Pizza Hut India — Delayed order

I had placed an order at 9:26 and the expected delivery time was 9:55. When i did not receive the order by the stipulated time i called the customer care and i was told that i will receive the call from store manager in 10mins but it did not happen I called thrice and finally I asked them to conference me. Someone named Raj claiming himself as store manager told me that order cannot be delivered as my house is out of their delivery area. Is this customer’s fault? . I had ordered from your website and we cannot choose the store ourselves. No one from the store bothered to call me proactively informing that it cannot be delivered . I had to call 4 times and finally after so much argument the order was delivered after 1 hr 45 mins. In the meantime my son had placed another pizza from dominos. Who is going to bear this? Raj was lying as he was not the store manager . I asked him to make me speak to his manager then later on Mr Shankar called and said he is the actual manager.