McDonald's India Customer Care
Connaught Plaza Restaurants Pvt. Ltd
Customer satisfaction rating: 2%
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341
COMPLAINTS

McDonald's India Customer Care

Connaught Plaza Restaurants Pvt. Ltd

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Address
Head Office, 13A, Jor Bagh Market
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts

Phone:

Fax:
Fax:
+91 11 2465 2108

Customer satisfaction rating
2%
Complaints
341
Pending
0
Resolved
7
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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McDonald's India Complaints & Reviews

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Mcdonald's India — Brookfield's, dt, # 736 kundalahalli main road

 Aarthi on Mar 22, 2017
Brookfield's DT, # 736, Kundanahalli Main Road, Bangalore
On my recent visit to Bangalore McDonald (full address: as above)
representatives Anil K. (the waffle maker) and the entire group in this unit constantly mis-behaved on 2 occasions.

I ordered for 4-piece waffle and paid for 2 toppings. Anil K. did not even start to make the waffle for 30 minutes from the time I ordered it. He simply said, "wait in the resting area". Anil K. stopped other members deliberately when they came to my aid. When I complained for the second time and demanded a full refund, the person...
Complaint comments  Read comments Complaint category Other

Mcdonald's India — Staff behaviour

 meena9416 on Mar 17, 2017
Behaviour of McD staff should be generous and humble but instead of that they are very rude. I had ordered mcveg combo @ mgf McDonald and when I saw my burger there is no mayonnaise at all in my burger only just a bit of touch and when I went to complain about it to staff they told me we only give that much of quantity for this burger and started arguing with me and behaved very rude..even the manager too was arguing with me in front of other customer..I was a regular customer of McDonald but now I think so I have to go for better option now like burger king and burger singh.

Restaurant...
Complaint comments  Read comments Complaint category Employees

Mcdonald's India — Payment done. Still n order placed on mcdelivery app

 uneeks on Mar 14, 2017
13th march in the night i ordered from mcdelivery app these 4 items from mcdonald's ambegaon, pune.
1. 2 aloo tikki burgers.
2. 1 regular fries.
3. 1 pizza mcpuff.
I made payment online using netbanking (State bank of idea) transaction ref no - 6046471963igaaylrba2
The amount was debited from my account. But since i could not see any eisting orders in the app, i went to mcdonalads ambegaon. They said we have received no such order.
I would like my money refunded....
Complaint comments  Read comments Complaint category Fast Food Restaurants

Mcdonald's India — My account debited but order didn't get placed

 skb7483 on Mar 12, 2017
I ordered online from Mc delivery on 05/03/2017 of amount Rs.199 MC Donald's nirmal lifestyle mall. My account got debited but when i called to confirm my order i got to know that my order was not placed. I called customer care for assistance and she said that the amount will be refunded within 7 working days. Still my amount is not refunded. Transaction id is S39007256....
Complaint comments  Read comments Complaint category Fast Food Restaurants

Mcdonald's India — Bill not generated in drive thru

 sneha balasubramanyam on Mar 2, 2017
I being a regular customer at mc donalds would never prefer to visit any store henceforth after experiencing the cheat at vasai west store as I had ordered some food through drive thru and the bill wasn't generated and as per rule of the bill doesn't get generated ur bill is free when I asked to reimburse the amount the manager Mr anand denied several times explaining that the counter man did not know to print the bill... I never knew that new people in the counter are not trained to print a normal bill and are asked to stand at the counter as per Mr anand. Mc donalds has started cheating people...
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — Their services for home delivery

 nitin10m on Mar 2, 2017
I ordered for 39 McMaharaja Junior at 10:00am and it was delivered to me at 3:00 pm. The burgers were damn cold and pathetic.
They should discontinue with the delivery.
What kind of service do you provide.
On top of that the delivery boy can without the bill. I mean how could you ask money without the bill? It is the responsibility of the store to send the bill.
When I called the store they say that the printer is not working.
Are you guys only after making money.

