Pizza Hut India Complaints & Reviews

I have orderedपि ppizza online and got the order details & confirmation on my registered email ID.
Clearly mentioned in that mail that delivery with in 30 minutes after that free delivery.
Then also I spoke to Mr punit & Mr Prashant at pizza hut call center for late delivery and they have allowed me to get ₹ 300 on my order to accept the delivery boy.
But Mr Alpesh, the store manager has denied to allow the free delivery and₹ 300 discount as per confirmation by pizza hut call center.
This is very bad on no any options to serve to our guests on this time and I have paid and by force I have to accept the order from Pizza Hut.
I have order confirmation email and call records of Pizza hut call center and pizza Hut Stores number.

Please this is not fair to on confirmation and commitment by this multinational company in our India.
Because of there is no unity and association for single consumers.

This is my humble request to take care on my complaint.

I ordered a pizza through customer care number and got a message from the centre that the pizza order is accepted and will be delivered shortly but when it didn't arrive on time i called the number and they said they aren't able to deliver. It was so embarrassing in front of guest. Kindly take necessary action why they book the order if they are not able to deliver

Ordered meals for 2 through reg no [protected], delivered wrong one with delay of 30 minutes, customer contact center is not responding properly,

Initially i used foodpanda for ordering, i ordered overloaded chicken pizza which cost is 399 without gst but i got delivered normal veg pizza with delay of half an hour.

Both foodpanda and pizza hut both not responding properly

I request you to resolve my problem asap.

Ordered a full price pizza at 9:20 pm on a friday. Website offered a coupon code on order asking me to change my order to cheese maxx since my current order didn't qualify for the coupon. Since i was clearly not interested in ordering the cheese maxx, i decided to go ahead with my regular order (1 pizza medium size and 1 calzone pocket) which cost me rs. 720.

As i'm writing this complaint at 10:20, the pizza still hasn't come. When i called the call centre, the "genius" there had the audacity to tell me that since they're applying 50% off on other orders today, i won't be getting any sort of refund and will have to pay full price. He's trying to explain to a lawyer what the terms and conditions mean, when i clearly had them open in front of me. Made 5 different phone calls and every time i was left hanging on the phone saying they will patch me to the malviya nagar store. I even have the recording of the delivery boy's signature and the recording of my conversation with the "genius" trying to scam people on behalf of this morally bankrupt establishment.
Never ordering from this [censored]shack again.

Mail id : [protected]@gmail.com
Number : [protected]

Iam shahabas e n from kerala cochin. We opted for unlimited pizza offer. Their was no conditions in unlimited offer but while we were having our food they said in this offer everything is limited upto a certain number. My feelings got hurt. If you respect your customers reply me in the mail as soon as possible.

Hi,

I have ordered pizza on 3rd sep from pizza hut online service. My money got deducted but order was not confirmed. But till date i haven't got my money back, the amount is rs 708. I tried calling many times and send message on whats app regarding this issue but they are not doing anything. Please solve my problem and take a strict action on them.

I have been waiting since date 3rd sep 2017.
Cheque/ref no. Jf[protected]

Amount-708.00/-

I want my money back

Please look into the issue why its taking too much time to get money back.

Thanks
Anjali dixit

I bought a chocolate volcano from pizza hut in patia, bhubaneswar. Invoice number - 21517g014492 and order number - 21517g014919. The item was not at all a volcano cake. It was a plain chocolate cake which was heated. When i asked the manager, he told me that the only difference between a chocolate volcano and a truffle cake is that they heat up the volcano. This is cheating your customers.

Hi all,
I ordered pizza online today under order reference 9388460, order was placed at 8:45pm and i received automated email confirmation about delivery at 9:25pm.9:07pm i received a message that pizza was on the way. But i didn't receive my delivery until 9:30pm.
I dialled up centralized team starting 9:30pm thrice and every time i was told that i will receive my order in 5 minutes. Finally i received my order at 10:05pm. Spoke with store in charge who was apologetic but also said my area was beyond their limits, but the delivery boy confirmed that he delivers regularly in my area.
I am very disappointed with the effort both by the franchise and centralized team and have decided not to order for pizza hut going forward, as this was 3rd such experience.
Just to note i had ordered from pizza hut, despite having domino's store within 100 meters from my residence.

