Pizza Hut India — non vegetarian food served in place of vegetarian food ordered | |||
This happened in pizza hut branch on puttenahalli main road, jp nagar 7th phase, bangalore today. We (Myself and my wife) were wrongly served with non vegetarian pasta with the item name as nv-mixes sauce add, instead of the vegetarian pasta that we ordered. We are taking this seriously and going the legal means as we feel this is a serious mistake and a crime against a strict vegetarian. Restaurant general manager - srinivas md (Mob # +91 [protected]), saphire hospitality & recreation pvt ltd. Having been a loyal customer to pizza hut for more than 20 years, we had this horrible experience today for the first time at this newly opened outlet. You may know that in other countries this is considered as a major offence and pizza hut can be sued. Was this information helpful? | |||
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Pizza Hut India customer support has been notified about the posted complaint. | |||
 2 Comments | |||
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Sorry for the inconvenience faced by you. We have briefed the team accordingly. Please give us a chance to make your experience memorable. Meanwhile, request you to share your details here: http://bit.ly/PHFeedback
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Pizza Hut India customer support might have been notified but it seems to me that they are going very slow on this issue & might be taking it easy. It looks like they are buying time so that I forget the incident. There were a few immediate calls from Pizza Hut inquiring about the incident but I have been told to wait till next week to see what can be done on this. The manager who spoke to me is unwell it-seems and he is yet to speak to his team and higher ups. They are probably thinking that I will forget this eventually & will go silent. But this episode has hurt me so much that and I am planning my next action.
I have also been told that except for refunding the bill amount, there is no alternate to compensating an affected customer. But in this regard, I have seen a few customers going to Consumer court and getting adequately compensated for the follies committed.
I have also been told that except for refunding the bill amount, there is no alternate to compensating an affected customer. But in this regard, I have seen a few customers going to Consumer court and getting adequately compensated for the follies committed.
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