Pizza Hut India — Order not placed, but money got deducted online

Smruti1979

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500081
Website:	m.pizzahut.co.in

Hi Team,

I'm Smruti from Hyderabad. I was trying to place an order on 25-Nov-2016 via m.pizzahut.co.in at around 6:30pm.

I reached till payment page and made the payment of Rs. 562.74; however after the payment the page said "try another payment method, order not placed".

Order was indded not got placed as I didnt receive any sms or mail (neither the food ofcourse); however, the above mentioned amount got deducted from my account.

I called customer care the next day[protected] and informed about this. The executive repled that the amount will get refunded to your account as he also didnt see any order placed by me.

Can someone please let me know why the amount isn't refunded to me yet. I do have thesms, e-mail and bank account statement as proofs. My contact number is [protected] and email is [protected]@yahoo.com.

Expecting a reply at the earliest.

Thanks,
Smruti

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Pizza Hut India customer support has been notified about the posted complaint.

Dec 02, 2016

Updated by Smruti1979 Hi Team,

I received a call from Mr. Rahul Kumar Sharma - [protected] on the above complaint and he was asking for my card number from which I made payment. How do you expect customer to share his/her card details and why are those required?

I'm ready to send the screenshots of sms and e-mail and the bank statement (where it is clearly mentioned that payment is made to pizzahut) to your e-mail id. I'm not comfortable sharing details of my card (no one should). Let me know how do I proceed on this.

Thanks,
Smruti

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Comments

Smruti1979

from Hyderabad, Telangana

Hi Team,

I still haven't got any solution from pizzahut. The last communication by pizzahut was on friday and the executive asked me to get a calculator and paper as he wanted me to do some calculations (I've no clue what exactly he was trying to do). I asked him to call back after 12pm or saturday as i was neither close to a calculator not a paper and I was busy at work. Since then no call.

They have already taken my card details.

Please take some action here now, as I'm worried that my Rs. 563/-- are gone.

Thanks,
Smruti