McDonald's India Customer Care
Connaught Plaza Restaurants Pvt. Ltd
Customer satisfaction rating: 2%
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592
COMPLAINTS

McDonald's India Customer Care

Connaught Plaza Restaurants Pvt. Ltd

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Address
Head Office, 13A, Jor Bagh Market
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
97
down
51

Fax:
Fax:
+91 11 2465 2108  

Customer satisfaction rating
2%
Complaints
592
Pending
0
Resolved
10
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

McDonald's India related photos (141)

McDonald's India Complaints & Reviews

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Mcdonald's India — fraud service

 Vishwanath Pillai on Jan 16, 2019
Check the portion size in trivandrum outlet. I've been having mcd since childhood, in mumbai. Check the new outlet in trivandrum mall of travancore. 300 rs for combo and you get 2 small buns with a dry cutlet and a cheese slice? Wat happened to melted cheese and all? Some two years back, i've visited kochi outlet and it was good. This new outlet is a disgrace. Maharaja mac is two buns, dry patty and cheese slice?...
Complaint comments  Read comments [1]Complaint category Clubs, Bars, Restaurants

Mcdonald's India — service and behavior of staff

 riaz.rz on Jan 16, 2019
I and my family friend went to mcdonald's on 15.01.2019 @ about 7.30 in the evening, which is situated @ jnmc compound, nehrunagar, belgaum. At the counter one lady ms. Smita was taking orders. When our turn came she behaved in a arrogant manner and acted as if she is not interested in taking orders. The manager was also of no help. We dont pay to get insulted by the staff of mcdonald's....
Complaint comments  Read comments [1]Complaint category Fast Food Restaurants

Mcdonald's India — double payment taken by your gaur mall, rdc, ghaziabad outlet

 Kishore Agarwal on Jan 10, 2019
I have visited your above outlet on[protected] at 17:54hrs. For an order of rs 186.90, i have given my debit card, after some time i was asked to give cash payment as the payment was not rec'd through card. Subsequently i observed that payment was also debited in my bank also. I have talked to the outlet on phone but i was replied that they have not received any payment through my debit card. Pl note that, i have found no reverse entry in my bank account till today....
Complaint comments  Read comments [1]Complaint category Fast Food Restaurants

Mcdonald's India — delivery cancel without information

 Cynthia Boo on Jan 7, 2019
07 jan 2019, i was placed an order through delivery call at 2pm. However, i informed them to call receptionist once the food is arrived. I’ve been waiting for more than 1 hour. I’ve called to customer care to check my order only know that my order has been cancelled, without any information! I had to placed another order and this is wasting my time! I’m very disappointed with this kind of service line!

Note: i was staying in hotel....
Complaint comments  Read comments [3]Complaint category Airlines

Mcdonald's India — delivered non veg in place of veg

 bshah1922 on Jan 2, 2019
I had order Burger on 31st in mcdonalds through swiggy, in place of veg i have received nonveg burger. immediatly i have complained and called mcdonalds and swiggy. i have complained both of the co.but not getting any response since 2 days. nor i have received any replacement or refund of wrongly delivered food. its very serious matter .by this way co is cheating their customer and looz trust...
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's — misbehaving

 Archie26 on Dec 30, 2018
I am sharing my today’s experience with mc donalds, raj nagar, ghaziabad. There were teo employee naming mr. Sachin kumar and mr. Ashish negi they misbehaved with me while taking the order and aslo being a girl they further denied to take my order and instead they took someone else’ order. I request you to kindly take some serious actions against such emoployees who misbehave with females....
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — ketchup quality too bad as compared to serve before

 Tazeen Zubair Kapdi on Dec 29, 2018
Landmark, next to nidh hotel opp, maxus mall road, uttan rd, bhayandar west, mumbai, maharashtra 401106

Mcdonald's at above address served ketchup whose quality seemed too bad. Few months back mcd ketchup tasted okok but this one tastes too much mixed and not original. I think the issue is with the main delivery section which delivers it to this as well as other outlets too......
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — plastic found in egg wrap

 salluslathia on Dec 27, 2018
Today (December 27, 2018) I was having breakfast at McDonald's Balachaur, Garhshankar Road, Punjab. I ordered 2 spinach and corn burgers, 2 egg wraps and 2 fresh brew coffee for Rs. 380/-.

I am extremely disappointed to say that I found a piece of plastic in my egg wrap while eating, it might be possible that I have eaten that plastic. You guys are taking so much money for your food just to sell them plastic in their food. I'm sending you the attachment related to it....
Complaint comments  Read comments [1]Complaint category Fast Food Restaurants

Mcdonald's India — plastic found in egg wrap

 Rakesh Slathia on Dec 27, 2018
Authority of McDonald's India,

Today (December 27, 2018) I was having breakfast at McDonald's Balachaur, Garhshankar Road, Punjab. I ordered 2 spinach and corn burgers, 2 egg wraps and 2 fresh brew coffee for Rs. 380/-.

I am extremely disappointed to say that I found a piece of plastic in my egg wrap while eating, it might be possible that I have eaten that plastic. You guys are taking so much money for your food just to sell them plastic in their food. I'm sending you the attachment related to it.

I want you to take the action against it as soon as...
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — less quantity of fries

 Elfa on Dec 27, 2018
We had placed an online order using the mcdelivery app. Our order number was 230383. Our order arrived at 12.10am. The order was correct. However, the quantity of fries was half in all 3 meduum meals. I tried calling the mcdelivery number but the ivr got disconnected saying the services are available only from 7am to midnight. Are we paying for this kind of service. I need an explanation for this. Pls refund my money....
Complaint comments  Read comments [2]Complaint category Fast Food Restaurants

Mcdonald's India — nellore mgb felicity mall restaurant open timings

 Hariharan N on Dec 21, 2018
I went to nellore mgb felicity mall today morning (21/12/2018 friday) to have a breakfast at mcdonalds restaurant. The restaurant timings on the door said 10:30 am. But even at 11:15 am they were not ready to serve customers. The attitude of the people in there was just careless and when asked they were least bothered that they are losing business for mcdonalds by opening late. I expected some good standard from a company like mcdonalds and this was very dissappointing....
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — refund for double transaction charge against single order.

