Pizza Hut India — Not providing the written offer

Address:	New Delhi, Delhi, 110059
Website:	Pizza hut

Hii...!

This is regarding our MOST UNEXPECTED experience at Pizza Hut Delivery (Tilak Nagar, New Delhi)

I have been to the place last evening with my wife and daughter. As per my regular taste, I ordered “Overloaded pizza serve for 2”

While feeding the order in your system, your guy informed me that pet bottle is not in the stock, you will get cold drinks in two glasses.

Here, the question is, if you do not have anything in stock, you should provide the same quantity to the customer i[censored]sing any alternatives. Well, the pet bottle contains 750 ml and the two of your glasses would contain 250ml each. Now, please give me the sufficient reasoning, why would the customer would settle in less quantity when we are paying full amount, if you do not have anything in stock. Is it the customers fault ??

Well, your executive who was feeding the order initially agreed to provide me the pet bottle, but, don’t know what made him think to consult his senior. Then, the senior guys, Mr. Prashant & Mr. Sunil came into the picture and told me that they cannot provide me the pet bottle as they only provide the same for take away orders. Then, why the display shows the incorrect information if the offer is valid for take away orders only. I would love to sit at home and place the order rather than personally visiting your place and would definitely not explore latest menu. In such a case, you should avoid providing sitting arrangements to customers if you are providing better offers on take away orders.

Further, I wish to request you to provide your every executive the same kind of training so that they cannot misguide customers. And then, why this different rules for different customers/order when the payment amount is same.

For your ready reference, you can check the history of my orders through my number where I have always placed the same order and get the same items (including the pet bottle of 750 ml) from your Dwarka mod outlet. Why the disparity in different outlets if the name, amount, taste and everything else is same. I would suggest you to keep the separate name of your outlet then if have your own separate rules.

Moreover, you want your satisfied customers should ring the bell placed at our outlet as a token of thanks and on the other hand, you guys wish to create scene for such small issue of 250 me amount of cold drink. And, then you have filled your staff with so many of stubborn managers who don’t know how to deal with their customers, especially the regular ones.

Finally, I left the matter on your executives and they choose to not to feed us. And my family including me left the place as we entered.


I desperately wish to hear from you in this regard and to solution to these kind of issues to enable me to visit in future.


Regards,

Kapil Gaba
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