I am Hatting it. Next time I would go to a local burger shop or the Burger king instead...
Complaint comments  Read comments Complaint category Food

Mcdonald's India — Food Service

 Shammy Suhana on Feb 26, 2017
On 26th feb 2017, I have ordered food from your below branch:

Total(Jumbo) Mall, Madivala Commercial Plaza, Junction of Hosur Road and Sarjapur Road, Bengaluru - 560068

Order No : JUM-26-02-2017-40870
Order Time : 20:04:24

My Complaint is on the Food Service :
* I had Ordered French Fries which got delivered very worst. It's not hot and not fresh at all.
* Coke is not cool at all and no power also.
* Only Burger is nice.

Remaining things I throwed. It became waste because of no Quality and no hygiene.
Complaint comments  Read comments Complaint category Food

Mcdonald's India — Payment issue

 Sachin4895 on Feb 26, 2017
On 20th feb 2017, I hv ordered food from your below branch:

Food Mall Hardcast Restaurants pvt ltd
Donald's family restaurant Raidag
mcdonalds pune mumbai expressway
Crev I'd: 905703508
Inv#: 000571800022978
Ord# 98 reg # 18 20/02/2017 21:44:51

I hv made payment via axis dabit card 420. 20 but you cashier told me that card is not working then i'd made cash payment if 420.

Post I told cashier that payment done through card then he told me "that will be credited to ur account in 2 days.

Still that payment...
Complaint comments  Read comments Complaint category Food

Mcdonald's India — Pf withdrawal from hardcastle

 sbbbhoge on Feb 25, 2017
Dear sir/mam

please help me to withdraw my pf whats exact procedure i was working with mcdonald's nashik store as core crew member(five stars) my employee id was Ns0008
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my Details:
SHARAD BHAGVAN BHOGE
7 saidarshan b Appt Near sixth scheme cidco opp burkule lawns
nashik422008

0
mob: 9689196933
sharad.bhoge@rediffmail.com...
Complaint comments  Read comments Complaint category Food

Mcdonald's India — Mosquito found in my McDonald's beverage

 Nikhil Mudaliar on Feb 24, 2017
Date of incident - 18/02/17 at McDonalds, Fun Republic Mall, Andheri West.

Diners have no choice but to place trust in a restaurant’s management. After all, they have no control over the preparation of the food they will be eating. A recent visit to McDonald’s destroyed whatever confidence I had in your establishment.

I was shocked to find a mosquito in my Mixed Berries Smoothie. Needless to say, I was thoroughly disgusted. When I informed the Manager (Nikhil Barve) about this mishap, the solution he offered was a free beverage next time I visit them. I demanded...
Complaint comments  Read comments Complaint category Food

Mcdonald's India — I did an online transaction with mcdonalds, my payment got deducted but the transaction failed

 Reshma Regi on Feb 10, 2017
Hello,

I placed an online order with mcdonalds on Sunday the 5th Feb 2017, and the money got deducted from my account.

However, the order was not processed as the transaction failed.

I called up the customer care number and they say that they have not received any transaction about the same.

However I contacted the payment gateway provider and following is the message I received from them.

=====

Hi Team,

Greetings!

Kindly find the mail trail and the below screen-shot of the successful...
Complaint comments  Read comments Complaint category Online Shopping

Mcdonald's India — Services

 ashwini kamthe on Feb 10, 2017
Our complaint is about unavailability of bowls to pour sauces. People are left to pour the sauce on the paper laid on the plastic trays. Point become concern especially in case of small Kids. Where the paper sticks to the fries while dipping it.We can narrate the incidence but due to short of time refraining from it.

Please understand how poor it look to eat like this otherwise we will have to carry bowl in pocket to visit Mc Donalds.

Please do the needful.

Thanks....
Complaint comments  Read comments Complaint category Products & Services

Mcdonald's India — Died fly in food

 sayali kolekar on Feb 6, 2017
I had ordered for mcspicy chicken meal at linking road khar west
In those fries I found one fly which was died
Which is ridiculous the staff doesn't know to apologized also they gave again fries which were fried in that same oil
Instead of saying sorry they were serving fries which were fried in same oil which was unhygienic she just replaced fries instead of changing whole meal because I was not feeling like eating that because of fry...
Complaint comments  Read comments [2]Complaint category Education

Mcdonald's India — Refund dispute amount

 M$andip on Feb 2, 2017
Hi,

Requesting for refund...

