McDonald's India Customer Care
Connaught Plaza Restaurants Pvt. Ltd
Customer satisfaction rating: 2%
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369
COMPLAINTS

McDonald's India Customer Care

Connaught Plaza Restaurants Pvt. Ltd

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Address
Head Office, 13A, Jor Bagh Market
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts

Phone:

Fax:
Fax:
+91 11 2465 2108

Customer satisfaction rating
2%
Complaints
369
Pending
0
Resolved
7
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

McDonald's India related photos (82)

McDonald's India Complaints & Reviews

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Mcdonald's India — Multiple times deduct balance from my debit card

 Krishna 8243 on Jun 26, 2017
Dear sir
I am krishna murari from noida, i am not happy with your services because i have to take some food item at noida sector 18 my bill is 394.03 i have to pay through my debit card, your employees taken my debit card than by mistake deduct 592.85, but again i have to pay 394.03.
So please refund my balance 592.85 as soon as possible
Thanking you
Mobile number 9711313408...
Complaint comments  Read comments Complaint category Banks

Mcdonald's India — Misbehave & incomplete order

 Parineet Keshri on Jun 26, 2017
Date of the incident : 26/06/2017
Invoice no. : 012801100089485
Store name : namaste midway, 104km milestone, nh 58, up
Order date : 26/06/2017
Order time : 19:44:43

Sir,
I was on my way to delhi. I have purchased sharing pack of 2 and cold coffee (Bill attached) at mc donald on nh58. I want to register complain they have not provided 2 mc pizza puff. The manager was not even accepting the store mistake. The manager was not friendly and not registering my complain. I even requested manager to cross check at cctv footage but he ignored. I am not...
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — Refund of my debit card swipe payment

 sumitkapri on Jun 26, 2017
Sir,
It was 5th june.2017 time 20:00 pm appx.
I have entered into mac donald's located in 3rd floor, great india place, sector - 38 a. Noida - 201301, noida, uttar pradesh 201301. I have given a certain listed order but due to miss communication from your employee, he entered the extra burgers into it and make bill of inr 580. So, then your head of that branch will suggest me to do another card swipe with new order and you have refund your money back after 5-7 days. After his assurance i did it same but today is 26th june 2017 and currently i have not refunded any money from their...
Complaint comments  Read comments Complaint category Fast Food Restaurants

Mcdonald's India — Breakfast not served till 10.00 am

 Mel1984 on Jun 17, 2017
Bangalore mcdonald's in koramangala next to empire -
Breakfast not served till 10.00 am. As per the information board they serve it from 9 to 11 but it's an hour past 9 and the cleaning is still going on. When asked how long it would take... They say 20 mins and have dragged us till 10.00 am

This seems like a regular problem where they never start their restaurant on time. Either change the board or take action on it...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Mcdonald's India — Raw chicken

 Simran khanuja on Jun 12, 2017
Hi,
I am simran kaur from ahmedabad (Gujarat)... I ordered mc spicy chicken for home delivery from my nearest store i. E., near panchvati on 21st may and the chicken in burger was raw for the first time and that spoiled my whole mood for my favotite food, i had bad experience for my favourite mcd food for the first time.. I hope you take step against this issue. Waiting for a positive reply. Thank you...!!!...
Complaint comments  Read comments Complaint category Food

Mcdonald's India — Store don't have any products when i order it.

 Jaykishan Sadhu on Jun 10, 2017
Hi my name is jaykishan. I'm from vadodara (Gujarat) india. I'm a daily customer of mcdonald's. I love mcdonald's. But now i'm going to the store and order for the desert or food so manager says not available. This is the main branch of the vadodara and it's located at o. P road. It's about 1 month ago. Now manager says machine is not working. I understand it but it's 1 month time so he didn't repair it. Food it's not tasteful right now. There are many counters but still only 1 is working. All day there is long line so our time is waste. Service is very bad and food also. This is my 1st complain...
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — Insulted by employer

