Pizza Hut India Complaints & Reviews

I did an online ordering on november 2nd for 824 rupees. The money was debited from my account however the order didn’t go through. I’ve been asking for a refund since then..
I’ve called the pizza hut customer support for more than 5 times and each time i called, i get response “our concerned team will call you in 5 minutes” which has never happened.
This is the worst experience i’ve ever had..
I’ve also been told that this has been escalated to customer support manager but no action has been take yet..
I believe either you don’t have a manager or he is been sleeping..
All i’m asking is for my hard earned money as i’m not running any charity business...
I need to know what is the status of the refund and when will i get my money back???

I placed order through website in my mobile. I made a payment of ₹404.28 (Paid through upi, using phonepay) amount got deducted but haven't received any order confirmation message. On further calling customer support they told your order hasn't placed refund will be done within 11 working days. I seriously felt bad about this. I don't know why don't fix bugs in sites when some customer already raised issues. Such bad experience ever

Hi,

I order pizza online 8th nov, at that time payment page after submit card details transaction failed due to some network issue. But receipt id generated-[protected] and 560.50 got debited to my account after few dates i received the 475.00 rupees to my account and rest amount pizza hut didn't given. I called so many times customer care but they didn't respond.
I order online with this number [protected].

Hi
I ordered two pizzas under the order number[protected].
I stay in mumbai and somehow the order got placed in noida outlet. I tried to transfer the order to powai outlet but there was no response from the outlet.

After the cancellation i was sure of refund in 5-7 working days, but i haven't received it yet.

Can you please look into the matter

I ordered pizza online on 7th sept, it was not delivered saying the order is gone to wrong stored after 45min of order time. I requested for refund, it was told money would get transferred within 48 hours.

It has been more than two months neither money got refunded nor i got a response to my many follow-up phone call compliant and online complaints. I never expected such kind of fraud and unprofessionalism from the pizzahut side. Looks like i have to go to consumer court for this case.

I ordered pizza on 29 oct'17, made the payment via paytm and cancelled that within 5 mins. (And then ordered another pizza for cod).
When called the pizaahut, they said, i'll get the refund in 5-10 working days — i waited for that but didn't get the refund. And again called number of times after that — every time i call, i have to tell the whole story again as they don't even make history of the calls they get.
Then i finally someone said from customer care, it will be done by the store manager, customer care can't do anything for this.
Then i started the same process by calling store manager — he said it will be done in 7 days and its been 7 days nothing has been done.
Now store manager says, he can't do anything — accounts team will do and i don't have any contact info to contact accounts team.
My order number that got canceled is 9336615. Seriously — this is the service that pizza hut give to the customers —

I placed an order on 19th Nov and made payment thru Paytm, the order was not completed but payment deducted from my Paytm account. I contacted Paytm helpline for refund but they replied that payment was completed, attached is the screen shot with txn id. No response from pizza hut regarding refund. Also no helpline number or email id to contact them.

I had ordered some pizza on 5/11/2017 at approx. 8:40 pm, paid amount online from citi credit card, amount deduced but confirmation not received so i again order same pizza amount deduced and confirmation received but i received confirmation for first order after 10 min. Of order, so i had called to customer care multiple times to cancel one order but all the line was busy.in next 30 min. Delivery boy has come with 2 pizza so i told all this scenario, i had a discussion with pizza hut executive and the final discussion was just leave one pizza and we will return your money within 7 working days. I had 2 more discussion with pizza hut customer care but not received the money. Plz help.

I had ordered for pizza on 1st november. The money has been deducted from my debit card and the order did not go through. (634). Called up pizza but no proper answer. I want my refund back. I had called up icici customer care and given a complaint. (Sr[protected]. I want my refund back. Please help me in getting the refund back
2 01/11/2017 01/11/2017 vin/pizzahut /[protected]/0 634.22,
Find the screen shot of the payment.
[protected]

Dear sir/Madam
This is to bring to your kind notice that I ordered a pizza online from pizza Hut outlet and it was successfully confirmed then someone from the outlet called me and said, "we don't deliver at ur location". Why have you accepted my order when you can't deliver it to me. I had guests at my place and your such a reply made me feel so embarrassed in front of my guests. I will never order from pizza Hut now.

I placed an order on feb 26th 2017 for a sum of rs 780/-. The payment went through but the order did not get placed. When i had written about the same to mobikwik merchant for refund (Since the payment was via mobikwik wallet), they said that the pizza hut india had informed them saying that the order was placed. However, when i had called pizza hut india customer care number, they said that no order was placed on feb 26th 2017.

Now, mobikwik is asking for a written confirmation, but pizza hut india is saying that they can not provide any confirmation in writing.

I had placed an order at pizzahut website for delivery at btm 2nd stage bangalore on[protected] and had done payment via mobikwik (Transaction id jmbk[protected]) amount rs 811 from mob no. [protected]. The order hasn't been delivered and didn't refunded till date even after several queries. First they told money will be refunded automatically after 11 working days. When contacted after 11 days they gave the reason it will come after 21 days. Its been more than 40 days now there is no word from them whenever we call them the representative tells they will call back soon but that never happens. The feedback number is 72166. Kindly help me in getting my refund back.

Pizza outlet at bkc mumbai is in shabby dirty pathetic shameful conditions plates are not cleared from tables garbage is just thrown in a room behind the cash counter staff is shabby the outlet requires a makeover the outlet is filled with mosquito and flies

Prasad sarang
[protected]
Invoice no. Ti11111278
Staff name. Kishor
Date. 18.11.2017
Time. 7.43 pm

Date - 17/11/17

Location - pizza hut, shivalik arcade, panchvati, c g road, ahmedabad, gujarat

All the things i am mentioning here are about the pizza hut franchise mentioned above.

