Pizza Hut India Complaints & Reviews

I placed the order on 3rd november 2017 at 9:45 pm and delivery time was 10:16 pm. I was tracking those order since 10:05 pm to till 10:48 pm with the pizza hut executive over the phone call. I called six times within this time frame and i had conversations with few more executive some of are mr anup sinha (Sr executive), paban kumar, sujit kumar, amit, and so on.
I was pretty sure that i will get the delivery at least half an hour later from the actual delivery time as per the pizza hut executive conversation is concerned, because every time executive was told to me that your delivery is on the way so you will get it soon. I was waiting for such a long time till the late night and finally at 10:40 pm i was confirmed by pizza hut executive mr anup sinha that your order has been cancelled by store.in between there was no such intimation/ confirmation by none of the executive or from the pizza hut even till today also there is no such confirmation that my order has cancelled.
(I talked in this number every time with different different executive pizza hut number - [protected])

After disconnected the phone call with mr. Anup sinha, there was call from shyambazar store. While i received the call from (Shyambazar store -[protected]) this number, there was pretty astonished by me that person those who are talking to me is not able to share his name to me. I asked him many times please tell me your name but he was intentionally didn’t share his name and other detail as well.
One of the most funniest thing is that while i was talking to shyambazar store person he was conveying this message s (Message was : sir, we have received the information from zomato that your order has been cancelled, so we are not able to deliver your pizza at around 11:18 pm. Again i asked him that is this number ([protected]) is belongs to zomato, he said yes. The person also told me that this service is not covering the service in your area, i said there were few more order had been delivered before, if you check you can be able to see, why not this time. He said now the things have been changed. There was much ambiguity from that person)
(I have the entire phone call recording, i can be able to share those without any hesitation, and this conversation i am also attaching here kindly listen this)
I already paid the money while i placed the order through online, as per the executive conversation is concerned that today within 11 o clock morning i will get the call from the pizza hut to refund my money confirmation, but unfortunately i didn’t received any call from them till now.
So my question is to you if the order was cancelled then why there was not such any intimation by mail or sms? Why the executive was confirming in the late night where there was not any food in the outside of my home as well??
Can i expect any such explanation regarding your pathetic service???

On 27th oct i'd ordered 2 medium pan pizzas at 7:30pm. As company policy it didn't arrived at my home at 8 but at 8:35. I asked them for free of cost as policy they denied and promised for complimentary pizza, next when i ordered telling the previous problem they sent a complimentary pizza but 45 min late again. Again i asked for the policy of discount of 300 and to pay rest amount, the manager naming akash of store sector 10 a behaved too rudely saying ma'am you do whatever you want to do i don't care and return our pizzas back. Pizza hut is degrading it's services and simultaneously increasing number of dissatisfied customers. Worst experience ever. Please take possible action against the case. My order number was 23217g010907.

I had visited pizza hut today. I ordered 10 magic pan pizza. But the quality of the pizza was very bad. There were no cheese on the pizza. I m a regular customer of pizza hut. I never expected this from pizza hut. I also took some photos of pizza. The quality of the pizza was worst and also staff service was very very bad. I m sharing you the address of pizza hut which is situated in ahmedabad. S &n 3, 4 shailly complex surdhara circle thaltej ahmedabad - 380054. Please do some strict action.

I had visited pizza hut, ambience, Gurgaon on Wednesday 1st November at around 2:20 pm. There were no such rush in restaurant due to weekday so I had waited for the guy to take my order, however strangely no come for 20 minutes and when I call them to take my order everyone is asking for 2 minutes to come. I had decided to walk away with the complaint as I was waiting for 30 minutes, however the manager was very rude and disrespectful, he had stated that you have to wait as we don't have only 1 thing to do, he was defending his waiter and trying to prove that I need some patience while going to any restaurant. seriously I was very fed up with the services of pizza Hut and decided not to go any of their stores any more. Pizza Hut guys should check their CCTV cameras recording to check their services.

I have visited pizza hut dine-in at bangalore mantri mall on 8th oct, 2017. I have purchased a coupon worth 500. Had my order and at the time of billing they've redeemed my coupon but they said they're unable to process that coupon and another payment from me. I have informed to management. But there's no response to me. I have all proofs which were required. Please find the attachments.

I would rather rate pizza hut management as careless and in negative... I had unfortunately visited this place today.. N guys nobody turns up to your table to note your order.. U have to look for staff around.. N they look and yet don't turn up to your table.. I then noticed the waiter had very rudely just placed the items v ordered without having the etiquette to serve it.. This was later complained by me to their manager there who turned a deaf year.. Guys dont visit this branch of. Pizza hut because of the mismanaged staff and service.. Shame on you pizza hut... Strict action should be taken against your branch at inorbit. Vashi.. Would never recommend anybody... Never. I feel the staff there should be taught basics or should be revamped

Yesterday 28th of october 2017 night me and my friend went to pizzhut in nerul, navi mumbai store. When we visited store it was totally unclean and unhygienic. Tissue papers, pieces of chips and other food pieces was also lying on the floor. Even floor was not clean and because of that mosquito and flies could be found on the store. Tables were also not clean once customer had completed the food. When we asked about cleanness issue on order counter he said to talk to manager and manager was not bothered to listen the complaint and not even came out. It seems they have not taken it seriously. We alzo asked them pizzahut itself is a brand and due to it people come to u to get hygiene food, ur staff must to visit other department store of pizz hut and learn the cleanness. Adding photos captured during visit.