 Sai Pratap Reddy Annapu Reddy on Jun 7, 2017
I was being insulted by your employe. When i asked her how to use the peeripeeri spice mixture she said are you coming for the first time. Is it the way you respond to the customer instead of telling them. The name of the employee is lakshmi how's working in your mcdonald's marimala nagar branch tamilnadu. She is studying m. Tech in srm university. I don't want this kind of insults to me and she told this in front of my friends and they laughed at me. Is this the way you treat your customers. What kind of service your providing and why do you charge service tax. Is it to insult the customer in front...
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — Bad food

 Vinu Balasubramaniam on Jun 2, 2017
My name is vinu iyer a regular customer of your firm. I ordered a large chicken wrap yesterday night which delivered the worst wrap i ever had in my entire life, which had lead me to suffer from food poison. I didn't feel like it was fresh, so that I ordered (CHD 01-06-2017-8399 and CHD 01-06-2017-8397) an another wrap in next five minutes. The second one also was the same Anyhow i payed 500 rupees for nothing . If u don't wanna give fresh food to online customers then why an app like this ?. Whatever my doctor told me that the physical problem what I am facing now it's because of the stupid dinner...
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — Security

 Shouvik Mitra on May 29, 2017
Dear Sir,

Subject - Security footage at McDonald's outlet in Manisquare mall, Kolkata

I had visited the McDonald's outlet in Mani Square Kolkata on 28/05/2017 between 5:50 pm to 6:50pm.

At 6:55 pm I left the outlet but I may have left a shopping bag at one of the tables. When I realised the same, I immediately went back to the outlet only to find that there was no shopping bag at that place.

I contacted the store manager requesting him to please check the lost and found section. At first he denied to do so saying that it was rush hour....
Complaint comments  Read comments Complaint category Fast Food Restaurants

Mcdonald's India — Raw chicken

 Kunal2606 on May 27, 2017
In Mumbai the city name ville parle near local station around 10 pm I went mcd to eat dinner. I order mc spicy burger and I waited for 15 min then They serve me raw chicken when I order mc spicy..after complaining they told
Me it happen sometime and refund the only thing they did. I will definitely file case in consumer court. Please help me getting justice against this unorganized big organization....
Complaint comments  Read comments Complaint category Food

Mcdonald's India — Online purchase

 Hoshang Vesuna on May 23, 2017
Date of the incident : 23/05/2017
Order No. : GDR-23-05-2017-28467
Store name : Ghod Dhud Road
Order Date : 23/05/2017
Order time : 21:18:10

Hello,
I had ordered my menu online at your site. My orders where placed in 4 items. I wanted to order an0ther item of Happy meal which not accepted as system stated that the order is already placed in store, which was not understood by me.
When I received the parcel. There was another blunder, where there was no burger bun on one side.
When any one goes to Mcdonalds, one finds fillet o fish burger....
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — Incomplete & cold order delivered in 2 hours 15 minutes

 p1818 on May 23, 2017
Order number:
36-19/05/2017-156797
Estimated delivery time/date:
19/05/2017 20:50

This is the complaint regarding an order no. (Mentioned above) & a copy of bill is also attached along with this email. This order has taken 2 hours 15 minutes to get delivered. We have called 3 times to the customer care and every time we have been informed that your order is in transit. According to our first complaint, if the order was in transit, does it takes one & a half hour transit time to cover a distance of 2.5 km only??

When we called & complaint the 3rd...
Complaint comments  Read comments Complaint category Food

Mcdonald's India — The food items of the order are missing.

 ritika3404 on May 21, 2017
I ordered one mcveggie happy meal with coke with cheese, addon were 2 mcveggie and 2 mcpuff.
I ordered @ 8:20 pm. My order for 2 mc puff still not delieverd.
While placing oder i was told i will 2 mc veggie in mc veggie happy meal, which i asked to add cheese. So, only 2 burgers with cheese n one w/o was orderd with one coke. My mc puff n one burger goes missing. No food item was delievered for past one and half hour.
The rider misbehaved and was rude. The person from the store misbehaved. And i got a call from gurgaon ofc.

