[Resolved] Pizza Hut India — Money deducted through UPI but order didn't get placed

[Resolved] Pizza Hut India — Money deducted through UPI but order didn't get placed

H hsinha2911 from Greater Noida, Uttar Pradesh Jan 3, 2022 Feb 3, 2022 This thread was updated on Feb 3, 2022

I tried to order from the pizza hut app on 31st December 2021 and selected the online payment option in the app and then proceeded to pay through UPI. I made the payment of Rs.3, 226.66 in Paytm app and then when I went to the Pizza Hut app the order didn't get placed and the cart was empty. Then I went to the nearest Pizza Hut outlet to ask about the order but they said they haven't received any and if there has been a transaction the money will be refunded in a few days but since then it has been 3 days and the money hasn't been refunded till now. There is no option in the app to raise a complain . It has been the worst experience of ordering food online. I request Pizza Hut to immediately look into this matter. I have the payment details as well and can send them as well. Please resolve this problem as soon as possible. Was this information helpful? No (0) Yes (1)
Jan 5, 2022 Complaint marked as Resolved Contacted the company through Facebook and sent them required details and money got refunded the next day Pizza Hut India customer support has been notified about the posted complaint. Verified Support Jan 04, 2022 Pizza Hut India Customer Care's response Dear Customer ( hsinha2911 ), We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this. Link: https://fb.com/msg/pizzahutindia Regards, Team Pizza Hut
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Bhakti Shrawak

Feb 3, 2022

I tried to order from the pizza hut app on 31st December 2021 and selected the online payment option in the app and then proceeded to pay through UPI. I made the payment of Rs.655.20 in Google pay app and then when I went to the Pizza Hut app the order didn't get placed and the cart was empty. Then I went to the nearest Pizza Hut outlet to ask about the order but they said they haven't received any and if there has been a transaction the money will be refunded in a few days but since then it has been a month and the money hasn't been refunded till now. There is no option in the app to raise a complain . It has been the worst experience of ordering food online. I request Pizza Hut to immediately look into this matter. I have the payment details as well and can send them as well. Please resolve this problem as soon as possible.

Pizza Hut India Customer Care's response, Feb 3, 2022

Verified Support

Dear Bhakti,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut