Pizza Hut India — delivery and payment refund

Address:	New Delhi, Delhi, 110067
Website:	pizzahut.co.in

I ordered online and paid through net banking on 20th july 2017. The total cost was rs. 663.16. The store failed to deliver the order for 2 hours.
We called the store and complained at least 5-7 times within this time. After 2hours of placing the order when we called the store they had no clue as
To where the delivery boy was with our order. Thus we requested to process cancellation. The store manager called me and confirmed the cancellation and
Informed me that the whole amount paid will be refunded to me within 7 working days. But it did not. On 31st july i called the customer care and asked
About the status of the refund to which they said that the server shows that the order was successfully delivered on 20th july.
When i informed them it was not they arranged a call back from the store manager. The store manager first requested me to allow him to deliver the order,
When i refused he informed me that he has processed the cancellation (Again on 31st july) and the refund will come within 7-8 working days.
Today is the 16th day. I have still not received the refund. We have always been a very loyal customer of pizza hut and i fail to understand how
Difficult it can be to make a simple refund. It is not rocket science. I have talked to the store manager and the customer care representative (Shyam) very politely.
But, of course, that did not work. My order reference number is 8699162