Pizza Hut India — Late delivery with cold pizzas and no refund

Address:	600096
Website:	online.pizzahut.co.in/product/pizza

Ordered from Pizza Hut on 27th Dec 2016 from office address. The pizzas were delivered 20 min late. We asked the manager of the store, who had come to deliver the pizzas himself, for the reason for delay. He said the order was delayed because he was not familiar with the address. Let me tell you that we had ordered the pizza from an outlet that is located in the food court of the same office compound! Upon questioning him on the same, he did not accept his mistake and kept repeating the same.

He then tried to bribe us with additional two pizzas if we let the whole matter go. When we didn't he said the refund is applicable only on cash on deliveries.
So does that mean if we pay Pizza hut once, the company is no more answerable to the customers? And is this how you train your employees?