Pizza Hut India Complaints & Reviews

I have ordered for a pizza on 24/6/2017 my order no is 8540338 and I had paid the money through the credit card . but I got call from pizza hut that the order has been routed to some other pizza hut location in Bangalore itself, though i order it through pizza hut app, the person told that he has cancelled the order and he has initiated for refund as its far away from my place . no even after 13 days i have not got the refund. kindly help.

Store manger - Atif
Phone number : [protected]

4th Flr, Soul Space Arena Mall, Dodda Nakkundi, Marathahalli, Bengaluru, Karnataka

Hii, I yesterday had a very bad experience with pizza hut Surat . Firstly they did not deliver to the house even after committing delivery in less 30mins we waited for like 1 hr 30 min, also when we went to take the order it was all cold, so not consumable. Very disappointing the food and the behaviour of the delivery guys. It was a complete waste of time and money.

Hiii

I am ordering pizza at their store sector 38 chandigarh but they are not updating their menu list. They are charging thier bill and taking tax on it SGST 9%& CGST 9%.
But according to our new tax system we have to pay the final amount directly... As the same tax is included in the price list.

As this is a big brand so this kind of service is not expected from you...

Regards
Gurnam singh

Yesterday i visited sector 15 pizza hut where i ordered two 299 rs 4 pan pizza packs and two appy and one Pepsi. The girl manager asked me to give rs 950 i gave it even though the total was 850. She didn't gave me bill i thoght she would give it in the end. When i asked her in the end she denied by saying she lost it somewhere. I asked to show me duplicate copy she said shw would mail me but still i haven't received the one and i don't know for what she charged me rs 100 extra as now after GST their should not be any service tax. It was pathetic and disgusting service from pizza hut. I will never visit pizza hut in my life. I would prefer domino's over it. Thanks.

I am Sai Prasad, my mobile no [protected], order was placed on 30th April, money got deducted order was cancelled by pizzahit due to may be some technical issues nut neither I received the pizza nor i received the refund amount till now, ... I called near by store many times, but couldn't receive response till now and contacted the people in Pizza hut by directly going to the store and provided by bank statement as the proof but no one is properly responding and no one helped me to get my refund... so I wanted file complaint on this issue, please look into this Matter asap..

I have ordered for 3 items out of one item shown in menu was priced at 45 ruppes but in bill it was charged at Rs 49.When I asked manager about the same he replied that invoice has been generated by system and this item has been discontinued. Left with no other option I have to drop the order . Kind of treatment given by PHD is really very heart hurting. No one is there for listening to customers.

I booked an order of Pizza online from your site on 27 june, 2017. I had placed the order by paying bill through canara internet banking but I didn't get any message or notification of order confirmation from your side. After waiting about 30 minutes when i called to pizza hut for inquire they told me that they did not received any order for me. The transaction reference no. is "BILLDSK-JCNB[protected]-BILLDSK". So, I kindly request you to check this matter and give me my money back as soon as possible.

I placed order through online on 16 June '17 at 9 p.m. and paid money also. Neither Pizza was delivered nor they cancelled the order. We waited till 9:45 p.m. and then called the call center there they replied that it will be delivered within half an hour but till 11p.m. nothing happened . We kept on calling call center and they gave the same reply and after 11 they started telling that due to technical problem pizza is not delivered and money will be refunded within 7 working days .Till now I did not get my money. I called customer care n number of times, but every time they say, the money will be refunded in 24 hrs.
order no: 8479028
Amount:757

Hello, I had order pizza online on Pizza hut on Sunday 25th June 2017 and made a payment with my credit card of Rs 242 at 19:35. Payment was done and after sometime i received a call from Pizza Hut that we do not deliver to your locality. He mentioned that the amount would be refunded back within 3-4 days. However till now, i have not got back the amount. Request a refund asap.

P.S. I received a message from Pizza Hut mentioning the Order number also.

I placed an order for pizza on 31st may 2017. Order was not completed but the amount was deducted. Here is the email received on the same evening. Later after a week or so i called the pizza hut and was told amount will be credited back to my card soon, by 21st june. So far there's no refund. Likewise there are tons of complaints as i can see. Is this a scam since most o[censored]s don't have the time to pursue further than a call or two? I need a refund asap
—
Auto email from pizzahut
Dear priya

Sincere apologies as we noticed you were trying to place an order which could not go through.in case your money has been debited, please be assured that it will be refunded back.

Request to please try placing the order via “cash-on-delivery” as our payment gateway service provider might be facing an outage.

At your service
Pizza hut!

—

I have tried ordering pizza on website of pizzahut on 31st may 2017 through my registered mobile no. [protected]. Amount deducted is rs 1076.50. But unfortunately the transaction could not be completed due to technical errors in the website.

