Pizza Hut India — late delivery of my order

Address:Rohtak, Haryana, 124001

I placed online order through pizza hut mobile app for 6 pizzas from pizza hut store at civil lines, rohtak (Haryana). The order was placed at 3.13 pm on 15th feb 2019 and was to be delivered at 6.45 pm very same day. Though order came in 7.27 pm that too after lots of follow ups. The pizza delivered were cold. I had a party at my house which got spoiled because of this and i was embarrassed in front of my guests. The store manager was very rude and unapologetic and told me to do whatever i want to do. This is very unprofessional and pathetic behavior of your store employee. His name is kapil. I need proper action and compensation for this. I hope you will look into this.
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Dear Ankur,

We are sorry to hear this. We would request you to please DM us your Email ID via given below link so that we can look into this.

https://bit.ly/2V2L9G3

Regards,
Team Pizza Hut
Ordered a Triple treat meal for 2..delayed delivery with expired potato wedges delivered.. Truly disgusting and very annoying... Pathetic service.. Highly unexpected
Pizza Hut India Customer Care's response, Feb 20, 2019
Verified Support
Dear Customer (Dziner Attire),

We are sorry to hear this. We would request you to please DM us your email id, mobile number, and store details via given below link so that we can look into this.

https://bit.ly/2EkOTwY

Regards,
Team Pizza Hut
I paid for an order through the Pizza hut app on 14th Feb, 2019. I selected the UPI method of payment and the payment was confirmed but I got no emails regarding cancellation. When I tried to contact the local Pizza hut store, their number wasn't working. RS 614 was deducted from my account.
Pizza Hut India Customer Care's response, Feb 21, 2019
Verified Support
Dear Abheenav,

We are sorry to hear this. We would request you to please DM us your email id, mobile number, and store details via given below link so that we can look into this.

https://bit.ly/2T7jZAh

Regards,
Team Pizza Hut
Have ordered pizza on 15th feb 2019, the base was oily and even oil smell was coming from it...
Pizza Hut India Customer Care's response, Feb 22, 2019
Verified Support
Dear Customer (ch234bha ).

We are sorry to hear this. We would request you to please DM us your email id, mobile number, and store details via given below link so that we can look into this.

https://bit.ly/2VeAb0d

Regards,
Team Pizza Hut

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