 Mayank Gehlot on Dec 19, 2018
I went to macdonald's Vadodara outlet, situated in Inox, ellora park, Vadodara.
I was charged twice for my order (Once from my card and they said my transaction was not going through and second time with successful transaction) billing amount 477 inr...

they said the amount will be refunded in next 2 days. It is 10 days now and the amount is still not refunded. The team in Macdonald's is not listening to me.

Kindly check and refund back the amount to my account...
Complaint comments  Read comments [2]Complaint category Food

Mcdonald's India — pending refund

 Shre1234567 on Dec 17, 2018
I had placed an order using mac donalds app on 01/12/2018 opting for bhim app to pay cash.
My money got deducted and the order never got placed.
When i contacted the customer care about the same the representative told me that due to some issue she could see the money got cut but the order wasn't placed. So i placed the same order again opting for cod.
The representative also told me i will get my refund maximum in 8 days.
Now 16 days has passed and there is no complaint registered nor any actions taken.
The numerous call made to customer care number just tells...
Complaint comments  Read comments [1]Complaint category Fast Food Restaurants

Mcdonald's India — charged two times

 Asma khaled on Dec 16, 2018
I went to mc donalds in gopalan archade mysore road, bangalore around 2:15 today (16/12/3018) and i was charged twice for my order (Once from my card and also she took cash saying my transaction was not going through) billing amount 472.98 inr... I dont remember exactly the bill no but it was 143 or 145.
Kindly check and refund back the amount to my account...
Complaint comments  Read comments [1]Complaint category Food

Mcdonald's India — stale food and low quantity

 arko bhowmick on Dec 16, 2018
This is to complain that, the mcdonald's spicy chicken rice bowl which we had at wanowrie mcdonald's, pune was found to be extremely stale. It was also tasting sour.
Also the mcdonald's oreo mcflurry (Large) costing rupees 88 had only about 25 ml of ice cream and half part of an oreo biscuit.
Requesting you to kindly look into this matter immedietely....
Complaint comments  Read comments [1]Complaint category Family & Relationships

Mcdonald's India — pf form submitted till date not receive pf amount

 reshu Jayswal on Dec 14, 2018
Hi, sir/mam

My name is reshu jayswal employee of safal pegasus my last working day was (30/03/2013). I have submitted my pf form twiced times but till the time not receive any message regarding this. Please look into this and help the further assistance.

Kindly help regarding pf no information to activate uan id and please share the employee id.

Name: reshu jayswal
Location: ahmedabad
Resign date: 30/03/2013
Last working store: safal pegasus
Last working designation: floor manager
Employee code:
Pf no:
Email...
Complaint comments  Read comments Complaint category Other

Mcdonald's India — ch maharaja mac

 7 HEAVEN FOODS on Dec 13, 2018
On 13-12-18 by 0:55 am i walked in mc donalds nehru place outlet, i placed an order for for mc spicy ch meal, pizza mac puff n ch maharaj mac n asked for take away. But wen i reached home i open up my maharaj mac chicken that burger was smelling very badly like some kind of rotten meat. Burger patties were over cooked single side of a patty was tottaly black. I m enclosing the picture of my mealn as well my bill. I was a very bad experciance with mc donalds, never expected from the brand like mc donalds gonna serve this kind of food. Very unprofessional....
Complaint comments  Read comments [3]Complaint category Food

Mcdonald's India — dirtiest service.. a shame for mcdonalds

 SyedAsad on Dec 11, 2018
It was such a horrible service when i ordered a meal for takeaway at 12:12 pm the order was delivered at 12:51 pm after me shouting for a cancellation. N the reason given was lost of slip.
Then when i turned around the friend fries which my kid was eating whial waiting for order was thrown by the cleaning person..
The biggest surprise was that i saw couple of buggers came in and begging while the security guard was schramm his bills n watching video on phone.
When i try call ur phone for complain no answer was given n after this i will make sure i will send this to newspaper...
Complaint comments  Read comments [2]Complaint category Credit Cards

Mcdonald's India — quality issue

 Junaid Parvez on Dec 10, 2018
Sir maine 2 burger purchase kare v3s mall macdonald laxmi nagar delhi 92 se pr us main dekha k na us main onion hai or na hi tomato sirf lapet kr de deya ja raha hai public ko. Aisa q.
Kya hum log apki company pay nahi kr rahe hai fir public k saath dhoka q.in burger ki pics hai mere pass aur bill bhi kaho toh send bhi krdunga.
Aapse request hai is complaint ko nazar main rekhte huwe strict action lein.

Thanking you
Yours faithfully
Junaid parvez
[protected]...
Complaint comments  Read comments [1]Complaint category Other

Mcdonald's India — abt product

 shna on Nov 29, 2018
I ordered american cheese supreme chicken burger.in advertisement picture, burger bread was normal mcdonald burger with white sesame seeds. But when i received the order, burger bread normal and small sized low quality burger bread. Prize was 115rs. Which is more than mcchicken burger (Comes with mcdonald burger with sesame seeds 100rs). When i enquired about it, executive said they provide these breads only. Those breads are for advertisement only. Please either picture in advertisement or provide actual burger as presented in picture....
Complaint comments  Read comments [2]Complaint category Food

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