McDonald's India Customer Care
Connaught Plaza Restaurants Pvt. Ltd
Customer satisfaction rating: 2%
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509
COMPLAINTS

McDonald's India Customer Care

Connaught Plaza Restaurants Pvt. Ltd

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Address
Head Office, 13A, Jor Bagh Market
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
78
down
47

Fax:
Fax:
+91 11 2465 2108  

Customer satisfaction rating
2%
Complaints
509
Pending
0
Resolved
8
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

McDonald's India Complaints & Reviews

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Mcdonald's — cold coffee made with only water -no milk

 Namrata Thakker on Jul 16, 2018
Invoice no [protected]
Date 16th July 2018
Hardcastle restaurants Private Limited Junction JD and NS Road Mulund West Mumbai 400080

Cold coffee served without milk.

Firstly the service at this outlet is pathetic. It's only when the staff feels like they should do some work will they take Ur order. Secondly any outsider is allowed to walk into the work area and touch the stuff there. I witnessed a delievery boy from GRAB come in and help himself packing what he had come to pick. He had his raincoat and the regular footwear on. Thirdly Mcdonalds charges...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Mcdonald's India — mobile phone theft

 Siddharth K Guha on Jul 16, 2018
I have a complaint to raise regarding the theft of my mobile phone (Lenovo K6 note) from the premises of McDonald CBD Belapur Between 12AM - 1AM on 16th July 2018.

The Facts

1. The order number is 211 and was punched at 12:03 am (McDonald Time), but somehow the card transaction displayed at 12:10.

2. The phone was placed at desk which is directly opposite to the see through glass adjacent to the entry and exit gate.

3. The order took a bit more time than usual and we left after having our meal.

4. Phone calls were made to...
Complaint comments  Read comments Complaint category Fast Food Restaurants

Mcdonald's India — no management or rules for anything in mcd near city pride satara road

 Pratik Shindekar on Jul 15, 2018
I visited mcd near city pride satara road, and made the decision that would NVR visit the place again as it a fish market more than mcd .
WE CAN SAY THAT THEIR IS ZERO MANAGEMENT AS WE COULDN'T HEAR EACH OTHER WHILE WE WHERE AT THE PLACE .
When asked the management about the same they where unable to do anything.

Worst mcd experience ever!
#boycottmcd @mcdservices...
Complaint comments  Read comments Complaint category Fast Food Restaurants

Mcdonald's India — refund issue

 mohd. sonu on Jul 14, 2018
I made a transaction on MC`D of INR. 245 and my amount got deducted but MC`d staff said that they did not receive my transaction amount.
Further, I got a message from my bank that the amount paid to MC`D.

I had words with my bank and they said that amount successfully paid to MC`d.

I want my refund back otherwise I will take a legal action against this....
Complaint comments  Read comments Complaint category Food

Mcdonald's India — misbehave of the crew

 svs@100 on Jul 5, 2018
It is very dismal to inform you that crewid 51849 pooja at saharaganj mall, shah najaf raod, service: restaurant services (Sas-996331) is very bad. She refused to take my order, in spite of having change money she refused to give me change then i called the supervisor then i was able to complete my order buy after that she behaved very badly that can't be tolerated.
I want you to take some steps and make safe the dignity of mc donald.
Thank you
A regular customer
Vijay singh
Mail id: vjsinghsky@gmail.com
Defaulter :pooja kr. Crewid 51849 at saharaganj...
Complaint comments  Read comments [1]Complaint category Employees

Mcdonald's India — missing items from order

 Suprekshita Banerjee on Jul 3, 2018
Orderd from mcdonald's aundh pune through swiggy. The #[protected] had 2 missing muffins & 1 peri peri mix. This is not the first time this happened. The outlet is a repeated offender. What do this extra money go. Do the staff share it?? Is this expected code of conduct from a big name like mcdonald's. Robbing customers. Today swiggy said they can't get a replacement because the oulet will not accept responsibility. So swiggy will repay the amount. Even though i get my money back do we customers have to put up with such unfair practice???...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Mcdonald's India — amount deducted twice

 Saif Ul Haque on Jun 25, 2018
I ordered from your Chennai- Tambaram store on Friday-22.06.2018 ;Order No.: IRC-DL[protected].

