Pizza Hut India — deficiency in service and unfair trade practice

Address:

Coimbatore, Tamil Nadu, 641011

I, v. Ramanababu, practising as an advocate in coimbatore, tamil nadu, visted your pizza hut outlet located at r. S. Puram, coimbatore, after seeing the pamphlets issued on behalf of you, regarding 'dont cook wednesday 50% off' served upon my residence at saibaba colony, coimbatore. On seeing the above attractive and sweet coated offer, i eagerly visited your outlet at around 10:30 p. M today (Wednesday - 20/12/2017) for a take-away. On enquiry, your sales person refused to give the offers that had been published in your above mentioned pamphlet, quoting that, the offers published were applicable only on online ordering. But, on verifying the above mentioned pamphlet, there seemed to be no such mentioning. Instead the phrases such as 'offer valid only on ala carte' & etc... Were only mentioned. Even after me showing your sales person (Mr. Ram) the pamphlet and explaining him that there was no such mention, he refused straightway that there was no means of him availing the offer for us. As i had visited your outlet along with the above mentioned pamphlet with an intention to make a purchase by availing the offer, i was met with great disappointment by your people's irresponsible talk. And i returned after buying just two 'choco volcano' at a cost of rs. 99 each (Exclusive of gst). I have paid rs.208 (Invoice no : ti812943 ; 1081 ramchan ; chk 2669 ; dec 20'17 ; 11:02p ; sac - 996331). Even though, as per your sweet coated pamphlet, the price of the item 'choco volcano' is only rs.89/-, i was cheated by your sales person, who asked me to pay rs.99/-. This act of yours (Pizza hut, r. S. Puram, coimbatore & pizza hut, head office, mumbai & pizza hut office at new delhi) amounts to deficiency in service and unfair trade practice. You are all jointly, severally liable for the above deficiency in service and unfair trade practices. You are hereby called upon to pay a sum of rs.20 (Rs.10/- each collected on excess for my above mentioned purchase) and rs.1 lakh as a compensation for the mental agony, physical stress and disappointment undergone by me. If the compensation is not provided within 15 days from the date of receipt of this notice, you will be liable to appropriate legal action before the appropriate court of law.

- v. Ramanababu, advocate,
Coimbatore. Cell:[protected].