Pizza Hut India — delay/non delivery and insensitive response despite payment done in advance

Address:

13th Main Ganga Nagar, 560024

On the day of happening done on the online review section as I did not have the contact details. (Order 5825643/ 7 .16 pm and two items)

Had taken the advantage of online WOW offer of 2 Pizzas and ordered online and payment done. All was good and the tracking was clear until order acceptance and until stage 2 and then 3order dispatched showed green tick marks. However, a call came stating that the order has gone to Bellandur area and therefore cannot be served. (With a rough tone and some argument, the person told that you can call up customer service to address. Since the order tracking list was showing dispatched, we were waiting for the same, but when got delayed, we called up again only to know that the order was unilaterally cancelled and that shocked us. The person again a routine apology to which my husband calling form his no [protected] requested for a senior to call back. He promised to get a call back within 2 minutes but did not come even as the complaint is being typed. Wondering if we are dealing with a world reputed company like PIZZA HUT with absolutely no remorse or courtesy. What we lost is a choice meal, could not get a replacement in time for dinner with old people eagerly waiting for the same and thirdly disgraceful behaviour from all customer chain people in your distribution.
My Question is if the discounted order should be placed online and if all the formalities go through well including payment, how will a customer know at all where it is coming from and where the tracking is generated? Is this not the responsibility of the Organization to set the logistics in order and direct to the nearest outlet? If I do not get a proper answer and compensation I would surely take it up in a highest possible level and I hope that such a nasty situation would not arise as I still believe that PIZZA HUT has got a high reputation WORLD WIDE.