Pizza Hut India — Cancelled the order without refunding the money and now asking registered phone number

amitpanigrahi91

from Delhi, Delhi

Address:

560037

No resolution provided. Now pizza hut asking me the registered phone no. Please take a necessary action against them. I want my phone bill too as I am calling again again for my money refund status.

I have called the pizza hut on this no. [protected] as I got a call from this no. 3 days back. Now these guys are saying we didn't receive anything from your end. There is third party DIL who is taking care of money part. They will refund your money back within upcoming 21 days.

Worthless behavior of the person Pizza hurt. I am warning everyone don't go for Pizza hurt as they the guys are saying see the terms & conditions before placing a order online.

Contact Details :
Name : Amit Kumar Panigrahi
Mob : [protected]

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Pizza Hut India customer support has been notified about the posted complaint.

Jan 30, 2017

Updated by amitpanigrahi91 [Resolved] Pizza Hut India — Cancelled the order without refunding the money

1 Review
Am amitpanigrahi91 on Jan 26, 2017

I placed an order through Pizza Hut online website where they haven't mentioned about any cutoff time but they have deducted the money from my account. The amount is Rs.1518.00.

1. While processing the order the website allowed me to place the order.
2. After placing the order the website took me to the payment gateway where I was asked to make the payment. And I have made the payment of said amount.
3. After making the payment when I was re-directed to pizza hut website, now I am said that "Sorry! Something went wrong while placing your order to the store. Please call[protected]". I have a screenshot as well.
4.Now when I called the customer care, I was been bullied for couple of times and was kept on hold and my call was disconnected couple of times. On 5 try I was able to get one TL named : Chandan on call who said me that he is going to escalate the issue to store manager and I should receive call in next 2-3 minutes from store but haven't got any call.
5. Pizza hut forcibly took my money for no reason and I haven't got any value for money.
6. I wasted my precious time, my money and in return i got mental torture from Pizza HUT. VERY VERY BAD CUSTOMER SERVICE AND IS A FRAUD COMPANY.

Here is the transaction details from Pizza Hut:
Serial Number Transaction Date Transaction Remark CR/DR Amount (INR)
1 27/01/2017 BIL/[protected]/Yum Restaurants India/P Dr. 1, 518.31

Cancelled the order without refunding the money
Complaint marked as Resolved Jan 30, 2017
Still I didn't received my money on my account as I got a call from Pizza hut that your money will be credited within 2 days. Please return my money ASAP.

This is phone no. -- [protected]

Worthless and rude less reply from Pizza hurt managers. They have within their team few conflicts when answering to customers.
Complaint Status
[Jan 27, 2017] Pizza Hut India customer support has been notified about the posted complaint.