Pizza Hut India — Delivery boy took order back after refusing to give pizza free upon late delivery

Address:

Rohtak, Haryana, 124001

I had ordered a Spice Overload Big Pizza (Order No.[protected] at 6:14pm on 17 Feb. The order came more than 8 minutes late at 6:53 pm but the delivery boy refused to provide the pizza free as per company policy. I asked him to contact his head, the assistant manager who again started making excuses that the policy on website does not apply at this place. After arguing almost half an hour on that, the delivery boy took back the order. I am really disappointed and annoyed at this pathetic behaviour of even the store manager. My guests were waiting for the pizza and were so disappointed. You must take corrective action against your employees who spoil customer experience by becoming greedy and not implementing company policy of 30 min or free. And deliver the free pizza at least, which is the least you must do!