Had ordered 2 coffees but due to swipe machine problem transaction failed but money deducted from my account. Debit Card ending 5367 for Rs.269.07 in MUMBAI at HARDCASTLE RESTAURANTS on 2017-01-28:15:33:01 I have Citibank receipt of transaction failed and sales reversed. INV. NUM: 024161, Debited money not received

Thanks,
Sandip...
Complaint comments  Read comments [3]Complaint category Banks

Mcdonald's India — Servicing

 PrateekSinghOdEToCode on Jan 29, 2017
Following I found inappropriate:
1) If the queue is big for giving up order at restaurant, then I would suggest that the person who is taking up order don't such statement " Jaldi kijiye line lambii hai",
2) If customer don't know how to swipe the ATM card in the swipe machine, while giving payment of order then McDonald staff should assist him anyhow it's not our job to swipe the card for payment. They should not use the statement again and again: "Jaldi kijiye line lambi h". It's not customer mistake if queue is long please make functional your others counter.
3) Behaviour...
Complaint comments  Read comments [2]Complaint category Fast Food Restaurants

Mcdonald's India — Unhygienic

 Srivats Kamisetty on Jan 29, 2017
In your restaurant in Ascends Park Square Mall Whitefield Bangalore on the 29th of January 2017 at 2.00 pm you were not serving could drinks but when requested for water you provided water with particles floating in it to drink when questioned was informed that there is an issue with the water here but they continue to run the restaurant. Absolutely ridiculous sense of hygiene. How can McDonald's do this . Had this been in the US consumer could have sued McDonald's

How can you run a restaurant without serving water to clients .....
Complaint comments  Read comments [2]Complaint category Food

Mcdonald's India — Customers are asked to leave the place if they sit for more than half an hour

 Kalpesh Garade on Jan 28, 2017
We were 2 people sitting in McDonald's at Rcity mall, ghatkopar east, Mumbai 40075. We were doing some work on our laptop while eating. A person from the administration came in and asked us to leave the place stating that "you will have to leave as you are sitting here for more than half an hour". We sat there for around 45 minutes. We had ordered a meal of around Rs.250. This type of behavior is very insulting and unbearable. I won't be visiting McDonald's henceforth...!!!...
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — Non delivery of order

 Mumbai LYF on Jan 23, 2017
Respected sir,
Today 23.01.2016 i have placed a order from mcdonalds mobile app for home delivery and i have paid for the bill and teceived the order no gha-23-01-2017-84278 amounting to rs. 206 & store name is ghatkopar, ghatkopar (E).
But after making the payment i have recieved call from the company that they dont delivery at our locality.
If they dont deliver at our locality then they should have mention the same at their site rather than taking money and later saying that they dont deliver.
Now when asked about refund they are telling me that it will take 7 days...
Complaint comments  Read comments Complaint category Food

Mcdonald's India — Hurting Religious sentiments by serving non veg meal

 ashish611 on Jan 23, 2017
Today I have visited mcDonald's outlet in Phinix Mall, Viman Nagar Pune
and have ordered for 2 Veg Spicy, 1 Fries and Fanta, however they
served me the non veg burger and when I ate it I realize its not a Veg
item, I just want made complaint against the outlet to hurt my
religious sentiments as I am pure Vegetarian individual and never had
even Egg is my life ...Could you please take some serious action
against outlet and let me know about it.

Name Hardcastle Restaurants Pvt Ltd
Mcdonal's Family Restaurant
Viman Nagar, Pune
Complaint comments  Read comments [1]Complaint category Fast Food Restaurants

Mcdonald's India — Has been charged with Service Tax for a Take away

 Rajesh Kathuri on Jan 22, 2017
Date of incident 22/1/17 at Hardcastle Restaurants Pvt. Ltd its an Mcdonalds franchisee at the R K Cineplex, Hyderabad. I have ordered for an Take away and I was given an Bill with Service tax. I asked the manager Mr. Nishant to explain why I am been charged an service tax when I am not using the restaurant services and its a self service system in any Mcdonalds. He was very rude and unapologetic and I can see on his face that Mcdonalds has been robbing customers on service Tax and he was throwing a challenge saying I can raise the complaint anywhere I want and do what ever I can. That shows how...
Complaint comments  Read comments Complaint category Food

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