| Address: | New Delhi, Delhi, 110085 |
On 12/09/2016, i visited Pizza Hut with my spouse and friends to celebrate my birthday party at your Metro Walk outlet in Rohini, Delhi - 110085.
The moment I stepped in at the outlet I found a closed tag though it was just 10:10 PM. I walked to the cash counter to enquire about the timings and before I could say anything, the cashier stated bluntly that only their outlet gets closed at 10:00 PM daily. So, I requested to speak with the manager because as far as I was aware of the timings and checked on internet that all Pizza Hut outlets gets closed at 11:00 PM daily.
After waiting for 10 minutes, the manager arrived and instead of giving explanation of the outlet timings, he entered into an argument with me and my husband.
All we were requesting to explain about the time of outlet and the notice of the same but manager refused to listen our grievance and kept on speaking abruptly with us like "I am the daddy of this outlet, I am Pizza Hut and only I make decisions of the time". They did not even have anything that shows about the outlets timing.
At the end, we had to leave as my birthday was already ruined by the staff of that outlet. After this I ended up calling Customer care Number and locked a complaint for this incidence and headed to your Sector 3 Rohini outlet. I must admit that I am so much impressed with Sector 3 outlet. The Hospitality offered by the staff was really courteous and appreciable.
Since, I am a resident of Rohini and this outlet is near to my place so one more thing that I want to highlight here that this is the third instance i experienced at the same outlet as every time they make different excuses to close the outlet early.
I have a travelling job and I visit your outlets in India and in abroad. I would say that You are renowned restaurant food chain and simply do not lose your goodwill with the ill-mannered staff, who do not even care about their job and your name.
Requesting you to please take some serious and strict action against the manager of Metro Walk outlet in Rohini, Delhi - 110085.
I am very unhappy and disappointed with the behavioural issue of the outlet's manager and appreciate your prompt attention to this serious matter we've been facing for quite a long time.
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