Pizza Hut India — discrepancy in the bill and not keeping the promise

Address:

Thane, Maharashtra, 401107

I wanted to place an order online. Since the website or the app was unable to find my address called and placed the order. When confirmed about 50% discount on 2 medium pan pizzas was incorrectly informed by the rep that it is only for online order. When told rep that it is nir my fault that i am unable to place order online as ur website does not find my address and asked for supervisor call was dropped. On calling again called was again disconnected. On calling third time i informed that my call is being disconnected and want to speak to sup. Rep was rude and asked the purpose of the call. At last sup came inline and stated we will give the discount and so i placed the order. As i was not home my children paid for the bill. I would have never checks the bill if there wouldn't have been an issue. When checked the bill i found that i was not given full 50% discount. Called again and rep tried to convince that it includes tax. I argued that tax is added to the entire bill amount and not jus in pizza so rep accepted. Later rep argued that he can view the bill and all is good. I had taken 2 pizzas of 625/- each and should have ideally got 625/- discount. Instead i got 417/- as discount. When told that want to complain and send a picture of the bill i was told that the matter is being escalated. They will contact the store and call me back. I am still waiting for the call and my refund.
Date : 4/8/2018
Store name : devyani international ltd
Pos # t26750