On 28/10/17, we dined at pizza hut restaurant at v3s mall, distt centre, laxmi nagar, delhi-110092 and paid the bill by bank debit card. When we received the sms from the bank, it was rs. 100/- more than the actual bill we were shown. The cashier at the counter kept the bill purposefully without handing over to us. This is not the first time this particular branch of your outlet is cheating us. Even whenever we made cash payments, they used to return the change less than the actual amount, which ranged from rs. 500, rs. 60, rs. 50, rs. 40, rs. 20 like that. Such conduct from certain staff of your restaurants tarnish the image of your restaurant. We hope you will take proper action on this.

Hi,
Gst of 18% has been charged please refund the amount asap. As the tax should be 5% as per the last post. Else, with this gst no. I have to reach out to the concerned authorities. Normally for non access it is 12 % and for ac restaurants it is 18%. Recent change in gst changes by government has lowered it down to 12% though. But still no action has been taken up by the food chains on this.
The charged should be less, please take immediate action on the same. It is not only about me but everyone who is unknown to this and kept on paying without much knowing about it.

Thanks,
Soumya

Now hear this guys! Another blunder by pizza hut delivery!

In response to my earlier complaint, i received a phone call from pizza hut, jayanagar (Bangalore). The person apologised and said as a compliment they will deliver a pizza this evening at my residence. I was told that once the order is ready, i will be informed on the phone.

To my astonishment, i neither received a phone call nor the pizza! Hahahaaa! Ridiculous professionalism these guys have!

I order a pizza online at pizza hut on 16sep17 and selected my address from the automated pull down menu. The order was diverted to a wrong location and was immediately cancelled. However, i was advised the money would be credited back within 21 days. Today is 27oct17 (More than a 1.5 months) and my money is still not credited to my card. Their customer service is least helpful and uninformed. Nobody knows what's happening except offering apologies. I need my money back immediately.

Order placed online and amount is debited but order not confirmed on 23rd march 2017 and the same amount is not refunded back till now.

We are following up from long time with so-many people from pizza hut and none of them had helped me with this query.

I have received auto generated mail from pizza hut on order not confirmed. From hdfc bank end they are confirming that amount is debited to pizza hut.

Attaching snapshot of the mail received on order not confirmed and reorder placed on the same time.

Contace me on below details :

Email id : [protected]@gmail.com

First reason the table was not cleaned and even after we st workers did not clean. From ac the water was dropping the entire time. The sauce bottle was not closed and it was totally outside looked unhygenic. The worker who attended was like urging us i have to go home pls say fast and it was very bad. We ordered choco volcano and they gave us a truffle saying that it was not there pnly tgis we had. So many flies are revolving round inside. Totaly we had a disappointing experience there.

Locaation: 4, lal bahadur sastri street, busy street, puducherry, 605004

Very # experience i had today with kalayani nagar pizza hut pune. Very terrible service. Dominoz is outstanding service more than you and they are always awesome. I never ever order anything from you. Your delivery agent called me and asking to come pheniox market and my location is 100 m away from there. I told him to come at least the inorbit mall which is 50 m away from the location. He come on bike and still standing there don't even move. I go by walk at night to get the order and he doesn't provide me any cover to carry, i request him to give the cover to carry the order. His supervisor also mad, please take the necessary action against them. You guys are losing customer because of this terrible service. His supervisor also told me cancel the orders, what rubbish. [protected] this is delivery agent number.

Before 20 days i hv a oder an a pizzza
Cost - 281
So its nt delivered by me nd i alrady pay this cost
So pizza delivery boy told me that after 11 working days your money is refunded so even till that day money is nt refunded

Oder no-9181698
Oder date - 5th oct 2017
Payment mode - debit card
Store adress-lower ground floor ascendas park square mall, white field main road, bengaluru
Store no +[protected]

On diwali night i ordered a meal from pizza hut and decided to pay with paytm after the payment the order gets cancelled.. I don't know why... But 400rs payment was made to pizza hut.. After that i received an email regarding that my order got cancelled so i should try another method like cash on delivery and in email there was written that i will receive my money surely 2-3 days... But i haven't received it yet.. Very bad service.. And money doesn't grow on trees...

I bought medium pan pizza on 21/10/17 at 6:32pm from pizzahut, which is located on civil lines delhi rohtak road, rohtak, haryana.
So problem is they are advertising that any medium size pizza take away is 50% off. But when i asked them than they said the deal is finished two days ago. So i re-checked the advertising and notice two things
1. Advertising doesn't have any expeired date, so no one know when ot should finish
2. If the deal was finished two days ago than how come still they are advertising 50% offdeal.

Than i went back in an confirmed with manager and team member (Amit and parveen) about the deal than tbey said we are just doing what my manager told us to do.
That just rip off. It is so disappointing that how they are cheating with their customers everyday. I am hopping to hear from you guys something positive about it. Feel free to call me any time on [protected].

Pizza was not at all hot and delivery was bit late i didn't notice that and i tried to contact customer care but there is no response from there also totally am not satisfied with pizza hut pizza quality and the delivery its waste of money package is also not properly done and pizza is not be properly

Order number 14817g008878
Date and timing 19/10/2017 22:51

With reference to order 9233677, i was assured after calling to +[protected], that my order would be cancelled and money returned to my account. The booking site showed a pick up center at forum mall whitefield while the order went to forum mall koramangala miles away from whitefield.
When i called to +[protected], they admitted the confusion and assured of cancelling the order and refunding the amount but not refunded till date.

Pizza hut, my money got deducted twice on 18th oct 2017 but order did not happen, total amount deducted is 846 rupee. How i will get them back?? I am not finding any customer care number also. Please process my refund. Contact number 3988 3988 is also not reachable from vodafone number. I just got a mail from pizza hut informing failing of order and unfortunately i can't reply to mail, please let me know how to contact you and how and when i will get my refund back??