Sameer
[protected]

We have ordered a chesse maxx tandoori paneer medium pizza from alpha mall ahmedabad pizza hut for a take away parcel and paid the amount for the same but when we reached home and saw it was a basic medium pizza and not upgraded to cheese maxx in spite of paying the money for chesse maxx this is a something which is not accepted please look into the same

I placed the order on 3rd november 2017 at 9:45 pm and delivery time was 10:16 pm. I was tracking those order since 10:05 pm to till 10:48 pm with the pizza hut executive over the phone call. I called six times within this time frame and i had conversations with few more executive some of are mr anup sinha (Sr executive), paban kumar, sujit kumar, amit, and so on.
I was pretty sure that i will get the delivery at least half an hour later from the actual delivery time as per the pizza hut executive conversation is concerned, because every time executive was told to me that your delivery is on the way so you will get it soon. I was waiting for such a long time till the late night and finally at 10:40 pm i was confirmed by pizza hut executive mr anup sinha that your order has been cancelled by store.in between there was no such intimation/ confirmation by none of the executive or from the pizza hut even till today also there is no such confirmation that my order has cancelled.
(I talked in this number every time with different different executive pizza hut number - [protected])

After disconnected the phone call with mr. Anup sinha, there was call from shyambazar store. While i received the call from (Shyambazar store -[protected]) this number, there was pretty astonished by me that person those who are talking to me is not able to share his name to me. I asked him many times please tell me your name but he was intentionally didn’t share his name and other detail as well.
One of the most funniest thing is that while i was talking to shyambazar store person he was conveying this message s (Message was : sir, we have received the information from zomato that your order has been cancelled, so we are not able to deliver your pizza at around 11:18 pm. Again i asked him that is this number ([protected]) is belongs to zomato, he said yes. The person also told me that this service is not covering the service in your area, i said there were few more order had been delivered before, if you check you can be able to see, why not this time. He said now the things have been changed. There was much ambiguity from that person)
(I have the entire phone call recording, i can be able to share those without any hesitation, and this conversation i am also attaching here kindly listen this)
I already paid the money while i placed the order through online, as per the executive conversation is concerned that today within 11 o clock morning i will get the call from the pizza hut to refund my money confirmation, but unfortunately i didn’t received any call from them till now.
So my question is to you if the order was cancelled then why there was not such any intimation by mail or sms? Why the executive was confirming in the late night where there was not any food in the outside of my home as well??
Can i expect any such explanation regarding your pathetic service???

On 27th oct i'd ordered 2 medium pan pizzas at 7:30pm. As company policy it didn't arrived at my home at 8 but at 8:35. I asked them for free of cost as policy they denied and promised for complimentary pizza, next when i ordered telling the previous problem they sent a complimentary pizza but 45 min late again. Again i asked for the policy of discount of 300 and to pay rest amount, the manager naming akash of store sector 10 a behaved too rudely saying ma'am you do whatever you want to do i don't care and return our pizzas back. Pizza hut is degrading it's services and simultaneously increasing number of dissatisfied customers. Worst experience ever. Please take possible action against the case. My order number was 23217g010907.

I had visited pizza hut today. I ordered 10 magic pan pizza. But the quality of the pizza was very bad. There were no cheese on the pizza. I m a regular customer of pizza hut. I never expected this from pizza hut. I also took some photos of pizza. The quality of the pizza was worst and also staff service was very very bad. I m sharing you the address of pizza hut which is situated in ahmedabad. S &n 3, 4 shailly complex surdhara circle thaltej ahmedabad - 380054. Please do some strict action.

