technical issues (As also accepted by mcd customer care department) the order went to the dahisar store and i got a call saying that they will have to cancle my order and i have to reorder the same at the boriivali branch.
I had paid via paytm and there was an rs. 50 cashback offer (For one time use) that i already availed. Hence i told them i cannot place the order again as i will not get that offer again. I also requested them to understand the situation and just transfer the order which they...
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — money deducted but no order number generated

 dugad vineet on Mar 7, 2018
On 3rd of march 2018, i did one transaction of rs.313 at mumbai.
The money got deducted but due to some error bill and order number was not generated.

But till now the money has not been credited to my account.
Transaction details-
Kotak net banking for a purchase worth rs. 313 on pos mc donalds website
(1) ref no.[protected] pcd/[protected]
Account details :
Name of acc. Holder -
Vineet dugad...
Complaint comments  Read comments [1]Complaint category Banks

Mcdonald's India — payment issue

 Amruth b rao on Mar 6, 2018
Dear mcdonald team,

Just to start with you have the worst customer care service available just to put across in word its "pathetic"

U never respond to any mail sent about any issue, your helpline number is nowhere available and ppl who speak are damn rude. Just to share my issue below lets see how soon this simple issue would be solved

There was a transaction which was made on 2nd march and you have introduced the socalled mcgold (Which ppl cant use) i tried using the same and made my payment with my debit card and as always at the last stage it said...
Complaint comments  Read comments [2]Complaint category Food

Mcdonald's India — served non-veg when ordered vega maharaja mac

 sharat hegde on Mar 5, 2018
I ordered the one veg maha mc burger in banaswadi store on 4th mar-18. They have billed as veg maha mac and served me non veg maha mac burger. It is totally the team's negligent service. They are not concern about the customer feeling and beliefs.
I am pure vegetarian and they made me to eat non-veg. I had to visit the store to complaint it.
Though they have refunded the amount, it is not about the money. It is about the service they are providing and the carelessness.
Thanks...
Complaint comments  Read comments [2]Complaint category Food

Mcdonald's India — *unable to get new happy pocket card*

 SADDAM MULLA on Mar 4, 2018
Hi all,

I am weekly customer for mcdonald's. I had happy pocket card. Which has been expired on dec 2017. I had a word with the mcdonald's person, but they did not respond.

I am currently staying in pune, maharashtra, can you suggest me how can i get the happy pocket card. I would really be happy to get response.

Also i have attached my old card with this email.

Regards
Saddam mulla
[protected]...
Complaint comments  Read comments [2]Complaint category Food

Mcdonald's India — plastic cover in burger

 avinashp_kumar on Feb 26, 2018
Hello,

I've visited mcdonalds dilsuknagar, hyderabad on friday[protected] at 4.46pm and ordered below items

Mckebabchicken burger,
Medium coke and
2 piece chicken wings,

* attached the bill for your reference.

To my surprise, i had something plastic in my mouth when i took the first bite. When i spilled the food out of my mouth i was shocked to see the cheese plastic cover.

The cheese plastic cover was not removed and it appears it was heated like that only and served to me.

I went to the...
Complaint comments  Read comments [2]Complaint category Clubs, Bars, Restaurants

Recently Discussed

1 days ago
Mcdonald's India
they have charged more amount than the amount displayed
1 days ago
Mcdonald's India
wrong order delivered
4 days ago
Mcdonald's India
very poor food and service
8 days ago
Mcdonald's India
plastic cover in burger
10 days ago
Mcdonald's India
bill issue

Featured Complaints