1) the pizza hut dine-in is not identified on the website or on the national call centre, please either acknowledge the same or confirm whether it is a legit store or not.

2) since the inception of the store it has had service issues - like lack of staff attending customers, making customers wait for 10-15 minutes just to pay their bill, elongated waiting periods for food getting delivered, there were occasions when there was no one person held accountable for such poor service. Despite these issues, so far my experience is concerned, i have never had a bad quality pizza or any other food item for that sake, which is why i never complained.

3) but, today in addition to all service issues i also faced issues with the food on my table.
From the beginning of my today's visit — the staff wasn't aware that i had entered the restaurant and i had to hunt them down so that they could show me where i and other two people with me could sit! They were also not aware that i was not given a menu card and came to take my order before even doing so. Unlike earlier times when we were served water in a clear tall glass, today we were served water in a pepsi cup, while pepsi was served in a clear glass (Surely not a promotional thing!) after we tasted our pan pizzas, we realised that one of them was somewhat raw and the crust of the other one was really lose and soggy. The person on duty said that there was some issue with the oven (That it was not hot enough today) which was causing such soggy crusts, he also added that it was not just us that has received such pizzas everyone in the restaurant right now is eating the same soggy crust pizza as you! We managed to cancel one of our orders, but the other pizza was completely inedible. And not only pizza, the garden salad was not fresh, the lettuce was wilting, the bread pieces not crunchy, there were no cherry tomatoes in it!

My major concern is that when the staff was already aware about the issue, they should have, with utmost ethicalness, informed us and the rest of the customers. For a chain like yours the concern should be consumer satisfaction rather than greediness for money. And also, when the major dish you are serving is pizza how can you justify yourself by saying that oven is not working, when it is the only medium for cooking.

I shall say that ahmedabad has enough pizza café but pizza hut has always topped the list but this problem has remained persistent, either do the needful or close the restaurant. Also, i'd like a refund for the filthy pizza that i ate because of a fault on your part.

I had ordered pizza at 7.20 pm but i got the pizza at 9.30pm n the deliver y guy was from zomato n his name was vijay kumar. We had ordered 4 pan pizza but we got only 3 (Corn one was not there) that too cold and without chilli flakes n tissue paper. Wen i asked him for his manager's number he just ran away from there.. Disgusting experience.. Waste of money n time. Please remove 20 min guarantee plan.
Please revert back to me

I have ordered pizza for home delivery on 11th november 2017 (9:07 pm) for the address k-12 jupiter enclave sector 104, noida (201301) & after 4 follow ups pizza got delivered at 10:25 pm & that was same as garbage for me i have also complained to delivery boy but he was not giving any response on that he have collected money & he left from there. This kind of service i never expected from pizza hut, it was really waste of time & money (As bill was of 811/- inr) for me.

I placed an order on[protected] wednesday at 0854 pm through online. As i stay at ina the nearest store was ansal plazza (Which it took automatically), order no at 0904 got a message "your pizza is on the way, n get ready to drool!!". Later at 0926 the store manager (Mob no: [protected]) called n told me that we dont deliver pizza in your area.
Thereafter i called on pizza hut complaint number[protected] at 0933. But nobody was available that time on office.
At least the same thing was told us just after the placement of order. Why did they take 30minutes to decide whether they should deliver pizza in this area or not..

I had placed an order from the mobile no. [protected] on pizza hut mobile app. Though the payment went through (On my citibank credit card), the order transaction failed and pizza was not delivered. But, pizza hut has not refunded the amount paid for that failed transaction. I have made multiple calls to pizza hut customer care to get the refund, but i haven't received any satisfactory response.

The customer care is refusing the refund the money sighting technical reasons such as bill desk reference number should be provided - its not available etc. I did contact the bank and they provided the bank transaction reference and they don't store the bill desk reference number. So, i am now in a helpless situation where the vendor is not providing the refund even after the bank transaction number was made available to them.

I have also got a confirmation from the bank that pizza hut has claimed the amount for the failed order 2 days after the transaction. Pizza hut customer care also hasn't provided me an practical approach to get the bill desk reference number. I find this a clear case of cheating.

I have been following up with pizza hut for 3 months and even after 6 months from the day of transaction, the amount hasn't been refunded.

Please find the details below.
- order placed from [protected] (Pizza hut app)
- order date: may 10, 2017
- amount: rs. 709/-
- bank transaction no. [protected]

10/05 [protected] yum restaurant india p mumbai 709.00

I have orderedपि ppizza online and got the order details & confirmation on my registered email ID.
Clearly mentioned in that mail that delivery with in 30 minutes after that free delivery.
Then also I spoke to Mr punit & Mr Prashant at pizza hut call center for late delivery and they have allowed me to get ₹ 300 on my order to accept the delivery boy.
But Mr Alpesh, the store manager has denied to allow the free delivery and₹ 300 discount as per confirmation by pizza hut call center.
This is very bad on no any options to serve to our guests on this time and I have paid and by force I have to accept the order from Pizza Hut.
I have order confirmation email and call records of Pizza hut call center and pizza Hut Stores number.

Please this is not fair to on confirmation and commitment by this multinational company in our India.
Because of there is no unity and association for single consumers.

This is my humble request to take care on my complaint.

I ordered a pizza through customer care number and got a message from the centre that the pizza order is accepted and will be delivered shortly but when it didn't arrive on time i called the number and they said they aren't able to deliver. It was so embarrassing in front of guest. Kindly take necessary action why they book the order if they are not able to deliver