Pizza Hut India — non refund of payment towards undelivered order

Address:New Delhi, Delhi
Website:www.online.pizzahut.co.in

With reference to my online order no. 3674387 dated 7/11/2018 for rs 1227.45 at 10.17 pm, it is to inform that your executive from kingsway camp outlet called me and told me that the order can not be delivered as the address mentioned does not come under ‘delivery area’. He also mentioned that the amount will be refunded in two days. Thereafter 2 hours another executive calls and asks whether i still want that order to be delivered. This is hilarious! I told him that it was no longer needed. I have already informed you about this in feedback, but till date, i have not heard from you guys. Not a single mail and message and not even cancellation information. I think 3 days are sufficient time to update your customer. Update me the status of refunding of payment at the earliest.
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Dear Marshleen,

We are sorry to hear this. We would request you to please DM us your email ID and contact number via given below link so that we can look into this.

https://bit.ly/2DhDIVW

Regards,
Team Pizza Hut
Hi Marshleen kaur,

We don't want our customers to have such experience with us, kindly send us your contact number, email id and the exact location of the restaurant from where you had ordered your meal so we may assist you further in this regard. Thanks!

-Team Pizza Hut
I don't know why pizza hut company not providing their services or delivery to my area "Jeewan Park, Uttam Nagar". I want to know the reason this is very bad thing that your company person said this thing that the company will not deliver their services in my area.
Pizza Hut India Customer Care's response, Nov 17, 2018
Verified Support
Dear Bharti,

Thanks for bringing this up in our notice. We have shared your feedback with the concerned team.

Regards,
Team Pizza Hut

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