[Resolved]  Pizza Hut India — no dinner for the family

Address:

500027

I placed an order 2946174 at 831 pm on your website for my family including my kid. The delivery time promised was 9:05pm. I called your call center 4 times by 9:30pm and everyone said that the pizza is on its way. And then after 9:45 they said they will escalate to store manager who didn't call for 20 mins and when he called he said he didn't receive the order and will talk to the area manager and get back. The call center representative said he will have the supervisor call me back. They didn't call either... So you all left my family without food for 2 hours and my family including kid who wanted to celebrate slept without food. Such a huge company with such pathetic website order systems and even worse customer service. When i asked the csr s to check with the see they kept promising that i will get the food in 5 minutes. Such a pathetic and disgusting experience. Changed my whole perception about your company. I will escalate to highest levels and social media