Pizza Hut India — Careless and abusive behaviour of pizza hut thakur village staff

Address:	Mumbai City, Maharashtra, 400101
Website:	Pizza hut

My husband had order two medium size chicken ultimate pizza and chickenwings by. recipt no[protected] on sunday 3 rd july at 7.52 pm on pizza hut call centre number.we were delivered one chicken ultimate pizza and one veg pizza.we had guest at our place.we first tried to talk to call center where we were informed store manager will call u back in 5 mnts.but nobody called we once again called call centre after 30 mnts.they kept us on hold for 15 mnts.and finally disconnected our call.once again we called back after lot of difficulty we got hold of store manager mutthu kumar..but was no use to me.because there was no offer of replacement.second thing was ki there was no red or green dot on pizza box so we could have refused to take delivery.
So today morning i went to pizza hut of Thakur village.i wanted to show them veg pizza and informed them about absence of red or green indicator.i was informed by miss priyanka kharvi that niether mahesh kumar or mutthu kumar is on available.so i left pizza and box there and was assured that they will talk and confirm what i was saying uptill afternoon.As i did not recieve any call from there i called priyanka kharvi on cell number provided by her.she told me rudely that she was informed by mutthu kumar everything is sorted by him with my husband.which was not the case so i called mr mahesh kumar he informed me that he is not awear what priyanka kharvi is talking he is on his weekly off.so i went to store where priyanka kharvi had allready left by 4.50 pm.i asked current manager to call her and clarify, he called her back from her way to home.she came back and started abusing me on my fatness.and then she went away in kichen and wont come out.after lot of shouting from my side as i was even very angry by that time and after waiting for more then 1 hour madam priyanka comes back with attitude and says sorry as if she does not care abt customer.first of all pizza hut delivers wrong pizza without any neccessary indecator (red or green dot) which is mandetory by law, and on top of that pizza hut staff including mr.mahesh kumar and priyanka kharvi shows this kind of attitude.i am totally disappointed by this incident.i have my recipt, my ticket no 0407162 of my complain to call center.and in writing from priyanka kharvi abt confirmation of veg pizza delivered without any marking on box, i will be taking it all to higher authorties and social media as i have recording of all my conversation which i made ur current manager to listen if my complain is not taken seriously.
Sangita mehta