[Resolved]  Pizza Hut India — Cancelled the order without refunding the money

Address:	560048
Website:	online.pizzahut.co.in

I placed an order through Pizza Hut online website where they haven't mentioned about any cutoff time but they have deducted the money from my account. The amount is Rs.1518.00.

1. While processing the order the website allowed me to place the order.
2. After placing the order the website took me to the payment gateway where I was asked to make the payment. And I have made the payment of said amount.
3. After making the payment when I was re-directed to pizza hut website, now I am said that "Sorry! Something went wrong while placing your order to the store. Please call[protected]". I have a screenshot as well.
4.Now when I called the customer care, I was been bullied for couple of times and was kept on hold and my call was disconnected couple of times. On 5 try I was able to get one TL named : Chandan on call who said me that he is going to escalate the issue to store manager and I should receive call in next 2-3 minutes from store but haven't got any call.
5. Pizza hut forcibly took my money for no reason and I haven't got any value for money.
6. I wasted my precious time, my money and in return i got mental torture from Pizza HUT. VERY VERY BAD CUSTOMER SERVICE AND IS A FRAUD COMPANY.

Here is the transaction details from Pizza Hut:
Serial Number Transaction Date Transaction Remark CR/DR Amount (INR)
1 27/01/2017 BIL/[protected]/Yum Restaurants India/P Dr. 1, 518.31