McDonald's India Customer Care
Connaught Plaza Restaurants Pvt. Ltd
Customer satisfaction rating: 2%
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331
COMPLAINTS

McDonald's India Customer Care

Connaught Plaza Restaurants Pvt. Ltd

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Address
Head Office, 13A, Jor Bagh Market
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts

Phone:

Fax:
Fax:
+91 11 2465 2108

Customer satisfaction rating
2%
Complaints
331
Pending
0
Resolved
6
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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McDonald's India Complaints & Reviews

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Mcdonald's India — I did an online transaction with mcdonalds, my payment got deducted but the transaction failed

 Reshma Regi on Feb 10, 2017
Hello,

I placed an online order with mcdonalds on Sunday the 5th Feb 2017, and the money got deducted from my account.

However, the order was not processed as the transaction failed.

I called up the customer care number and they say that they have not received any transaction about the same.

However I contacted the payment gateway provider and following is the message I received from them.

=====

Hi Team,

Greetings!

Kindly find the mail trail and the below screen-shot of the successful...
Complaint comments  Read comments Complaint category Online Shopping

Mcdonald's India — Services

 ashwini kamthe on Feb 10, 2017
Our complaint is about unavailability of bowls to pour sauces. People are left to pour the sauce on the paper laid on the plastic trays. Point become concern especially in case of small Kids. Where the paper sticks to the fries while dipping it.We can narrate the incidence but due to short of time refraining from it.

Please understand how poor it look to eat like this otherwise we will have to carry bowl in pocket to visit Mc Donalds.

Please do the needful.

Thanks....
Complaint comments  Read comments Complaint category Products & Services

Mcdonald's India — Died fly in food

 sayali kolekar on Feb 6, 2017
I had ordered for mcspicy chicken meal at linking road khar west
In those fries I found one fly which was died
Which is ridiculous the staff doesn't know to apologized also they gave again fries which were fried in that same oil
Instead of saying sorry they were serving fries which were fried in same oil which was unhygienic she just replaced fries instead of changing whole meal because I was not feeling like eating that because of fry...
Complaint comments  Read comments [2]Complaint category Education

Mcdonald's India — Refund dispute amount

 M$andip on Feb 2, 2017
Hi,

Requesting for refund...

Had ordered 2 coffees but due to swipe machine problem transaction failed but money deducted from my account. Debit Card ending 5367 for Rs.269.07 in MUMBAI at HARDCASTLE RESTAURANTS on 2017-01-28:15:33:01 I have Citibank receipt of transaction failed and sales reversed. INV. NUM: 024161, Debited money not received

Thanks,
Sandip...
Complaint comments  Read comments [2]Complaint category Banks

Mcdonald's India — Servicing

 PrateekSinghOdEToCode on Jan 29, 2017
Following I found inappropriate:
1) If the queue is big for giving up order at restaurant, then I would suggest that the person who is taking up order don't such statement " Jaldi kijiye line lambii hai",
2) If customer don't know how to swipe the ATM card in the swipe machine, while giving payment of order then McDonald staff should assist him anyhow it's not our job to swipe the card for payment. They should not use the statement again and again: "Jaldi kijiye line lambi h". It's not customer mistake if queue is long please make functional your others counter.
3) Behaviour...
Complaint comments  Read comments [1]Complaint category Fast Food Restaurants

Mcdonald's India — Unhygienic

 Srivats Kamisetty on Jan 29, 2017
In your restaurant in Ascends Park Square Mall Whitefield Bangalore on the 29th of January 2017 at 2.00 pm you were not serving could drinks but when requested for water you provided water with particles floating in it to drink when questioned was informed that there is an issue with the water here but they continue to run the restaurant. Absolutely ridiculous sense of hygiene. How can McDonald's do this . Had this been in the US consumer could have sued McDonald's

How can you run a restaurant without serving water to clients .....
Complaint comments  Read comments [2]Complaint category Food

Mcdonald's India — Customers are asked to leave the place if they sit for more than half an hour

 Kalpesh Garade on Jan 28, 2017
We were 2 people sitting in McDonald's at Rcity mall, ghatkopar east, Mumbai 40075. We were doing some work on our laptop while eating. A person from the administration came in and asked us to leave the place stating that "you will have to leave as you are sitting here for more than half an hour". We sat there for around 45 minutes. We had ordered a meal of around Rs.250. This type of behavior is very insulting and unbearable. I won't be visiting McDonald's henceforth...!!!...
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — Non delivery of order

 Mumbai LYF on Jan 23, 2017
Respected sir,
Today 23.01.2016 i have placed a order from mcdonalds mobile app for home delivery and i have paid for the bill and teceived the order no gha-23-01-2017-84278 amounting to rs. 206 & store name is ghatkopar, ghatkopar (E).
But after making the payment i have recieved call from the company that they dont delivery at our locality.
If they dont deliver at our locality then they should have mention the same at their site rather than taking money and later saying that they dont deliver.
Now when asked about refund they are telling me that it will take 7 days...
Complaint comments  Read comments Complaint category Food

Mcdonald's India — Hurting Religious sentiments by serving non veg meal

 ashish611 on Jan 23, 2017
Today I have visited mcDonald's outlet in Phinix Mall, Viman Nagar Pune
and have ordered for 2 Veg Spicy, 1 Fries and Fanta, however they
served me the non veg burger and when I ate it I realize its not a Veg
item, I just want made complaint against the outlet to hurt my
religious sentiments as I am pure Vegetarian individual and never had
even Egg is my life ...Could you please take some serious action
against outlet and let me know about it.

Name Hardcastle Restaurants Pvt Ltd
Mcdonal's Family Restaurant
Viman Nagar, Pune
Complaint comments  Read comments Complaint category Fast Food Restaurants

Mcdonald's India — Has been charged with Service Tax for a Take away

 Rajesh Kathuri on Jan 22, 2017
Date of incident 22/1/17 at Hardcastle Restaurants Pvt. Ltd its an Mcdonalds franchisee at the R K Cineplex, Hyderabad. I have ordered for an Take away and I was given an Bill with Service tax. I asked the manager Mr. Nishant to explain why I am been charged an service tax when I am not using the restaurant services and its a self service system in any Mcdonalds. He was very rude and unapologetic and I can see on his face that Mcdonalds has been robbing customers on service Tax and he was throwing a challenge saying I can raise the complaint anywhere I want and do what ever I can. That shows how...
Complaint comments  Read comments Complaint category Food

Mcdonald's India — Quality of french fries

 Anuradha Singhani on Jan 19, 2017
On Sunday, 15th January 2017… I ordered frenchfries from Thane High street mall branch. I expected large Crispy French fries but all I received was fried potatoes which where too bitter and weren't even crispy enough. The quality of french fries was horrible. I am too disappointed from McDonalds. Please use high quality of potatoes. Also, take care of the amount of water you guys put in the cold coffee. Please look upon this matter....
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — PF status

 Shailesh Lakade on Jan 24, 2017
Hi,
FYI
I have resigned the company 4 months ago i have submitted the PF form on 1st novebar 2016 i have not yet received any status kindly help

Name : shailesh Raghunath Lakade
Emp Id : 9914400712
Pf No : MH/41618/0024873
Store address : Mumbai phoenix mall lower parel.

Regards,

Shailesh Lakade.
8454868834...
Complaint comments  Read comments Complaint category Employers

Mcdonald's India — PF amount not received

 nitinchawre2@gmil.com on Jan 18, 2017
Respected sir/mam,
I am Nitin Bisanrao Chawre, i already submit (apply) my PF form for our Haercastle Restaurants Pvt Ltd head office parel mumbai, but didn't receive any information from our side . Please kindly sanction my PF and help us me.