In this regard i have called customer care of pizza hut on the same day and got the response of refund of money within 14 working days.

On 27th june 2017 i again called pizzahut customer care but could not get the proper response.

I request you to resolve this issue at earliest.

Thanks
Srinivasa ka
[protected]

There was error while transacting in pizza hut located in eat street necklace road. My money got deducted but could not get the product. I am enclosing the transaction from bank below.

How to get my money back. I hope u will look into this matter.

Thank you for using your sbi debit card 519xx7789 for a purchase worth rs460.0 on pos ph sapphire at ph sapphire txn# 777498.

I booked one pizza online and make the payment through netbanking on 25th june 2017 for which i dint get any order id. But got a conformation from my sbi bank that the money has been transacted this is msg (Thank you for using state bank internet banking. Your transaction ref no igabnrmwb3 for rs.259.08 on 25-jun-17 20:53) when i called to pizza hut for inquire they told me that they did not received any order for me. They asked me to wait...

Dear sir/madam,
Good day,
I booked one pizza online and make the payment through mobikwik on 15th may 2017 afternoon which order id is imbk[protected] time 16.16.59 ist. But when i called to pizza hut they informed me that they did not received any order for me.
So after that i immediately contacted to mobikwik to inquire about my order at 4.40 p. M. On may 15. They asked me to wait for 7 to 10 working days.
So after waiting for more than two hour i booked another pizza same day on c. O. D basis. Which was being delivered and paid in cash for that.
For my undelivered pizza which was booked online and payment was made through mobikwik. I contacted several times to mobikwik and raised this issue with them every time they informed me that they are looking in this case with merchant and from their end payment has been made successfully to pizza hut. But they are looking in it with pizza hut and willbe update me accordingly.
Finally yesterday june 22 2017 i received their final email and they are asking for the email of cancellation or failed transaction.
Please provide me details of transaction id imbk[protected] date may 15 2017 time 16:16:59 ist. Transaction amount 933.82.

Thanks and regards
Diva kant
5d/20, north s. K. Puri
Boring road
Patna 800013

On May 31st, i'd placed a take away order online at Pizza Hut Ba. Although an amount of 649.50 was deducted from my account, the order was not successful. Hence, no order id was generated. I later called the customer service number of Pizza hut and complained about the same. They assured me that the amount will be automatically be reverted to my account in a few days which never happened. In the attached snapshot, you can see transaction that happened on my account on 31st may. It's been nearly a month, and I've not seen any credit transaction from Pizza Hut in my account. They keep forwarding my calls from one department to the other without any resolution. They are rude and moreover i get all sorts of answers like "sorry sir, we can't see any transactions on your mobile number" although I've ordered from pizza hut numerous times. This is really frustrating and i want them to really learn a harsh lesson for such a pathetic customer service.

Pizza we had orderd on 21/06/2017 order no : phnrlc09 the pizza we ordered and the pizza they delivered was totally different. I ordered for paneer vegorama medium and they had put sweet corn instead of paneer. And above all that the delivery was too late. And when we asked for discount they totally denied n they said we informed you which was totally baseless..

My order number is[protected]
I have placed order for 2 pizza with paneer vegorama with stuffed cheese base, instead of this i was delivered with some very bad stuffing of garlic and without cheese.
And also when i called at your cyber hub branch (Gurgaon) about this they said we will figure this out and then call me back. But i didnot received any responce yet. Please sort this out.
Thanks

Sir i placed a order on the pizza hut website on[protected] but my order failed.
However, money was deducted from my sbi visa card i tried again n again my order was nt placed n money was dedeucted again still i tried again through my sbi netbanking again money was deducted n my order wasnt placed... I waited for 1 day but no amount is refunded yet.
Sir please resolve this issue

Himanshu singh
[protected]@gmail.com
[protected]

I went to pizza hut today, quality was worst and i must say it was terrible, pasta was horrible. They have one person who is cleaning the floor, i asked him washroom was not clean he went to clean it but there was no water, after that he started making lemonade. There was flies all over my pizza... Yukkkk... Wastage of money its better to eat in normal bakery, it hardly cost 50 to 80 rs instead of wasting more than 500rs and eating bakwas and unhygienic pizza in so called pizza hut...

Shop no 6, gr flr, shivalik yash, 132 feet ring rd
Naryanpura
Ahmedabad - 380015

I have visited above branch yesterday. It was bad experience.ac was not working and staff is not responding positively. They need to just put one fan to resolve this issue. Why you are taking too much service tax if you are not able to deliver service to your customer? I want refund otherwise i will post this feed back everywhere in social media. This was my last visit at pizza hut.