Highly disappointed. Very unprofessional...
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — Customer service

 Swaranjali Bansal on May 16, 2017
The order was placed at McDonalds Amanora part Town Pune store. I order was made at 8:55; we received a call at 9:30 stating that the order would be late. The delivery boy came and we asked for the term and conditions regarding the delivery stipulated time which is 30 mins, I asked for the remedy he was like - " humne aapko inform kiya tha", I asked him to call his manager, manager was like "Haan bolo" there was no courtesy from his side and on the other hand he said- "order waapis bhej do". Such kind of service is not expected. I'm highly disappointed....
Complaint comments  Read comments Complaint category Fast Food Restaurants

Mcdonald's India — Money refund

 Shubhi Kumari on May 7, 2017
I had ordered a meal at their outlet on 02/05/2017 at 18:29:52 making payment via debit card. They made the ordered void because it was not available and told that the refund will be transferred in my bank account. My account was credited with the order amount on 03/05/2017 at 08:05:28. But it again got debited by the same amount on 06/05/2017 at 12:59:35 by the company. After that I had not received the refund back....
Complaint comments  Read comments Complaint category Food

Mcdonald's India — Unhygienic, unhealthy and hazardous food

 Lokesha B M09876 on May 5, 2017
I went to the gopalan arcade mall rajarajeshwari nagar outlet of mcd on mysore road. I was accompanied by 3 kids, and 3 adults. We ordered 7 aloo meals. After waiting for a good 15 to 20 minutes the food was ready. Date 30th april 2017, order 128.

The kids were too excited about the burger and immediately pounced on food. We were half way through with the burger when we found a fly in the fries. Fries being in an open box we could see the fly there. God knows how many would have been there in the burger we had. It was so disappointing that we stopped eating there and went to the manager...
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — Regarding the order payment related

 Preet Barki on May 4, 2017
Executive didn't hav any other mode of payment options available win him its a shameful job dey were doin even il use the word cheap my concern is if suppose we dont hav cash den wat dey cant take the thru cards or sumthing as i hav ordered it via phone call n at last dey said we dont hav any other option... I am very much disappointed with der bulllshit job dey were doin excellent......
Complaint comments  Read comments [1]Complaint category Products & Services

Mcdonald's India — Amount deducted from my bank account but order didn't get placed

 Shabana Ghadiyali on Apr 28, 2017
I ordered 1 chicken kebab wrap n chicken kebab burger meal sharing pack for 2 today on 28th of April 2017, at 6.32 online The amount of rs.495 is deducted from my bank account but my order is not been placed.
Kindly return my money back as soon as possible in my bank account. And henceforth I will not order because my trust on mcdelivery is been breaked...
Complaint comments  Read comments Complaint category Food

Mcdonald's India — Paid online and didn't get the order

 anuja91 on Apr 27, 2017
I ordered online and then paid through debit card the bill was of rs544 and then the amount was deducted from my account. After that i didn't got the order number half hour passed then tried to call on 66000666 but i showed the number you are trying to reach is temporarily disconnected. I called from another number and then they said that cant give u the order delivered now place the order again and pay again for the same order spoke to pratik and then again i spoke to suhas he sai within 10days money will be refunded i spoke to him i ask him to deliver the order i don't need cash but they dint...
Complaint comments  Read comments Complaint category Food

Mcdonald's India — Bad service and refuse to cancel order

 Swapnneel5 on Apr 27, 2017
I was went to mcdonald's happy thoughts road pimple soudagar pune on 26 apr 2017. I took coke float and coke. I requested to cancel coke and give combo offer in stead of this and take balance money or cancel coke and give combo. Mcdonalds representative refused to cancel coke. I asked you should have suggested me then he replied very rudely that there is boards and posters u have to check urself very rudely. I think i have right to cancel my order.

Please check this issue or reply with reason
Regards,
Swapnil...
Complaint comments  Read comments Complaint category Fast Food Restaurants

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