[Resolved]  Pizza Hut India — No Pizza delivered for order

Address:	560078
Website:	online.pizzahut.co.in

I ordered a Pizza and garlic bread portion at 2:15 pm in the afternoon on 9th November. I made an online order and paid online, afterwards since I didn't receive a sms confirmation or an email confirmation I called their customer care number. I'd received an sms confirmation of payment made from my bank. The person redirected me to the nearest store to take it up with them and I did call that store. I was told the order would be delivered in 15 minutes. It didn't come. I called back after 45 minutes and was told again the order would be delivered in 15 minutes. Again that didn't receive the order. I called back the store - the manager shuttled me back to the call center after being very rude. No apologies so far either. Call center dragged out the call for an hour with me shouting that I havent received any pizza then apologised for technical issues. After that the call center person asked me to cut the call and that she would place an order for me. She said I would receive confirmation SMS and email, she would call back in 5 minutes - she couldn't be certain any refund could be made of my paid money. Atleast thinking that pizza & Garlic bread would be delivered I cut the call. 15 minutes later there was no confirmation and no call back. So I called the call center again and kept getting told money will be refunded in 11 working days. I don't believe any claims made by these people anymore. Moreover I was led to believe I would receive a pizza and garlic bread portion in reasonable amount of time after payment made. None of that has happened except some very exhausting and contentious phone calls with the call center. After I said I would raise a complaint with the consumer forum - they said go ahead do that. SO i'm officially making a complaint here. Not only was there false advertisement of easy ordering and delivery of pizza, my business was rudely repulsed and now i'm not sure if i'll even get a refund based on the past 3 1/2 hour experience of talking with Pizza hut employees. Not to mention the hunger, disappointment, drama and phone calls inflicted on me a customer for the mistake of believing they would treat me courteously and make quick redressals