Pizza Hut India — issue with delivery service

Website:m.pizzahut.co.in

We placed an order in pizza hut, xperia mall on 1st march at 10:16 pm and despite the order being eligible for 30 minutes or free delivery, our order reached after 45 minutes i. E. Around 10:55 pm.
We tried to contact pizza hut so many times to get our refund coz ours was prepaid order but executive from pizza hut denied and said we don't have any such policies. If this is the case then why do pizza hut promote / mention this on delivery boxes. This is fraud. Pizza hut should take some effort saving it's brand name.
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