Pizza Hut India — fraud policy used to dupe customer

Address:

New Delhi, Delhi, 110016

Ordered a full price pizza at 9:20 pm on a friday. Website offered a coupon code on order asking me to change my order to cheese maxx since my current order didn't qualify for the coupon. Since i was clearly not interested in ordering the cheese maxx, i decided to go ahead with my regular order (1 pizza medium size and 1 calzone pocket) which cost me rs. 720.

As i'm writing this complaint at 10:20, the pizza still hasn't come. When i called the call centre, the "genius" there had the audacity to tell me that since they're applying 50% off on other orders today, i won't be getting any sort of refund and will have to pay full price. He's trying to explain to a lawyer what the terms and conditions mean, when i clearly had them open in front of me. Made 5 different phone calls and every time i was left hanging on the phone saying they will patch me to the malviya nagar store. I even have the recording of the delivery boy's signature and the recording of my conversation with the "genius" trying to scam people on behalf of this morally bankrupt establishment.
Never ordering from this [censored]shack again.