The first time the order was not successfully placed but the amount of 461 was deducted.
I tried again and it was successful and then also amount of 461 was deducted.(see attachment).

I request you to crosscheck and refund the excess amount....
Complaint comments  Read comments [2]Complaint category Unauthorized charges

Mcdonald's India — worst attitude from employee

 dappisri on Jun 23, 2018
I have visited your outlet today[protected] evening around 9:43 pm at mcdonald's, ground floor, mantri mall, malleshwaram, bengaluru.

I have order 1 large fries and after billing (Attached the bill for your reference), the cashier (Razaq) rudely said collect the product in other counter. I felt insulted. When i bring up this issue to concern manager (Rakshit. T) even after manager consult, his reply was very negligible with unprofessional which made me uncomfortable.

During the conversation between manager and myself the cashier (Razaq) arrived at place and started...
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — religious sentiments hurt due to non veg food served

 hobhit jain on Jun 11, 2018
I was ordered for one mac egg but they served me one chicken burger in the egg wrapping.. This is seriously very disappointing to have wrong order in fast food outlet like mcdonald... I have been coming in mcdonald since ages. But now onwards i'll never visit to it and it's seriously violation of my right as per indian consumer court.. So i'll sue mcdonald for it for sure. It is related to my religious right as i have never eaten chicken and to protect this right i have been trusting mcdonald's but they have broken my trust on them. It's really heart breaking for me to have chicken as i have never...
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — ac

 Nidhi Nitin Jadhav on Jun 11, 2018
I m regular customer on mcdonald's andheri mahakali caves road i m daily update my feed back. But not responding your side. My bill is daily 500 and above. Their is some ventilation problem ac is not working last 7 months what can do the customer. I m tell to the our store manger mr navneet. Mr. Akashy but no response. Plz do some thing as fast as. Other wise i create issue. My contact no is [protected]...
Complaint comments  Read comments [1]Complaint category Fast Food Restaurants

Mcdonald's India — pf status

 Rasika Nimkar on Jun 8, 2018
I m rasika nimkar. Still i'm not receive my pf i mailed 3 times but there is no feed back. What is problem i can't understand. Hr also not talking properly. Plz what is the issue plz tell me. L apply before the 6th months. If there is no reply i will complete. Its very shameful.
1st i will complete that hr. She even don't know how to talk. Give me my pf status otherwise i will complete. I will tell everyone plz left the job don't do work here because this company doesn't care there employee. I will spend 2 years in this company. And this kind of feedback to me
Pf number mh/41618/46810
Complaint comments  Read comments Complaint category Fast Food Restaurants

Mcdonald's India — poor service and management

 Hirall R Shaah on Jun 8, 2018
Please don’t visit to mcdonald’s. It is near thane station because the don’t serve you in new tray the use tray was given to ous.in that tray the used ketchup sachet was there. The order was fries in that there was a piece of wedge that to spoil one and they don’t even check the order before giving it.
They don’t have complain book n when i asked them they argued a lot n finally vikasnotebook they gave me to complain. They gave me notepad of mcdonals and when i started writing they snatched from me. This way they treat to their customer. They are not ready to give in writing that...
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — the service and food.

 Rprakkash on Jun 5, 2018
I ordered a mac aloo tikki burger for take away. It took them years to make one burger. When i was going to eat it, then i found that the tikki was not fried properly and was uncooked. Moreover, the sauce and veges were really less. Even the service of the outlet wasn't good at all. Lastly, there was zero hygiene maintained there. Not the kind of stuff that we expect out of mcdonald's....
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — I paid for order but didn't get it also the customer care numbers available on net are all wrong

 Comma station on Jun 5, 2018
I placed order today june 5 on around 3pm from mobile app
Payment was received from my bank
But i didn't get any update from app
Order was also wasn't there in "your orders"
I tried so many numbers available on internet to contact customer care
None is working
I want my full return of rs 405

This has happened from macdonald many times.. They delivered wrong order, 2-3 times they delivered unacceptably damaged taste.. And now this..

