Pizza Hut India — Order placed not delivered

I had placed order on Dec 9th at 2.03pm and which was to be delivered by 2.33pm. about when it was not delivered I tried calling the number given in my confirmation mail and they informed me they will pass the message to store and the store will update about the delivery. But as no one called I tried calling store but it was not answered so again I tried calling toll free number. But even they were unable to connect with store. With no update I had no option but to wait as while tracking my order it was showing my order is getting packed. Till next day it was same. Pathetic and unreliable service!!