Pizza Hut India — order number 9738984 not received

Address:	400076
Website:	pizza hut

I placed an order for pizza on 1st jan 2018 at 2247 hrs. My order 9738984 was not delivered. I called customer care 02 times that night asking for status, i was told order will be delivered late. But i didn't get it. I called customer care on 02 jan & asked about the same. I was told store will call me. Till now no one called me. Today i again called with pizza hut customer care asking where i should raise complaint, i got an answer that i can't raise a complaint but can leave a feedback. Even for leaving the feedback the powai store is not there in the list to select outlet on their website. Customer care told me my order has been cancelled & refund has been initiated. It will take 11 days. At least the store should have the courtesy to call & inform regarding the same. Now i don't know whether to trust these guys for my refund. There is no written communication regarding the same.

Very bad experience...