| Address: | Pragati Nagar, Hyderabad |
Dear Team,
My family had an extremely disappointing experience at Pizza Hut, Pragati Nagar, Hyderabad outlet.
Firstly, we noticed the cutting of all veg AND non-veg pizzas and food items by the same cutter. This violates our beliefs of sticking to veg and is COMPLETELY UNACCEPTABLE.
Secondly, we were served less than half the box filled for Cheesy Mushrooms and that too without a hint of mushrooms in the dish, which was 199 in price but the way we were served, it felt as if we had paid less than 50 rupees at a foothpath eatery.
Thirdly, it was hot inside. I don't think the staff even cared to put the AC on.
Fourth, we ordered Cheesy Momo Mia Pizza Veg and AFTER ordering, we get to know that it's not available? I understand if a particular item runs out on some day but the great part is that the staff wasn't even aware of this non-availability in their own outlet.
Fifth, we saw hardly 2-3 people working at the store. Due to this pathetically low manpower, there was a good waiting time due to which the food was getting cold while being actually served out RIGHT OUTSIDE the oven.
Lastly, I want to convey our overall seriously pathetic and unsatisfactory experience today. Not sure if Pizza Hut, which used to be a brand sometime in the past, even gives two cents for its customers anymore. I hope you are aware of how your competitors are doing really good in the markets right now. Looking forward to serious amends being made on your side or expect this to be escalated on extremely serious levels, let aside our sentiments been hurt already. Emailing the same message from my email ID [protected]@gmail.com to your ID [protected]@yum.com. Was this information helpful? | 
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