McDonald's India Customer Care
Connaught Plaza Restaurants Pvt. Ltd
Customer satisfaction rating: 2%
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352
COMPLAINTS

McDonald's India Customer Care

Connaught Plaza Restaurants Pvt. Ltd

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Address
Head Office, 13A, Jor Bagh Market
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts

Phone:

Fax:
Fax:
+91 11 2465 2108

Customer satisfaction rating
2%
Complaints
352
Pending
0
Resolved
7
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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McDonald's India Complaints & Reviews

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Mcdonald's India — Amount deducted from my bank account but order didn't get placed

 Shabana Ghadiyali on Apr 28, 2017
I ordered 1 chicken kebab wrap n chicken kebab burger meal sharing pack for 2 today on 28th of April 2017, at 6.32 online The amount of rs.495 is deducted from my bank account but my order is not been placed.
Kindly return my money back as soon as possible in my bank account. And henceforth I will not order because my trust on mcdelivery is been breaked...
Complaint comments  Read comments Complaint category Food

Mcdonald's India — Paid online and didn't get the order

 anuja91 on Apr 27, 2017
I ordered online and then paid through debit card the bill was of rs544 and then the amount was deducted from my account. After that i didn't got the order number half hour passed then tried to call on 66000666 but i showed the number you are trying to reach is temporarily disconnected. I called from another number and then they said that cant give u the order delivered now place the order again and pay again for the same order spoke to pratik and then again i spoke to suhas he sai within 10days money will be refunded i spoke to him i ask him to deliver the order i don't need cash but they dint...
Complaint comments  Read comments Complaint category Food

Mcdonald's India — Bad service and refuse to cancel order

 Swapnneel5 on Apr 27, 2017
I was went to mcdonald's happy thoughts road pimple soudagar pune on 26 apr 2017. I took coke float and coke. I requested to cancel coke and give combo offer in stead of this and take balance money or cancel coke and give combo. Mcdonalds representative refused to cancel coke. I asked you should have suggested me then he replied very rudely that there is boards and posters u have to check urself very rudely. I think i have right to cancel my order.

Please check this issue or reply with reason
Regards,
Swapnil...
Complaint comments  Read comments Complaint category Fast Food Restaurants

Mcdonald's India — Payment Not Received

 Bhavin Jariwala on Apr 20, 2017
Name :- Bhavin Jariwala
E-Mail : bhavin.jariwala.022@gmail.com
I was ordering through mcdelivery app on 25/03/2017 and making an online payment for my order of Rs.236. The transaction failed but still the amount credited from my account. The online assistant informed me that the same amount will be reverted within the 7-10 working days. But still the same has been not credited. I placed the same order again for cash on delivery. I want my money to be refunded to me at the earliest....
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — Pf not received

 rshyam bagul on Apr 19, 2017
Dear Sir/Madam,
I'm ex-employee of McDonald's Indore. I resigned in the year of 2011. Since then I'm taking follow-up for withdraw PF but still not received yet. After resignation I filled form provided by store team, nothing happened... then I applied through Hewitt, again no proper response, after sometimes Hewitt team asked me to resendthe docs. I did it so, but no improvement. At last I got Ms Arti Chavan's ID and sent mail to her. As she guided I sent all the forms and docs but still not received. I sent her docs in the year of 2015, and its 2017, kindly help me to get it.
Complaint comments  Read comments [1]Complaint category Law & Civil Rights

Mcdonald's India — Served non veg instead of veg

 NISHYA NAND KAUSHIK on Apr 19, 2017
Worst services I ever had in my life as I Visited, at Shopprix Mall, Noida, sec. 61 McD' outlet on 16th April 2017 evening and I ordered for spicy paneer burger, instead they served us Chicken burger and worst part was one of my friend was pure vegetarian, when he had a bite and realized the truth, and we asked the manager Mr. deepak for the issue his behavior was so normal and no reaction at all as its a common mistake, he did not give us the complain log book and said McD' team will revert to us but after two days no one either called tried to apologies....
Complaint comments  Read comments [1]Complaint category Business & Finances