Employee Name :- Nitin Bisanrao Chawre
Employe code :- 9906700511
PF number :- MH/41618/0018336
Contact Number :- 9011110032...
Complaint comments  Read comments Complaint category Other

Mcdonald's India — No coke available

 Chaitanya ambavane on Jan 12, 2017
No coke available in your orion mall stored. And not give a offers in pocket cards. He was do misbehavior to the costumers. He was not give respect to the costumers. He also not give good services. In orian mall store not available some product in early morning. He was open store so let in a morning. it's service is also very very slow n bad. His service give that the costumer not satisfied to it......
Complaint comments  Read comments Complaint category Food

Mcdonald's India — Money Deducted but Order not raised

 Vummenthala Gayathri on Jan 11, 2017
On 9th of January at 8.00 pm I did (2) Two transaction of Rs.254 each at Hyderabad.
First time money got deducted but due to some error bill was not generated.
Again I made transaction and again money got deducted but due to some error bill was not generated.
But till now the money has not been credited to my account.
Transaction details-
SBI Net Banking for a purchase worth Rs. 254 each on pos mc donalds, at mc donalds,
(1) Ref No. 5981170942IGAAOXTCE3 (2) Ref No. 5981123994IGAAOXOVY8 .
Account details :
Name of acc. Holder -
Vummenthala...
Complaint comments  Read comments [2]Complaint category Internet Services

Mcdonald's India — Frechfries, billing and services was bad

 Karthikhatti on Jan 10, 2017
Hi Team,

Mcdonalds resturant ID: BA139, Kalyan nagar, Bangalore
Manager name: Rashmi
Service guy: Ibrahim

there was a wrong billing done at the initial go, and later on while taking delivery on the next table, Ibrahim was not at all at his location. we had to wait as he was busy inside and there was no one to give our order which was ready and I could see that right infront of me, after some time Ibrahim came to serve and he packed the fries as he was not at all interested to serve us, he just 10-15 french fries in our meal and french fries was not at...
Complaint comments  Read comments Complaint category Food

Mcdonald's India — Unethical behavious

 kkgk on Jan 9, 2017
Hi, My name is Kanaiya K Gurdasani registered with Macdonald in the same name with mobile number 9820530949.

On 7th Jan.17 morning i ordered some food from my cell phone & i was surprised to see my name on the bill was wrong.

This is an insult to me & my name. The name printed on the bill was weird & this was done purposely. This language is generally an abusive language which was written "Jhatu Gabbar".

This was purposely done by the call center executive Ms.Jayshree. I have also spoken to Mr.Deepak & Mayur several times, but in vain no clarification...
Complaint comments  Read comments Complaint category Food

Mcdonald's India — Non refund of cancelled bill at rajouri garden delhi mcdonalds

 sanjayjhingan on Dec 29, 2016
I had ordered 6 pizzas including 3 chicken pizza vide bill-002101300089162 for rs.389 on 26.12.2016 at rajouri garden delhi outlet. But, we were given veg pizza, which were returned and the whole bill was cancelled by void sale inv. Num.010556 on 26.12.2016 itself. And again apayment of rs.414 was made for bill no. 002101300089168.

The counter man assured that the same shall be credited to the account from where the payment was made, since they were made from my debit card.

But till date no reversal payment for cancelled bill has been made.

My no. Is...
Complaint comments  Read comments Complaint category Food

Mcdonald's India — Happy meal not serving fries, for kids 28.12.2016

 Vandana Koul on Dec 29, 2016
Hi team,

Yesterday had a flight from hyderabad to delhi. As i reached bit early to the airport planned to sit with my kid at mcdonals to let my kid enjoy the happy meal. The service at mcdonalds hyderabad airport was pathectic, they neither had good option for kids toy n happy meal menu and not even fries for kids in happy meal. Also the way happy meal was served to the kid was not good and not in proper way. When asked for the fries atleast they said its not build for happy meal whereas in delhi when we have happy meal for kids it have wonderful toys n fries for kids. The way of...
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — Air conditioner always off!!

 Roshrc on Dec 26, 2016
Hello,
I am a resident of Kalyan khadakpada . I go to Ur outlet at this particular branch of Kalyan khadakpada atleast 3-4 days in a week, always the air conditioning is off !! For reasons best known to them!! Moreover there are so many mosquitoes that a person can hardly sit there for few minutes . Today am fed up and complaining .
V as customers don't expect this kind of service especially from a brand like yours .
Hope u do the needful!!
Thanks !...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

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