McDonald's India Customer Care
Connaught Plaza Restaurants Pvt. Ltd
Customer satisfaction rating: 2%
Submit a Complaint

McDonald's India Customer Care

Connaught Plaza Restaurants Pvt. Ltd

Head Office, 13A, Jor Bagh Market
New Delhi
New Delhi District
India - 110003

Customer Care Phone Numbers and Contacts


+91 11 2465 2108  

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

McDonald's India related photos (130)

McDonald's India Complaints & Reviews

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Mcdonald's India — no refund for cancelled order

 Abhishek Satish Mandlik on Oct 15, 2018

I had ordered a dilevery from McD Sion, Mumbai Maharashtra. I had made this order on 02 Oct 2018. I did not got any order no or anything, and my order was cancelled. I immediately got an SMS on my registered no. - [protected]. Stating that amount if deducted will be refunded in 7-10 days. Its been 12 days and I still have not got any refund.

I had also called customer care and they were also not that helpful.

Kindly look into it....
Complaint comments  Read comments Complaint category Food

Mcdonald's India — charging for ketchup

 Anirudh Gouravelli on Oct 13, 2018
Here in delhi railway station mcdonald's is charging for ketchup so i think this not fair so please take serious action i have visited many mcdonald's all over india but i didn't face this type of situation so i'm really feeling bad so please take some action on this and even the food provided is also not the original mcdonald's products that u can see in the pic uploaded the burger box is the different one generally the burger box contains mcdonald's logo on it but there is no logo...
Complaint comments  Read comments Complaint category Food

Mcdonald's India — mc gold points

 Purva Trivedi on Oct 9, 2018
I tried to pay via debit card and it showed that the transaction can't happen and my mcgold points were deducted without my knowledge and this incidence has happened thrice.. So if you don't want to give a discount or have such a scheme like mcgold points please refrain from showing it everywhere.
Neither has the quality been up to the mark and also such scams that you do by way of showing discounts...
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — payment issue

 Ayushi Kataria on Oct 4, 2018
I came to your noida sector 16 branch on 28th september 2018 (Friday) and i am highly dissapointed after having payment issue. I ordered my food and gave my card to swipe for the payment. Once my card was swiped but the person who took my order told me that the payment has not be done, no money has been out. So he asked me to do it again and i did. But after a few minutes later only i got a message from the bank related to the transaction and there were deduction of the money twice. I went back there and asked that if at first only, after swiping the card first time only, money was...
Complaint comments  Read comments [2]Complaint category Food

Mcdonald's India — for refund

 Mumbaikar Gujju on Oct 2, 2018
Im name is tejas. I had ordered food of ₹ 235 at kalamboli mcd on 25/9, where firstly i had tried to pay my bill by my card, it taken some time n then she returned it to me, we tried it again, again same!! Then i give her cash for my order!! After some time sms comes saying that ₹235 has been debited to my account to the mcd!
I paid thrice for the same bill!!
Please refurn my money as soon as possible!
Reply me on my email.
Complaint comments  Read comments [1]Complaint category Banks

Mcdonald's India — debit of amount without bill and order and food as well

 Monalisha Choudhury on Sep 29, 2018
I have visited ur stall at phoenix mall, pune, viman nagar, maharashtra on[protected].

I ordered 2 mc egg and some shake. Gave my card for payment however the bill generation took time and hence order dint place. So i left at that point. Ur shopkeeper also dint say anything.

Surprisingly after half an hour, i got a message that my card has got debited for rs.248.02

My card number ends with *7315

Please refund my money asap.

Its the ever worst experience with mcdonald's

Dissatisfied customer
Complaint comments  Read comments [2]Complaint category Food

Mcdonald's India — quality of product and incomplete order

 Taufik Hamdan on Sep 29, 2018
My name is taufik
Contact no. Is [protected]
I was a fan of mac from last 8 years
Here i m complaining about my recent experience
I m talking about ur store at hfm limbadi gujarat
1st of all ur product level of mac spicy chicken is not up to expectaion now. It become worst and i hav given a order of peri peri but it was missing in my parcle.
Plz maintain ur food quality and prepare ur staff properly.
Thank u...
Complaint comments  Read comments [2]Complaint category Business & Finances

Mcdonald's India — iceberg lettuce deteriorated

 Ashwin Kajale on Sep 24, 2018
Ice berg lettuce was served deteriorated in both the orders in mcspciy chicken as well as chicken maharaja.

When asked for a feedback / complaint book, outlet manger rahul white stated that they don't have one.

Overall they are left with no knowledge of food preservation and catering science.

I beleive they must be given haccp training atleast so they won't play with anyone 's life.

