Pizza Hut India Complaints & Reviews

Online order placed @pizza hut, soul space centre, Bangalore for party and done a grate mistake.
They could not deliver on time & more over could not deliver or call back even after 3 hrs from the promised time.
Just to avoid the fake promises "FREE" IF COULD NOT DELIVER WITHIN 30 MINUTES, call centre guys play unethical, logic less reasons to avoid the delivery.
PIZZA HUT please stop fooling the customers..This is not what customers expect
Call centre should at least able to track the order and provide status OTHER-THAN SAYING SORRY WE WILL ARRANGE CALL BACK. If logical customers will make alternative arrangements, don't try to bluff customers saying 5 min, 10 min... NO ONE ASKED TO GIVE FREE IF NOT DELIVERED IN 30 MIN.
FEEDBACK: Please DON'T TRUST PIZZA HUT AND MAKE PARTY ARRANGEMENTS

As we lived in hostel we order pizza every 4-5 day and delivery boy comes to our room to deliver order but in past few months they are not coming to our room asking us to come out of our hostel . delivery boy also gave missed instead of calling us when the order comes to our door step (what's this missed call how can we know about the order with a missed call).as pizza is dilevered to our room before month we are expecting that service from you .

I order 2 pizzas and cheese garlic bread and chicken item. I ordered at 8:00 pm and i had to wait till 9 pm. After that when i didn't got my order then i call to ideal home rajarajeshwari pizzahut, they were saying we didn't got your order that i was i had done order through online and i paid for that order and even i confirmed the order by call them also. They put my hold first for 10 min after mentioned my ordered number (0231_6027929) then he was saying yes we got order but there no time gurantee for delivery and we cannot do anything for this and talking to rodley and want cancel your order. Nice to hear after wait for 1 hour then see their attitude. Worst employees in pizzahut and don't have manners "how to talk". Please provide training to them first.

I had purchased 2 medium Pizzas with cheese Maxx and the bill amount is Rs.1450 and what I got were not Pizzas. After 45 minutes, I got 2 open boxes with pieces of in the name of Pizzas. The complete centre part got stuck with the paper beneath the Pizzas. The lady who received money said, These Pizzas have extra cheese so all got stuck with the paper. I was just wondering if she thought me as fool... I felt pizza hut lost in the competition with Dominos because of worst quality Pizzas that r too costly and providing extreme bad customer service. I felt that Pizza hut had literally stole 1450 rupees from me. My number is [protected]. I need severe action to be taken. The incident happened on 12/06/2016 at 2PM in Chennai, Chromepet branch. Let me see if this forum really works on consumer problems or its just a dummy website.

Dear sir/ mam
Today I placed a order for Pizza from Devyani Internation ltd No. 09, V layout, kagadasapura Main Road, C V Raman Nagar Bangalore with order no.[protected] for home delivery. This order delivered to me without Chilli flakes and masala. I asked delivery boy regarding this, he said it is inside the packet.When we opened nothing was there except Pizza, again we asked that boy, then he said i will provide you within 5 minutes but not yet come. Any way we had the Pizza without masala though I am the regular patronage. Very disappointing with service this time.
Regards
Rajesh Singh
Min of Defence
[protected]

Inorbit mall in malad west pizza hut. i want to complain against pizzza hut which is in malad west inorbit mall.
the manager is not giving salary to the employee, he always give some reason
and he also gives weekly 2 off saying that sr are coming so u dont come. my age is 19 so why to hide. and they also say 10 days salary will be keep always pending .

Date Of Incident - 4th June 2016
Time Of Order - 05:33 PM
Promised Time of Delivery : 06:03 PM
Conditions : Delivery within 30 mins otherwise free
Issue :
Called up customer care many a times but they never reverted back nor anyone from pizza hut. Also gave feedback for the same on there site but no response. Below are the complaint Ids-
Via Call Centre[protected]
Via Email - 36539br...