Mcdonald's India — Did not receive my money

 Prateek912 on Apr 10, 2017
Hi this is Prateek Asthana here I would like to complain regarding my balance issue
I dutched into Abids MCD
As on : 16 the March 2017
Amount of rs : 987.96
This transaction was done twice
As the order person who have taken the order said that the amount didn't get credited ..
So he have done the transaction twice
And my balance got deducted twice
He said that it will return in 10 days in your a/c ..But it didn't ..I visited the place two times ..
The concerned manager spoke to me and said I will get back to you in a day ..But...
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — Food quality and maintenance

 Sowmya Vernekar on Apr 8, 2017
I visited MCD outlet(basaveshwarnagar, bangalore) on 7th april 2017. i ordered for happy meal and coke float and coke .th coke float tasted horrible and i couldnt drink the coke after the icecream on top got over. the coke was so diluted that i could have drank water instead. i went and complained about this and i got cold coffee as an exchange and it tasted even more pathetic . i am really highly disappointed with MCD . it is peak summer yet there was no AC working .i think a DARSHINI or a normal restaurant would serve better and maintain better food standards . the expectations from a Brand like...
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — Incomplete takeout order

 exec on Apr 6, 2017
I bought a number of items at the BSK2 location, it was a takeout order. A meal was part of the order but when reached home, found that fries and drink had not been included in the carryout bag. Sent message to McDonalds with all details including copy of bill. Got back a standard possibly automated message which clearly showed that nobody had actually read the message I sent. Still have not received a proper response from McDonalds....
Complaint comments  Read comments Complaint category Food

Mcdonald's India — Mcflurry, MCdonalds

 Aabhas Agarwal on Mar 24, 2017
Sir/mam,
Noting since quite a few times. The quality of mc flurry has deteriorated remarkably.
I ordered mc flurry crunch.
And I got was mere flavourless crunches with no chocolate at all. The ice cream was pure white literally no chocolate at all.
Also the quantity was half.
I am complaining about PVS mall, Mc Donald's branch Meerut, Uttar Pradesh, India...
Complaint comments  Read comments Complaint category Food

Mcdonald's India — Brookfield's, dt, # 736 kundalahalli main road

 Aarthi on Mar 22, 2017
Brookfield's DT, # 736, Kundanahalli Main Road, Bangalore
On my recent visit to Bangalore McDonald (full address: as above)
representatives Anil K. (the waffle maker) and the entire group in this unit constantly mis-behaved on 2 occasions.

I ordered for 4-piece waffle and paid for 2 toppings. Anil K. did not even start to make the waffle for 30 minutes from the time I ordered it. He simply said, "wait in the resting area". Anil K. stopped other members deliberately when they came to my aid. When I complained for the second time and demanded a full refund, the person...
Complaint comments  Read comments [1]Complaint category Other

Mcdonald's India — Staff behaviour

 meena9416 on Mar 17, 2017
Behaviour of McD staff should be generous and humble but instead of that they are very rude. I had ordered mcveg combo @ mgf McDonald and when I saw my burger there is no mayonnaise at all in my burger only just a bit of touch and when I went to complain about it to staff they told me we only give that much of quantity for this burger and started arguing with me and behaved very rude..even the manager too was arguing with me in front of other customer..I was a regular customer of McDonald but now I think so I have to go for better option now like burger king and burger singh.

Restaurant...
Complaint comments  Read comments Complaint category Employees

Mcdonald's India — Payment done. Still n order placed on mcdelivery app

 uneeks on Mar 14, 2017
13th march in the night i ordered from mcdelivery app these 4 items from mcdonald's ambegaon, pune.
1. 2 aloo tikki burgers.
2. 1 regular fries.
3. 1 pizza mcpuff.
I made payment online using netbanking (State bank of idea) transaction ref no - 6046471963igaaylrba2
The amount was debited from my account. But since i could not see any eisting orders in the app, i went to mcdonalads ambegaon. They said we have received no such order.
I would like my money refunded....
Complaint comments  Read comments Complaint category Fast Food Restaurants

