Pizza Hut India — complaint against order no. 3132182

Address:	Bangalore, Karnataka, 560025
Website:	www.pizzahut.co.in

I am writing this mail to make a complaint regarding order number 3132182 bill amount rs 469. I have placed an order for pizza in your website. After a few minutes i got a call from someone from your murugeshpalya branch stating that they will not be able to deliver the pizza and he is going to cancel the order. He told me if you need to have pizza from pizza hut you need to call your nearest pizzahut branch and place the order. Is this my responsibility, can't you guys give the order internally. Moreover i will be getting a refund after 10 days for no fault of mine just because your murugeshpalya branch cant deliver it to me. To give you an idea my place is hardly 2 to 3 km from that branch.
After this conversation, i got a message from pizzahut stating that your pizza has been dispatched and when i checked the tracking link it has mentioning it has been delivered.
So next i made a call to your customer care number, please note that i am still hungry and after placing the order it's almost 30 mins. The customer care guys told me he need to check with the murugeshpalya branch, he put me on hold for almost 10 mins and the call got disconnected. Not sure if he had disconnected or the call got dropped. I called them again had to explain the same thing to another guy and he told me the order has been dispatched, then i again insisted him to check again, the he told me that your order is cancelled.

I want to bring this to your notice that your overall customer service is really really pathetic. I will never ever tell anyone to order pizza from pizza hut because i feel your entire pizza ordering process is flawed. Your customer service guys have no clue regarding the order.

I am not sure if i will get refund or not as in tracking it is showing its been delivered.

I am expecting a call from someone from your company with respect to this at the earliest.

Regards
Sowmya m nair
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