Ashwin kajale
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — bro-dl-23-09-2018-179055 did not deliver my order

 Chaitanya Chandke on Sep 23, 2018
I had ordered from my nearest mcdonald's through the online order from mcdonald's but they dint respond back and i dint receive my order. I waited for almost an hour. This seems disappointing and i dint even get an option to cancel my order. Its worse ever customer service. The store where i ordered from mcdonald's kundanahalli brookfield bangalore did not receive my call when i called them for query. Hoping to text back my amount and better service....
Complaint comments  Read comments [3]Complaint category Food

Mcdonald's India — mcd staff behaviour

 Surbhi Angra on Sep 23, 2018
This is regarding mc donald's outlet park square mall bangalore. I went to have breakfast at mc d @9am as my office is near by. The outlet opens at 9 am according to what's written outside the outlet. But the gates were closed and there was a staff inside the restaurant who refused to open it. The guards said it opens at 10 am. They should remove the notice outside the outlet or they should do exactly what is written. This has never happened in any outlet so far. I am a regular customer and this was really dissapointing. As it was a break from office which got completely wasted....
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — refund against unsuccessful order id no obe-dl-14-09-2018-219340

 joseline cardoza on Sep 22, 2018
I had placed an order of rs. 400 to mcdonalds on 14th september online at oberoi mall, goregaon store. While making the payment though paytm gateway my order amount got deducted but the order was not placed.
I call mcdonalds to understand about the same but they mentioned that they did not receive any order nor any money and told to contact paytm regarding the same.
I communicated with paytm as well but they mentioned that the order was successful and to co-ordinate with mcdonalds regarding the same. Also if mcdonalds has not received the order and the money then they require the same...
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — refund of rs 1231 not received for order cancelled on 16th aug 2018

 Bhalchandra Bhagwat on Sep 19, 2018
Order for Rs 1231 was cancelled on 16th Aug 2018. Confirmation msg regarding cancellation rec'd on same with a msg that amount will be refunded within 08 working days. Till the typing of this message the refund has not yet bewn received in spite of providing details to their representative Ms Gauri Karnik on 12th Sep 2018. I think McDonald's is not bothered about it's customers as per the data itself reflects the same i.e out of 571 complaints only 10 resolved. So what else can be expected from such a franchise. So now I have been left with no option but to take help of a media help line no and...
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — refund not yet credited

 abhishek_di on Sep 19, 2018
I have placed an order few days back on your application. My order was accepted initially, later on i got a msg that my order has been rejected stating out of service area.

Firstly, if my pin code (421306) was accepted then why it was rejected later on. Question arises here then if my area is not serviceable then it should have been rejected in the app itself, why it was rejected later on with incorrect reaaon.

Secondly, if you have rejected then why i have to chase for a refund. It is something should be automatically get credited. I want my refund to be credited...
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — double payment taken and not refunded

 Ashwani111 on Sep 18, 2018
I filed complain for twice charged from my card for order i placed on 4th aug. The counter guy told it will be refunded in 24hr but didn't refund till date. For last 15 days i mailed 5 time on
But no reply. I have even messaged on tweeter 10 days back. Just got some automated msg that it will rise the issue but again no response....
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — refund related

 Madhura.p on Sep 17, 2018
I had cancelled an order on 29th August. I was informed that cancellation is successful and refund amount will be credited to the paytm wallet. But I haven't received the refund yet. I raised a compliant with paytm. They would need a confirmation from McD that the order was cancelled and the refund was initiated. But till now, i have not received any update on the issue from McD team. I have been trying to contact them everyday but without any success.
Below are the details:
registered contact no: [protected]
date of transaction :[protected] @ 6:06 PM
last 4 digits of...
Complaint comments  Read comments [2]Complaint category Credit Cards

Mcdonald's India — money refund - cancelled order

 Tahira Manjur on Sep 10, 2018
My order was cancelled on aug 24, as the nearby store couldnt provide delivery service at that point of time. I was said money will be refunded within 7-10 working days. I also dropped an email to but still neither there is a reply or money refund process initiation.

Can't even imagine the service would be so horrible of my all time favourite mcdonalds. Really sad....
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — money return policy

 Roshel Dsouza on Sep 9, 2018
I cancelled a order on the 27th aug. Im still awaiting cash to return in my paytm wallet. Getting in touch with your team is so annoying.. Cust service no. Has a hold time of more than a hour. Some how i found your head office no. The lady that i spoke to was pathetic. She as me write feedback later the will get back. Still waiting for that reply as it has been more than a week after i summited the feeback. It has been such a bad experience....
Complaint comments  Read comments [2]Complaint category Food

Mcdonald's India — the quantity of the food I ordered

 Purva Bhavsar on Sep 8, 2018
I ordered a large mc aloo tikki meal from the mc donald's located in navrangpura area in ahmedabad in gujarat.
The quantity of fries i got was hilarious.
The amount i f fries was less than half the size of the pack in which you people give fries.
Really pissed off with the fact and would think a 100 times again before ordering something.

Hope you reply me back with this and come up with a solution....
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — refund process and failed to delivery the order on time

 Shanth Kumar Ekambaram on Sep 7, 2018
I had placed an order from mcd on 26 aug 18, 3:54:28 pm order number: air-dl[protected], which was cancelled by since i chose different delivery address. Later when i enquired with their call center for refund they said, you may received within 7 to 8 working days. I had called to check my refund status, the response was not satisfying "you have to wait till 7 to 8 working days. We wont consider saturday and sunday" executive was lacking politeness and customer experience. Today[protected], when i called the customer care on [protected] person named suraj, floor supervisor asking me to write...
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — received meal with missing item

 Kumar Priyesh Chitragupta on Sep 5, 2018
I have ordered a meal which had french fries, coke, and a chicken burger. They took rs 33 packaging charges but they didn't provide straw with the coke. Even the coke was tapped tightly. So the time when i opened it, it fell over the floor. What kind of nonsense logic is this. Your are not even providing the basic stuff with the meal. And the most funny thing is whenever i got delivery from mc di. I have to always assemble burger before eating. Improve your packaging quality and teach your staff what need to be provided with the meal as a part of basic stuff...
Complaint comments  Read comments [1]Complaint category Fast Food Restaurants

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