McDonald's India Customer Care
Connaught Plaza Restaurants Pvt. Ltd
Customer satisfaction rating: 2%
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McDonald's India Customer Care

Connaught Plaza Restaurants Pvt. Ltd

Head Office, 13A, Jor Bagh Market
New Delhi
New Delhi District
India - 110003

Customer Care Phone Numbers and Contacts


+91 11 2465 2108

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

McDonald's India related photos (86)

McDonald's India Complaints & Reviews

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Mcdonald's India — cold drink full of ice

 nidmona on Aug 16, 2017
This is to complaint about mc Donald's situated in Ahmedabad one mall 3rd floor
I order around 25 mc aloo Tikki meal on 12th Aug 2017 it was daughter's bday who turned 5 years .Invited kids were also of the same age .I specially made this point during ordering that cold drink to be made without ice .But it was served full of ice because of which many kids fell ill had bad throat .
I am highly disappointed with the people serving at mc Donald's it is the favourite place of kids they should not play with kids health in our if making Moore money ....
Complaint comments  Read comments Complaint category Food

Mcdonald's India — never provide with change

 Nidhi Sadhwani on Aug 9, 2017
I had made an order from the dahisar branch namely dlr-dl-08-08-2017-121337 today evening. But i have one complaint. The delivery boy came to deliver yet again without change despite knowing the order required change. This has happened unpeeth amount of times and now i think your delivery boys are taking customers for granted. Its not about the money but the business ethics and its definitely a cheap stunt to make a benifit of a few rupees. Now i do not want you guys to take a grave action against them. But please to inform them that its definitely not right. I would hate if it affects their job...
Complaint comments  Read comments Complaint category Food

Mcdonald's India — mcdonald delivery boys dadagiri

 sunilthane on Aug 6, 2017
I came across one incident on 1 aug where mc donald delivery boy from mc donald lodha paradise thane mh was driving two wheeler very rashly and slipped due to over speed on the service road of lodha paradise majiwada thane it is very close to mc donald outlet hardly 50 steps away, one couple was passing with their car, this fellow get up and start shouting on couple and said due to you i fell down give me money, couple asked him that your bike did not touch our car but this boy start shouting and miss behaving with couple. This couple said pl go to police station and we will resolve matter but this...
Complaint comments  Read comments [1]Complaint category Fast Food Restaurants

Mcdonald's India — bill

 Minu Mariya Pauly on Aug 5, 2017
My name is minu mariya pauly. I had ordered a big spicy chicken meal from mcdonald's near thane railway station. I paid the bill amount of ₹298 using my visa card but the payment didn't go through because of some referral issue. I then paid the bill in cash. Almost an hour later i got a message saying that the bill amount was deducted from my account. So now i've paid the bill twice. This is the first time something like this has happened to me in all the years i've been eating at your restaurant. What should i do now? I stand to get my ₹298 back....
Complaint comments  Read comments [1]Complaint category Credit Cards

Mcdonald's India — bill

 batra070707 on Aug 4, 2017
We have ordered two mac chicken meal and medium fries on 26th july...

First he took so much time to delived our order and the delivery guy lost the bill also...

When i asked to provide me the bill he said he would give me on whatsapp but did not get it... I have been calling him since 26th july but he is not replying positively...

My contact no is 9029101777...

Pls solve the problem as soon as possible...

I need to claim the bill in my company......
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — quantity in delivery order

 alpsm on Aug 2, 2017

I ordered a junior maharaja mac and 2 large fries through zomato from vile parle west branch of mcdonalds. My phone no is 9819969796 and order no is vpe-dl-02-08-2017-219250.
The quantity of the fries was too less.
We frequent the vile parle branch often, as well as other outlets. The quantity is pretty standard. So when i receive quantity of a regular fries instead large, i do know that i have been cheated.
I have retained the paper packet in which it was sent in case you require evidence of the size sent....
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — softy

 Gurnam Saini on Jul 30, 2017
I am at mcdonald branch amritsar. At 8:58 am on 30/7/2017. Me and my friends visit there as with hope of safty...
But there is a absence of stock it is realy feeling bad... My friends said to me lots of things on this...
I am not satisfy with all that..
At chandigarh branch we r taking softy on daily basis... But in amritsar branch here they directly said no even they dont treat us in a better way. It is a brand name this kind of service bulls hit...

Gurnam singh...
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — found dead insect in mcdonald breakfast

 Zishan23291 on Jul 28, 2017
Today at morning i went to mcdonald's (Andheri, mumbai), there i ordered an hash brown and pan cakes. When i was having hash brown i found a dead insect inside it. Mcdonald's staff was not at all cooperative, at first they threw it when i started to argue they took it seriously. It looks so disturbing to find a global chain like mcdonald's don't take people's health and hygiene seriously...
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — same amount deducted twice from my account for one order.

 NikhilAggarwal on Jul 25, 2017
I was charged twice for one order. I was told by the employees that i will get the refund in my account soon but till now there hasn't been any credit in my account. So look into this issue asap and refund me the extra amount deducted.
Bill is dated 3rd july 2017 at time 16:37:22
Inv. Number is 065171
Batch num is 001184
Tid: 40958129...
Complaint comments  Read comments Complaint category Food

Mcdonald's India — gst tax charged on the bill

 Paribhasha Valmiki on Jul 23, 2017
Respected madam/sir,
This is in regards to the bill amount charged at the lokhandwala andheri west branch.
It's very clearly displayed on the screen that the prices are inclusive of gst taxes... Then also when you receive the bill 18 % gst is charged extra on the total amount... Kindly explain... As the management of the restaurant didn't have any answer.