Hi this is dixit kumar i am your corporate customer last night i went to saket pizza hut and asked about order but suddenly mr tarun manager he has miss behavior with me even he called to 2 crop without fail 100 no.
Me:-plz give corporate discount i am amex employee you can take my people soft id (E code).
Tarun:- no sir you have to present your card first.
Me:- tarun i am not coming first time in this store we have our office in same block i think you just join this location and about my card its in my car and its really far to this place can you please. Process same i am giving my people soft i'd.
Tarun.:- no sir we are going on process and might be you are regular customers but i never see you here yes i have joind last month only and last manager not going on process that's why he is not more in this location.
He has through out he make you happy but not the company.
Me:- tarun you blaming me, whatever its totally your internal metter but now please solve my query.
Tarun :- no sir you have to show your card.
Me:- tarun i told. You. My problem request you to please solve for good relationship with us.
Tarun :- no never.
Me:- okay then fine i like your nature apke face dekh kar 50 rs vese he him kharch kar denge its not big deal next time i will show card also.
Tarun:- aap ko kuchh nahi milega sale tu hein kon samjha kya hein apne aap ko (Shouting) yeh kya bakwas kar raha hein. Mera face dekh kar i am looking like he said this language front of all laddies who are eating food in restaurant.
Me:- cool tarun behavior your self l.
Tarun:- called to all employee and bahar ja bahar ja... And make call to crops i asked. Him who is coming your boss he said aa raha hein tera nap. Khud he dekh lena.
Me okay i am coming with card.
Tarun:- abe ruk toh sahi 2 mint and all staff member star smile i said again i am coming with in 2 mint.
I went to car but bag leave in office.
(After few. Mint i came. Back)
Tarun was talking with another family i said nothing and waiting for his discussion will over few. Mint he asked. Card laya hein i said no.
Okay he called to crop again aa gaya hein aap aa jao.
Me:- feedback form dijiye :- online karna. Mein. Nahi de raha jahan jo karna hein kar... Kisi ke bap. Mein dum nahi hein mujhe hilane ka... Bahar chal ke bat karte yahan family bethi h apka business par impact padega he said mere vap ki company nahi h.
Crop come i have explain each and everything then they said you can go now.
He has checked i drunk or not they didn't find anything they have checked and cross questions with me about amex discount they get all think positive. So that they leave me.
I am very much deeply heartbroken by your manager i am request you to please change his duty from here otherwise this kind of behavior will be dangerous one day.

Hi,

I have ordered pizza @8pm with below reference.. Delivery time was 8.37pm. But still i didnt get my order. Not got any call. Tried to calling[protected] and 3988 3988. But it saying those nos are wrong.

If you cant provide within 30 min then why you guys keeping this in add and website you will provide free. I need this delivery as free and needs my cash back

Ref no-o[protected]

Thanks,
Surya

We ordered 2 pizza meal and which was around 399 rupees per meal. The total amount was around 800 for the meal.

Pizza hut charged us around 48-50% tax (14% service tax, 25% vat, 5 % again service tax)

Our total bill amount was gone to around 1209 which is around 409 more and that is a rubbish part paid for tax.

I was ready to pay 15% service tax which is normal for all the things, but they including another type of taxes in it which is really not understood. I want to raise this to the higher level so that no other people get cheated by paying approx 50% tax on the food they have at such kind of places

This was the second time I ordered from Pizza hut. Both the time I had the same problems. It was my mistake anyway to order again from them. The issues are as below

Your order no. is[protected]placed on 26/05/2016 20:00:21)

1.The order was 45 mins late
2. When asked about it rude answer from the delivery person
3. No discount. However their website says 30mins or free
4. The pizza was horrible to eat.
5. It was like I am eating day before pizza by just re heating
6. The pizza was very cold.

Left feedback on their website but no acknowledgment.

I have done online transaction for 2 pizza which costs 476 rs. I have order 2 pizza as we need to take two pizza to apply 199 offer. The money got deducted from the account. I have informed pizza hut on the same day, they said that money will be credit back in 24-48 hrs. But still i didnt get money into my account. Ph no - [protected], date - 29 may 2016 around 8:30pm.

My bill was of 548 rupees. the delivery boy had to return me 52 rupees as i gave him 600. rather he asked for 8 rupees more. and then, instead of returning me 60 rupees he gave me 50 rupees and argued that he gave me the right amount in return. i've been robbed of rs.10. this is not a good way of having relation with customers. please teach your delivery boys some basic math and also give me compensation if possible

I have visited the city centre1, pizza hut on 02.06.2016 at evening. i am surprised to see the charges add with the actual price which are not disclosed in the menu card or any where of the resturant. I think it is the serious violation of sales of goods act. i demand immediate action from the higher authority and take this matter seriously. When i quaried on this matter and asked the manager he was very angry over me and misbehave with me.

