Pizza Hut India — Home delivery

Suman Bhatti

from Bengaluru, Karnataka

Address:

560102

On friday night around 10, i ordered a pizza and one cold drink. The person said it will take 30 min to deliver. After 40 minutes when they didn't deliver i again called and checked the status of my order. The person on the phone said the delivery person will call me in another 5 mins. I waited for another 10 mins. I didn't get any call from delivery person. By that time the time was around 11.15. Again i called, but nobody picked up my call to tell me the status of my order. After so many trails luckily my call got answered from other side and i got to know my order was never registered and initiated. I felt so disappointed and disgusted that how could they do this.in the end he said tomorrow morning i will get a feedback call. But i never got a call from phd regarding this. How an so called international chain can do this to people. How they can leave people to be hungry in night and no commitments. Shameless people. Didn't ever bother to call back and say sorry about the incident. This was my first home delivery order. I'm so much disappointed that i will never call them for any order. The called number was[protected].

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Pizza Hut India customer support has been notified about the posted complaint.

Jun 11, 2017

Updated by Suman Bhatti On Friday night around 10, I ordered a pizza and one cold drink. The person said it will take 30 min to deliver. After 40 minutes when they didn't deliver I again called and checked the status of my order. The person on the phone said the delivery person will call me in another 5 mins. I waited for another 10 mins. I didn't get any call from delivery person. By that time the time was around 11.15. Again I called, but nobody picked up my call to tell me the status of my order. After so many trails luckily my call got answered from other side and i got to know my order was never registered and initiated. I felt so disappointed and disgusted that how could they do this. In the end he said tomorrow morning I will get a feedback call. But i never got a call from PHD regarding this. How an so called international chain can do this to people. How they can leave people to be hungry in night and no commitments. Shameless people. Didn't ever bother to call back and say sorry about the incident. This was my first home delivery order. I'm so much disappointed that i will never call them for any order.The called number was[protected].