Pizza Hut India — non-refund of money

Address:	New Delhi, Delhi
Website:	online.pizzahut.co.in

As per pizza hut policy of 30-minute delivery or free, i ordered a pizza not more than 2 km away... But still the pizza came in around 1-hour, now the pizza was dead cold and not tasted for what i paid. The delivery boy took my bill in saying that this bill will be used for making the refund. I had paid the money online and i am constantly told by pizza hut that money will be refunded but they have not done it so. I would like to lodge the complaint against pizza hut for unfair trade practice for making false promise and duping customers and serving sub-standard food. Also, my bill is with them, but i have a clicked photo of it. This issue pending since more than a month and every time they give false assurance but no action.