Pizza Hut India Complaints & Reviews

Hi request to please provide me duplicate bill on my email id registered and the date of order is 17th august 2018 and order number is 3118160
Pune kalyani nagar to pune yerwada pizza hut delivery... Please send a duplicate bill as need it very urgent... Total bill amount... Rs 4924.50
Please need a gst bill as soon as possible.. Its really really important to have that bill for personal reasons.. And also have tried getting...

I m really pissed of right now... From past 3 days i m getting message by vm - pizza hut regarding the give ur comments i have it for once now every minute on the clock u guys are text me same messages... Right now if i have to count there are uncountable message and same... And they start coming from 11:30 am and till mid night... If this doesn’t stop i swear i m gonna sue u, i m very serious about this...

Hello,

We ordered a medium veggie lover pizza from Pizza Hut Ujjain (MP). While eating the pizza, we got a piece of plastic around 2cm x 2cm in the pizza.

The plastic piece was burnt (baked) in the pizza. It had sauces and cheese stuck to it.

Our concern is that the plastic chemicals must have come in the pizza while baking. Also, If a child would have eaten the pizza, they might have eaten the plastic piece along with the pizza.

We would like to get an answer to why was there a plastic piece in pizza. And what is Pizza Hut doing to avoid plastics in your cooking area.

Thanks,

—
Neelu Jindal
[protected]

I ordered pizza amounting to rs.842.62 on 26th aug 18 from hyderabad in m. Pizzahut.co.in from my mobile at around 5.41pm and made the payment through paytm.

I received the below message after transaction
"made a successful payment of rs.842.62 at billdeskfood1 for future reference your order id is npt[protected]" from paytm.

I checked with paytm and order npt[protected] was successful from paytm side.

But i checked with pizza hut again, they are saying they didn't received any such orders and the customer service lady was very rude. She didn't helped me at all.

My id from which i did the order is [protected]@gmail.com
Mobile registered for the above pizza hut account is [protected]

The adderss of my nearest pizza hut store is
Dno 8/2/699/2, amudi nagar, bhola nagar, road no12, banjara hills, hyderabad, telangana 500034

I checked with them also they are saying they didn't received the order.

I attached the paytm txn screen shot and the mail received from paytm
For reference.

Kindly check the issue and revert.
Thanks in advance.

Person name mr. Neeraj, manager pizzahut, alwar, rajasthan, crosspoint mall. The concerned person cheated with the wrong order against order we have placed. After that we raised our issue about wrong order bieng delivered.. He started missbehave and arguements.. And said pizza hut is not a dhaba leads to public haraasment in front of many people done by mr. Neeraj. Even though the wrong order is handovered to us.

Am from kurukshetra and i have ordered choco volcano cake no of times but am not satisfied with the service and product provided to me... When i ordered the cake last to last time it was fine... I get cakes as desert for my guests most of the times... But the last time was more worse as there was no melted chocolate inside the volcano cake and it didnt tasted good even... I did contacted the pizza hut delievery in my neighbourhood and rose a complaint about that but yesterday’s night only i ordered abt 3 cakes and each one of them was worst as the base of the cake which is brownie was so hard to eat up and also none of them had melted chocolate even... So i req uhh people to resolve this problem from ur system asap...

I ordered pizza from pizza hut at around 9:00 pm on 25/08/2018 and the expected time of delivery was 9:35 pm. The delivery guy delivered the pizza and other items at 10:00 pm.. He dropped one item in front of me though it could be considered a mistake but i paid for it online and he did not have money to pay me back... I request you to kindly consider this appeal and do justice to me. Thanks
I request half of the money back that i paid for the order.. My order had one non-veg pizza (Chicken supreme), one stuffed pocket non-veg, 2 texas garlic dip, 1 non-veg spanish tomato pasta (That turned out to be vegetarian)
My order number is 3156762. Total amount paid online was 1184.40 inr.
I am a very regular customer of yours and hope that you resolve this issue otherwise you will lose a very regular customer...
Thanks regards

Hello, this is vijay.
On 20th august i placed an order twice of 376.96/- rs. I didn't get any order number or any text message confirming my order.
Amount was debited of (376.96+376.96) rs.
I have attached both transaction numbers in this mail. Waiting for the refund.

Please do the needful, i was not a registered user when i placed this order, it was on m. Pizzahut.co.in

Please check the attachments.
Contacted customer support, they have no answer.

Order was taken, money deducted from my account, when called asked my mobile and says that there is no order against my mobile number. I asked them to cross check with my address and they refuse saying they cannt do it. I have lost ₹707.70 now

Upi reference number:
Upi reference number : rs 707.70 debited from a/c *2200 on 11-08-18 to vpa billdeskpg. [protected]@icici (Upi ref no[protected].

I made an order from the pizzahut website. Unfortunately, due to hurry, I did not log in to their website and directly placed the order by paying using my debit card. Order details are provided below,

Mode: Online
Type: Takeaway
Date:[protected]:35:56
Number +91-[protected]
Amount: INR 614.24
Bank: Axis Bank
Bank seq: 295299
Trasferred To: 130818

As per their website the order was placed and the amount was also debited. We waited for a few minutes but the order did not come to the designated store. Unfortunately, I had to make the order again. This time I made the order from their landline number.

