Pizza Hut India — Non reversal of charges when the order was not successfully placed

Address:	Bangalore, Karnataka, 560100
Website:	online.pizzahut.co.in

I placed an order on the pizza hut online and paid the merchant through net banking, the amount got deducted from my account and order ID was not generated. This happened on 20th Jan 2017(Merchant ref no.HHDF[protected]/BILLDKYUMRESTAURANTS.) and since then i have spoken to multiple pizza hut executives about the issue but they claim that the money was never received by them. I also contacted the my bank through which i made the payment and they have given a written confirmation on the amount being received by Pizza hut.
Pizza hut executives including their floor manager Manoj dont seem to either understand the problem or provide a solution by which all the parties can come to a conclusion. And on asking pizza hut to share a email that they are unable to track my payment they declined and the floor manger kept saying that their customer service doesn't have a dedicated mail id to which i can share the mail received by me from my bank.

Extremely pathetic customer service.