Pizza Hut India — delivery delayed by almost 2.5 hrs with no update / feedback

Address:560078
Website:Pizza Hut

I ordered a pizza at 8:03 pm on 15-oct-17 (Ref chk 7773, 31355 sf03 s) from jayanagar, pizza hut outlet in bangalore. I used call center for ordering.

Details:
Pizza hut india
Sapphire hospitality and recreation pvt ltd.
Cin - u55101mh2012ptc236494
Gst - in no. - 29aaecd4554s1zq

I did not receive any update though it was delayed. Hence i started calling up call center for updates. They kept telling me i's on the way. No call was received from the outlet, except when i ended up calling up 5 times.

The delivery person landed at my door by 10:20 pm without any clear reason for delay.

Very irresponsible attitude shown by the outlet. My kids and i have pledged that we will never order from pizza hut anymore.

Am not sure whether you will resolve this complaint or not. However would like the world to know how terrible and unprofessional pizza hut india delivery is!!! I am speechless. Worst ever experience. And not to say, i returned the pizza with thanks.

Sumit
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Pizza Hut India customer support has been notified about the posted complaint.
Oct 27, 2017
Updated by Sumit Bhosale
Now hear this guys! Another blunder by Pizza Hut delivery!

In response to my earlier complaint, i received a phone call from Pizza Hut, Jayanagar (Bangalore). The person apologised and said as a compliment they will deliver a Pizza this evening at my residence. I was told that once the order is ready, I will be informed on the phone.

To my astonishment, I neither received a phone call nor the Pizza! Hahahaaa! Ridiculous professionalism these guys have!
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