Since the amount for the online order was already deducted I would like to have refund for that. For that, I have been constantly getting in touch with the customer care for multiple times. They don't have any evidence of that order. Their response is always the same that the amount will be credited within 4-5 working days. I am still waiting for my refund

Dear sir,

I have made online transaction for pizza.
In this case payment get deducted from my account but, i have not received any order number from pizza hut.
I have also check with shop, they also not received order as per their information.
Kindly look in to this matter and refund my amount rs. 286.12 as early as possible.

Merchant name - razorpay software pvt ltd
Merchant id - 58809
Atom transaction id[protected]
Transaction date - 20.08.18
Complaint reference no - #2147

Thanks
Regards,

Anil d. Phadtare

Date of the incident:-15/8/2018
I have done online order on website.I ordered pizza on 15 august 2018 5.45pm but didnt get it, but i got message at 9.35pm and email from pizza at 9.35pm that my order is cancelled i.e after 3+hours.(till that no communication from pizza with TAT time)
After calling customer care they said reason of technical issue for not delivering .But they accepted my payment.
They also initiated process for refund but after 5 working days still no refund.
1)No proper communication from pizza hut of cancellation.
2)No proper timeline for refund.
3)No refund yet.
4)No one for help!!!

Hello,

@pizzahutin something wrong with your online ordering service amount deducted from my @paytm wallet but online order failed.

I have placed the order on 28th july 2018 pizza hut website i paid the amount on paytm wallet amount deducted from wallet but online order failed on the website.

Please, @pizzahutin refund my amount rs. 2719.50

Paytm team saying pizza hut refund the amount but pizza hut no any response for the refund

Your transaction of rs.2719.5 to merchant billdeskfood1 under order npt[protected] was successful

Please solve my problem.

I am writing this mail to make a complaint regarding order number 3132182 bill amount rs 469. I have placed an order for pizza in your website. After a few minutes i got a call from someone from your murugeshpalya branch stating that they will not be able to deliver the pizza and he is going to cancel the order. He told me if you need to have pizza from pizza hut you need to call your nearest pizzahut branch and place the order. Is this my responsibility, can't you guys give the order internally. Moreover i will be getting a refund after 10 days for no fault of mine just because your murugeshpalya branch cant deliver it to me. To give you an idea my place is hardly 2 to 3 km from that branch.
After this conversation, i got a message from pizzahut stating that your pizza has been dispatched and when i checked the tracking link it has mentioning it has been delivered.
So next i made a call to your customer care number, please note that i am still hungry and after placing the order it's almost 30 mins. The customer care guys told me he need to check with the murugeshpalya branch, he put me on hold for almost 10 mins and the call got disconnected. Not sure if he had disconnected or the call got dropped. I called them again had to explain the same thing to another guy and he told me the order has been dispatched, then i again insisted him to check again, the he told me that your order is cancelled.

I want to bring this to your notice that your overall customer service is really really pathetic. I will never ever tell anyone to order pizza from pizza hut because i feel your entire pizza ordering process is flawed. Your customer service guys have no clue regarding the order.

I am not sure if i will get refund or not as in tracking it is showing its been delivered.

I am expecting a call from someone from your company with respect to this at the earliest.

Regards
Sowmya m nair
[protected]

Hello, this is ankita i've ordered pizza via online at pizza hut mobile app and pizza arrived around 2 hours late with a cash on delivery mode of payment where as payment was made successfully for an online order. After speaking to manager of the outlet got an apology with a tat for refund. We're left here with twice pay and with a burnt pizza. Plus had to wait for 2 hours to get it as is was suppose to deliver by 12 50 and i got it by 2 pm.
Need anything please revert me on ankita. [protected]@gmail.com

I placed an online order of amount Rs. 933. But the store did not accepted the order and the amount was deducted from the account. I placed another order, hoping that the first amount will be refunded. Inspite of making multiple customer care calls, i have not received my money back. Every time i here same story from their employees. Why it is so difficult to return their customers money. Is this the way they are earning money. It was the first time i placed order from Pizza Hut beacause Domino's is always better than them in terms of food, taste, quality, service and customer satisfaction. But these people are least bother. I want my money back. This is the last time i am writing to them. Next time i have to take a strict action.

Pizza hut, neelkanth star dhaba, karnal, haryana branch.

They have served us mayonnaise instead of cheese in pizza. When we asked them the reason they said this is the standard.

I have ordered pizza from pizza hut before also but never disappointed like this. Total wastage of my money. Dominos is better than this at least they served their customers better....

I placed an order 10/08/2018 with bill amount633.16. I received a message from bank that money was deducted but i didnt receive confirmation from pizzaut. This is not the first time that has happened to me. Earlier also i ordered for pizza n paid online, sorry to say i didnt receive my money back even after complaing to the pizza hut customer care. When wasting my time n money on calling upon the pizzahut people they have directed me to the store who doesn't even have any info on my order, very badly handled the request.
Now iam totally disappointed n would never order pizzas from pizza hut anytime.

This is regarding below transaction from my hdfc account.
I have tried to place order on 5th Aug 2018.Order was not placed bocz I did not received any message on my phone but amount got deducted from my hdfc account.I called customer care of pizzahut they told no order was placed from my phone number.

mob no used for order was [protected].

05 Aug 2018 NHDF[protected]-BilldkYumRestaurants [protected] 05 Aug 2018 692.24

I had placed on online order on 8th july[protected] and made full payment pizza hut nirmal lifestyle mulund west, after confirming order, they informed oven is not working you will get your refund in next five days. Now one month is over i have not received the refund and have been repeatedly following up with them. I have also placed the complaint in the feedback, but no replies.