I had visited pizza hut, ambience, Gurgaon on Wednesday 1st November at around 2:20 pm. There were no such rush in restaurant due to weekday so I had waited for the guy to take my order, however strangely no come for 20 minutes and when I call them to take my order everyone is asking for 2 minutes to come. I had decided to walk away with the complaint as I was waiting for 30 minutes, however the manager was very rude and disrespectful, he had stated that you have to wait as we don't have only 1 thing to do, he was defending his waiter and trying to prove that I need some patience while going to any restaurant. seriously I was very fed up with the services of pizza Hut and decided not to go any of their stores any more. Pizza Hut guys should check their CCTV cameras recording to check their services.

I have visited pizza hut dine-in at bangalore mantri mall on 8th oct, 2017. I have purchased a coupon worth 500. Had my order and at the time of billing they've redeemed my coupon but they said they're unable to process that coupon and another payment from me. I have informed to management. But there's no response to me. I have all proofs which were required. Please find the attachments.

I would rather rate pizza hut management as careless and in negative... I had unfortunately visited this place today.. N guys nobody turns up to your table to note your order.. U have to look for staff around.. N they look and yet don't turn up to your table.. I then noticed the waiter had very rudely just placed the items v ordered without having the etiquette to serve it.. This was later complained by me to their manager there who turned a deaf year.. Guys dont visit this branch of. Pizza hut because of the mismanaged staff and service.. Shame on you pizza hut... Strict action should be taken against your branch at inorbit. Vashi.. Would never recommend anybody... Never. I feel the staff there should be taught basics or should be revamped

Yesterday 28th of october 2017 night me and my friend went to pizzhut in nerul, navi mumbai store. When we visited store it was totally unclean and unhygienic. Tissue papers, pieces of chips and other food pieces was also lying on the floor. Even floor was not clean and because of that mosquito and flies could be found on the store. Tables were also not clean once customer had completed the food. When we asked about cleanness issue on order counter he said to talk to manager and manager was not bothered to listen the complaint and not even came out. It seems they have not taken it seriously. We alzo asked them pizzahut itself is a brand and due to it people come to u to get hygiene food, ur staff must to visit other department store of pizz hut and learn the cleanness. Adding photos captured during visit.

On 28/10/17, we dined at pizza hut restaurant at v3s mall, distt centre, laxmi nagar, delhi-110092 and paid the bill by bank debit card. When we received the sms from the bank, it was rs. 100/- more than the actual bill we were shown. The cashier at the counter kept the bill purposefully without handing over to us. This is not the first time this particular branch of your outlet is cheating us. Even whenever we made cash payments, they used to return the change less than the actual amount, which ranged from rs. 500, rs. 60, rs. 50, rs. 40, rs. 20 like that. Such conduct from certain staff of your restaurants tarnish the image of your restaurant. We hope you will take proper action on this.

Hi,
Gst of 18% has been charged please refund the amount asap. As the tax should be 5% as per the last post. Else, with this gst no. I have to reach out to the concerned authorities. Normally for non access it is 12 % and for ac restaurants it is 18%. Recent change in gst changes by government has lowered it down to 12% though. But still no action has been taken up by the food chains on this.
The charged should be less, please take immediate action on the same. It is not only about me but everyone who is unknown to this and kept on paying without much knowing about it.

Thanks,
Soumya

Now hear this guys! Another blunder by pizza hut delivery!

In response to my earlier complaint, i received a phone call from pizza hut, jayanagar (Bangalore). The person apologised and said as a compliment they will deliver a pizza this evening at my residence. I was told that once the order is ready, i will be informed on the phone.

To my astonishment, i neither received a phone call nor the pizza! Hahahaaa! Ridiculous professionalism these guys have!

I order a pizza online at pizza hut on 16sep17 and selected my address from the automated pull down menu. The order was diverted to a wrong location and was immediately cancelled. However, i was advised the money would be credited back within 21 days. Today is 27oct17 (More than a 1.5 months) and my money is still not credited to my card. Their customer service is least helpful and uninformed. Nobody knows what's happening except offering apologies. I need my money back immediately.