Pizza Hut India — order number 10755864

Address:	Thane, Maharashtra, 421204
Website:	restaurants.pizzahut.co.in

The order has been placed on 10th aug 2018 at 9.12 pm. But order was not delivered till 10.25 pm. When i called customer care number on[protected] the reply given first was order has been dispatched and then immediately he said to wait & will check status. The phone was kept on hold for 5 mins. And then it's been told that we are unable to trace your order & hence please disconnect the call. This happened 3 times. Then i called from another phone for 4th time again on[protected], the person first kept the call blank for 5 mins & then told your order is dispatched and you will get a call from us in 10 mins. When i asked if order is dispatched then why call is required, then he again kept the call on hold for last 15 mins then person told that order is dispatched and you will receive the order in few minutes & you will get a discount. When i said it is more than 1 hour 15 mins and you have to give to give it free. Then the call was again put on hold till 11.05 pm & then was disconnected from customer care's side. By the time my 3rd call from 1st phone was diverted to my area outlet in xperia mall when mr. Nitin over there told that they have not received the order, this is at 10.45 pm, where as we had received order number which we had told him & they said we will need some more time to prepare the order. I am still waiting for the order & kid in house is sitting without food.
This is the 2nd time experience from pizza hut and i would like to claim to close all call centre's of pizza hut which are of no use.