Complaint comments  Read comments Complaint category Food

Mcdonald's India — rude behaviour and instructions not followed

 Saili Jagdale on Jul 21, 2017
Today i had visited mcdonald's goregaon east near the station.. V ordered for one milkshake and hot fudge ice cream (V eat it just for the fudge) we asked them to put less ice in the shake insipte of that i got a shake with tons of ice in it and hot fudge with just 2 drops of fudge. Employees here are really rude and misbehaving.. The burgers made here are too dry and chicken used is stale.....
Complaint comments  Read comments Complaint category Food

Mcdonald's India — misbehave

 Happy Chouhan on Jul 18, 2017
At McDonalds near ansal royal Sushant city ajmer road on NH-8 we ordered burger meal suddenly a staff member started misbehaving with us when we asked about the broken window and later on he started abusing us then we captured the snap of that window with that staff member plz take a legal action otherwise we are filing a case at consumer court I am attached the snap which I taken of that staff member so hopefully u take the action otherwise I am taking a legal action about it...
Complaint comments  Read comments Complaint category Food

Mcdonald's India — Take Away counter Fraud at McDonald Jogeshwari West Mumbai

 aanandaverma on Jul 9, 2017
I didn't see the option for Mumbai in City Selection. So my complaint is for your Jogeshwari West, Mumbai 400102 branch.

Order Details
Invoice No. 002750100002455
Crew ID. 920012202 Sunil Yadav
Date. 09-July-2017 evening

Today i visited newly opened branch in jogeshwari west, mumbai. And i ordered for Medium Mexican McAloo Tikki Meal on your Take Away counter. after a while we receive our order. As we reached home and saw the bag. It didn't had the Mexican McAloo Tikki. Other item were in place. but i was shocked to see my burger missing. As my...
Complaint comments  Read comments Complaint category Fast Food Restaurants

Mcdonald's India — Serving size

 Mithila Mhapankar on Jul 7, 2017
The size of the small walnut brownie ordered was so small it literally made me question where we were headed with the standards that MacDonald's sets
If the menu says u r serving us a walnut brownie swirl there should be a visible piece of brownie please do not make a mockery of customers by selling anything just because people trust the brand and are willing to pay whatever is displayed...
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — Multiple times deduct balance from my debit card

 Krishna 8243 on Jun 26, 2017
Dear sir
I am krishna murari from noida, i am not happy with your services because i have to take some food item at noida sector 18 my bill is 394.03 i have to pay through my debit card, your employees taken my debit card than by mistake deduct 592.85, but again i have to pay 394.03.
So please refund my balance 592.85 as soon as possible
Thanking you
Mobile number 9711313408...
Complaint comments  Read comments Complaint category Banks

Mcdonald's India — Misbehave & incomplete order

 Parineet Keshri on Jun 26, 2017
Date of the incident : 26/06/2017
Invoice no. : 012801100089485
Store name : namaste midway, 104km milestone, nh 58, up
Order date : 26/06/2017
Order time : 19:44:43

I was on my way to delhi. I have purchased sharing pack of 2 and cold coffee (Bill attached) at mc donald on nh58. I want to register complain they have not provided 2 mc pizza puff. The manager was not even accepting the store mistake. The manager was not friendly and not registering my complain. I even requested manager to cross check at cctv footage but he ignored. I am not...
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — Refund of my debit card swipe payment

 sumitkapri on Jun 26, 2017
It was 5th june.2017 time 20:00 pm appx.
I have entered into mac donald's located in 3rd floor, great india place, sector - 38 a. Noida - 201301, noida, uttar pradesh 201301. I have given a certain listed order but due to miss communication from your employee, he entered the extra burgers into it and make bill of inr 580. So, then your head of that branch will suggest me to do another card swipe with new order and you have refund your money back after 5-7 days. After his assurance i did it same but today is 26th june 2017 and currently i have not refunded any money from their...
Complaint comments  Read comments Complaint category Fast Food Restaurants

Mcdonald's India — Breakfast not served till 10.00 am

 Mel1984 on Jun 17, 2017
Bangalore mcdonald's in koramangala next to empire -
Breakfast not served till 10.00 am. As per the information board they serve it from 9 to 11 but it's an hour past 9 and the cleaning is still going on. When asked how long it would take... They say 20 mins and have dragged us till 10.00 am

This seems like a regular problem where they never start their restaurant on time. Either change the board or take action on it...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Mcdonald's India — Raw chicken

 Simran khanuja on Jun 12, 2017
I am simran kaur from ahmedabad (Gujarat)... I ordered mc spicy chicken for home delivery from my nearest store i. E., near panchvati on 21st may and the chicken in burger was raw for the first time and that spoiled my whole mood for my favotite food, i had bad experience for my favourite mcd food for the first time.. I hope you take step against this issue. Waiting for a positive reply. Thank you...!!!...
Complaint comments  Read comments Complaint category Food

Mcdonald's India — Store don't have any products when i order it.

 Jaykishan Sadhu on Jun 10, 2017
Hi my name is jaykishan. I'm from vadodara (Gujarat) india. I'm a daily customer of mcdonald's. I love mcdonald's. But now i'm going to the store and order for the desert or food so manager says not available. This is the main branch of the vadodara and it's located at o. P road. It's about 1 month ago. Now manager says machine is not working. I understand it but it's 1 month time so he didn't repair it. Food it's not tasteful right now. There are many counters but still only 1 is working. All day there is long line so our time is waste. Service is very bad and food also. This is my 1st complain...
Complaint comments  Read comments [1]Complaint category Food

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