[Resolved]  Pizza Hut India — complaint for fake commitment made by your staff and poor customer service

Address:

Stellar IT park noida sector62, Gautam Buddh Nagar, Uttar Pradesh, 201301

Ear sir/ma'am

This is to bring to your information that on 14.02.2020 i have ordered one 699/- meal from pizza hut which was delivered late as per your usual time. I have asked the delivery boy the reason but he said i was handed over the pizza late by the store so i cant help you out in this. Whwn i called the store the store manager said that it was the delivery boy fault and even if you want your refund you can contact our customer care. I called your customer care 39883988 several times but it was not picked up. Next morning i got a text message from your side for the experience of my pizza after which i got a call from ms. Sonu from the store for the apology and she said she will not be able to refund the money but will be compensate for a free pizza next time i will order.
So i called the store on last friday i. E on 28.02.2020 and come to know that ms. Sonu has left the job but mr. Bikul from store addressed my complaint and said that he will be delivering the pizza. So i ordered the pizza at 8.30 pm and it was not delivered till 10.00 pm. I was regularly following up with the store and they were saying that we will deliver it sir you dont worry. Finally at 10.00 when i called the store all the staff at store have put my phone on hold and were laughing and were not at all serious for my order as if they are doing any sort of favour to me. So decided to not to deliver my pizza and thank you for you extinguish service.
Every penny of mine is hard earned money. So should not treat you customer like this in any case.
Had a worst experience with your sector 62 stellar it park store and their staff.

Nikhil yadav
[protected]
Sector 62