I placed on order at Pizza hut on Friday[protected] after making payment by my credit card thru Pizza Hut website. The confirmation e-mail from them was at below:-

Your order no. is[protected]placed on 06/05/2016 21:40:32)
Delivery time is 06/05/2016 22:26:00 approximately

I didn't receive an order till next, 1 hour, I called them to[protected] to check the status, the Centralized executives they said that from Pizza Hut HSR Layout store they will call you back in next 5 minutes.

But for the next 30 mins, I haven't received any call or order update. I called again to check the status waiting in call fore more than 15 mins. Again he told the same reason. In total disappointment i have cancelled the order.

Its been 25 Days I havent received my money Rs. 550.98 to my credit card account. I have called Customer care twice in this 25 days its been told they have raised a complaint and will get a call back soon. But havent got any call or any update on the same.

I had ordered pizza on 25th of May from PIzza hut and I didn't know I would be making such a horrible mistake.
When the pizza was delivered due to network issue the delivery boy swiped the card twice. And I understood the situation and have been keeping my cool. I have been calling almost everyday asking for a cal back to inform the situation to me. But no, no matter how many times I called they are just not responding. And they have to refund ₹808 to me.

This is in regards to my dealing with Pizza hut staff yesterday.

I have ordered 4 Pizzas around 9:40 PM (payed online) and i received the Pizza around 10:40 PM.
I have got no call and no message about the pizza getting delayed.
when i asked the rider about the delay, he mentioned nothing and he called the store manager. The store manager doesn't pick up the call and then the rider mention that if you pay online then the store manager doesn't care and very rarely he picks up the call.
we keep calling the manager and i called pizza Hut customer care as well. but they were of no use, i called pizza hut customer care 6 times but all the time they were rude and keep cutting my call saying they cant do anything.

Hungry and Frustrated, we stopped calling them around 11:30 PM, throw away the cold pizza and went to CCD for our dinner.

i have been eating pizza hut since i was a child and i never expected this kind of poor customer care from a brand like Pizza Hut.

i have recorded all my calls and video the Rider's conversation just to show the whole world how humiliated i was yesterday from Pizza Hut guys. Please let me know if you like to see it before i distribute it to local Radio channels and facebook Blogs.

E-mail used for ordering: [protected]@gmail.com
Mobile used for ordering: [protected]

I had ordered 3 personal pan pizzas on a pizza hut outlet in a foodcourt in Saharaganj Mall, Lucknow, Uttar pradesh.
I was then asked for any extra keptchup satchet which would be payed i.e. Of ₹1.
When enquired they said no free ketchups would be given.
Every fast food restaurant be it mc donalds or kfc gives one satchet of ketchup free with each food item you order.
Even when I did a take away in another pizza hut joint in the city they gave us one free ketchup sachet with every pizza we ordered.
When i argued about it I was rudely given the answer that be it one or ten pizzas kepthup will be paid.
I understand if dominos says that they'll be giving a paid ketchup since they dont motivate ketchup as an add onto their pizzas. But pizza hut does so and a ketchup is an essential with every pizza of theirs.
Also later i was charged for 7 ketchups without my knowledge or asking me and further was given only 5 keptchuo satchets. Later when i asked them to refund me for the keptchup sachets hey hadnt given they plainly refused saying i may have not checked properly.
Giving no free ketchup sachet is a complete loot. And such casual, untrained and disrespectful staff members are not acceptable.
Please refund my money or look into the policy if it exists so and charge the members of this outlet. Every penny matters!

I gave an order today and my experience with your store was just very unpleasant. My order number is[protected]. i received the confirmation from the delivery boy prior to the order in 5 minutes and he didn't mentioned about any delay. The time the delivery boy reached to my house he was 10 mins delay. then i asked for the 30 mins or free. The way your store manager spoke to me is not acceptable, this the way you people treat your customers and says to be the number one pizza company and spread over 100 countries. I have the written details of the delivery boy and the number of the store person i.e [protected]. Order location is: Pizza Hut – Bengaluru - Marathalli

I placed an online order at Pizaa Hut through their mobile app on 5th May.. The order amount of Rs. 606 was deducted twice from account but the order failed. Its been 25 days and I have not yet received the amount in my account.

I have been calling the customer care but get the standard reply that it will be reverted back in 10 days. I also complained through social media, they took the details but there has been no action.