| Website: | online.pizzahut.co.in |
This is pertaining to order no 8679904 in the name of smriti on 16th july, 2017 which was scheduled to be delivered at 9:23 pm. The order was done by my alternate phone number [protected].
However till 10 pm i received nothing.
I called up customer care four times in between 9:30pm and 11:30 pm and spoke to mr keshav, mr kumar and mr shashi (The records of which you would surely have in your system).
At about 9:30 pm, when i called up customer care, i was given a complaint number being[protected] and was told that within 5 minutes the store manager will speak to me and get the delivery done.
Even after 30 minutes i did not get a call from the store manager and was asked to call the store myself.
I called the store and they asked for the order number/mobile number and after confirming my name, in a ridicule language, the phone was disconnected by them.
Since then, i kept calling and willingly no one answered the phone. I called from a friends number and the phone was received in an instant and after i informed my name, the phone was disconnected.
I have call recording facility in my phone and the recordings in my phone bears a testimony to all the calls and conversations that i have had with your customer care.
Finally i called up customer care again and spoke to mr shashi, who the told me that there was no time available from the store for my delivery.
Finally, he offered to refund the money and that would take around 21 days.
I told him that this did not help me but it seems pizza hut hasn't provided mechanisms to solve issues of customers after having taken their money.
It was my cousin's birthday and after waiting for more than 2 hours for our food for which we had already paid, i was not given the food. We had to stay hungry literally all night.
I do not know about other customers but i am going to take this issue seriously.
I demand an explanation on the same, the absence of which will surely lead to a legal suit before the consumer forum and other legal entities.
That is the primary reason why dominoes is really good and sensitive to their consumers needs.
Do call in the number [protected] for any queries that you may have and please do not call at [protected]
—
Aggrieved terribly,
Nabin kumar lal.
Ph-[protected]
Was this information helpful?