Mcdonald's India — My account debited but order didn't get placed

 skb7483 on Mar 12, 2017
I ordered online from Mc delivery on 05/03/2017 of amount Rs.199 MC Donald's nirmal lifestyle mall. My account got debited but when i called to confirm my order i got to know that my order was not placed. I called customer care for assistance and she said that the amount will be refunded within 7 working days. Still my amount is not refunded. Transaction id is S39007256....
Complaint comments  Read comments [1]Complaint category Fast Food Restaurants

Mcdonald's India — Bill not generated in drive thru

 sneha balasubramanyam on Mar 2, 2017
I being a regular customer at mc donalds would never prefer to visit any store henceforth after experiencing the cheat at vasai west store as I had ordered some food through drive thru and the bill wasn't generated and as per rule of the bill doesn't get generated ur bill is free when I asked to reimburse the amount the manager Mr anand denied several times explaining that the counter man did not know to print the bill... I never knew that new people in the counter are not trained to print a normal bill and are asked to stand at the counter as per Mr anand. Mc donalds has started cheating people...
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — Their services for home delivery

 nitin10m on Mar 2, 2017
I ordered for 39 McMaharaja Junior at 10:00am and it was delivered to me at 3:00 pm. The burgers were damn cold and pathetic.
They should discontinue with the delivery.
What kind of service do you provide.
On top of that the delivery boy can without the bill. I mean how could you ask money without the bill? It is the responsibility of the store to send the bill.
When I called the store they say that the printer is not working.
Are you guys only after making money.

I am Hatting it. Next time I would go to a local burger shop or the Burger king instead...
Complaint comments  Read comments Complaint category Food

Mcdonald's India — Food Service

 Shammy Suhana on Feb 26, 2017
On 26th feb 2017, I have ordered food from your below branch:

Total(Jumbo) Mall, Madivala Commercial Plaza, Junction of Hosur Road and Sarjapur Road, Bengaluru - 560068

Order No : JUM-26-02-2017-40870
Order Time : 20:04:24

My Complaint is on the Food Service :
* I had Ordered French Fries which got delivered very worst. It's not hot and not fresh at all.
* Coke is not cool at all and no power also.
* Only Burger is nice.

Remaining things I throwed. It became waste because of no Quality and no hygiene.
Complaint comments  Read comments Complaint category Food

Mcdonald's India — Payment issue

 Sachin4895 on Feb 26, 2017
On 20th feb 2017, I hv ordered food from your below branch:

Food Mall Hardcast Restaurants pvt ltd
Donald's family restaurant Raidag
mcdonalds pune mumbai expressway
Crev I'd: 905703508
Inv#: 000571800022978
Ord# 98 reg # 18 20/02/2017 21:44:51

I hv made payment via axis dabit card 420. 20 but you cashier told me that card is not working then i'd made cash payment if 420.

Post I told cashier that payment done through card then he told me "that will be credited to ur account in 2 days.

Still that payment...
Complaint comments  Read comments Complaint category Food

Mcdonald's India — Pf withdrawal from hardcastle

 sbbbhoge on Feb 25, 2017
Dear sir/mam

please help me to withdraw my pf whats exact procedure i was working with mcdonald's nashik store as core crew member(five stars) my employee id was Ns0008
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my Details:
SHARAD BHAGVAN BHOGE
7 saidarshan b Appt Near sixth scheme cidco opp burkule lawns
nashik422008

0
mob: 9689196933
sharad.bhoge@rediffmail.com...
Complaint comments  Read comments Complaint category Food

Mcdonald's India — Mosquito found in my McDonald's beverage

 Nikhil Mudaliar on Feb 24, 2017
Date of incident - 18/02/17 at McDonalds, Fun Republic Mall, Andheri West.

Diners have no choice but to place trust in a restaurant’s management. After all, they have no control over the preparation of the food they will be eating. A recent visit to McDonald’s destroyed whatever confidence I had in your establishment.

I was shocked to find a mosquito in my Mixed Berries Smoothie. Needless to say, I was thoroughly disgusted. When I informed the Manager (Nikhil Barve) about this mishap, the solution he offered was a free beverage next time I visit them. I demanded...
Complaint comments  Read comments Complaint category Food

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