[Resolved]  Pizza Hut India — order not delivered... however store sent me message that order is fulfilled.

Address:

Mumbai - Profit Centre

On 23-Aug-2020 I ordered pizza through pizza hut mobile app. Order no is 19359119. Within 30 minutes I received a SMS from pizza hut that my order is delivered. I called to check with the store and they told me Pizza Hut has issues with their online order software so message was sent by mistake and my order will be delivered within half-hour. I keep on calling store for next 2 hours but store didnt pick up my calls. I called customer care call center two times and they keep on promising me that i will receive call from store within 15 minute. I never received a call. I requested refund they informed me they are not responsible for refund. Store will decide about my refund. I am being cheated by Pizza Hut. It seems pizza hut is not responsible &accotable. They cheated me and now dont want to provide refund and take action against store from where i ordered. I would like to bring this instance to consumer forum and ready to fight against Cheaters like Pizza Hut store. This is serious loophole in the system. These online stores are accountable since money is already been paid they care least about customers.