I am writing to express my deep dissatisfaction with the recent experience I had while using the Pizza Hut app to order pizza on June 16, 9:38 am. Despite paying the amount of 568.05 via Google Pay, I did not receive my pizza as expected. I am disappointed by the lack of resolution and assistance provided by your customer service team thus far.
Upon realizing that I had not received my order, I promptly contacted Pizza Hut's customer service to seek assistance. To my dismay, I was informed that my order had not been placed, despite the payment being deducted from my account. I was advised to seek a refund through either my bank or Google Pay.
Following their instructions, I immediately contacted both my bank and Google Pay to address the issue and request a refund. However, my bank clarified that the transaction was successful and that Pizza Hut is responsible for issuing the refund. I have been caught in a frustrating cycle of being bounced between your company and these financial institutions, with no resolution in sight.
It has now been over a week since this incident occurred, and I am still without a refund or any indication of when I can expect one. I find this situation unacceptable and believe that Pizza Hut should take responsibility for rectifying this matter promptly.
I kindly request that you take immediate action to resolve this issue and refund the full amount of 568.05 to my account. I have always been a loyal Pizza Hut customer and have never encountered such a disappointing experience until now.
I implore you to investigate this matter thoroughly and provide me with a concrete solution as soon as possible. As a customer, I believe it is your duty to ensure the delivery of the product I ordered or, at the very least, provide a refund for the order.
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