I request to macdonald to repay me my money urgently...
Complaint comments  Read comments [1]Complaint category Fast Food Restaurants

Mcdonald's India — staff attitude

 Hrishik Patel on Jun 5, 2018
At mcdonald’s central mall bellandur, there is a cashier named padma. Her attitude is extremely disrespectful. When i gave a rs.500 note she mad a very bad face and screamed change. The way she treated me as a customer was horrible. No other staff member has ever been so bad. The other people at mc donald’s will kindly ask for change or say “sorry sir, we do not have change.”. I suggest action should be taken against this!...
Complaint comments  Read comments [1]Complaint category Fast Food Restaurants

Mcdonald's India — refund payment still not received

 azizshaikh1491986 on Jun 4, 2018
Hi

I have order from mcdelivery on 23 february and 23 may 2018 and payment was done by sedexo card online (This card has been provided by zeta). For both the instance i payment got deducted and i have still not received any refund from mcdelivery i even tried calling them but they just have simple answer that we have initiated the payment you will get it in 5-6 working days and they don't even provide any reference id.

For some instance i have even speakon with their team lead (Sanjay) from mumbai branch but he also was not able to resolved he gave me an excuse that...
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — mocha frappe

 Buttercupgirl on Jun 4, 2018
After havining a bad day yesterday i planned on getting a mac meal with my friends but when we went there they had no coke available for our meal then we asked them what ellse can they offer us instead of it they said lemon zest. But when we asked for it they did not have that too. After which i ordered a frappee. Where after looking at the drink i tthought i just wasted money, the whipped cream was not whipped properly it was all like normal cream floating on my coffee, i let it go thinking it's okay then when i tasted the frappee it was only sweet and not bitter sweet as it's suppose to be. After...
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — the food ordered was unfit for health.

 karanthakkar1296@gmail.com on Jun 4, 2018
I ordered 3 things yesterday from my nearest store of macdonalds which was in tnw complex manisha chaukdi akota vadodara. The order was mac spicy paneer, mexican wrap and medium fries with pery pery
The paneer burger was stinking but i still had it thinking that it was just me and i might be wrong. Even the wrap was stinking, i felt minor pain after i had the food. But this morning i felt sever pain and had to consult a doctor in which i found out that i had food poisoning. And the thing was that the order that i placed yesterday was the only thing i had yersterday. And this is not the first...
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — cheat from manager

 Aswin Ambaady on May 27, 2018
Sir.. I worked the job in mcdonlads.in elements mall bangalore nagvara.
I worked 1month and 9 days..
First month sallary i got
But after the sallary month i do the work for 9 days as wish manager... After one month i said to him i have exams.. So i want to resign. Then the manager said.. Ok u can get the doing work money.
But now he said.. That 9days sallary will not give... He have not responsible for that
. He scold and push us.. I am just 19 year boy.. I cant nothing...
Please help
Elements mall
Nagvara
Bangalore
Mcd manger...
Complaint comments  Read comments Complaint category Department Stores

Mcdonald's India — mcdonalds employees worst attitude

 Ganeshkarthik1989 on May 26, 2018
As i have been ordered food from mcdonalds from prozone mall, coimbatore last week friday since this is the first time from swiggy but i have been having from mcdonalds for the past 8 years and never felt disappointed or dissatisfaction towards them like this much. These recent attitude from the employee or manager shows really very bad as he had been committed to give away the missed items from my last order but when i called him in next couple of days he is not even picking my call. I really feel like never going to mcdonald’s since we are from it campus and ordering from such huge branding...
Complaint comments  Read comments [2]Complaint category Fast Food Restaurants

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