Pizza Hut India — Order has failed but money deducted

Address:	Bangalore, Karnataka
Website:	Pizzahut.co.in

I have ordered bulk pizza on 10/12/15 but unfortunately order was not placed and money got deducted. When I called customer care they told amount is in gateway and it will get refunded within 22 days. It's almost 1 month now, I am still waiting for the money and I contacted the customer care n number of times where I didn't get any updates except they will ask me to wait for 2 more days. To say frankly pizza hut customer service is one of the worst customer care service in India . I went through other complaints also where I can see majority issues are related to mine. Is this the way pizza hut treats customers. Fed up with this and not sure when they will refund the money. I have escalated the issue but no luck. If this continues customers will stop ordering pizza online as they don't have proper interface and as they have very poor customer care support.