Pizza Hut India — Pathetic service and wrong commitments by pizza hut

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi,

I ordered a combo meal on 21st Feb at 8:10 pm and on the call itself it was promised that the delivery would be done in 30 minutes else there would be 300 rs discount. When the delivery guy reached at our place he was late by some minutes. This was continously 3rd time when I wasn't getting my order in the committed time. Last time it was in 1 hour and before that around 45 minutes and I spoke with the delivery person but he gave some lame excuses that in case I will complain than these ppl would deduct this from my salary, second time when happened the delivery person argued with me for 10 minutes and I ended up paying in full as guests were sitting at my place and he was making an embarrassing situation for me. This time it's over my head now and I decided not to spare you people. The guy created a major scene in the society and such a pathetic situation for almost 20 minutes. I almost spoke to 4 -5 different people but they ended up explaining me the policy of first barrier point. And took the order back. This was now the situation for me where I had to order from another pizza joint and these guys delivered in 20 minutes ( wish if pizza Hut would have this wonderfull service). The store manager of sector 50 noida always has some or the other excuses. For you guys 30 minutes means around 30 minutes. But excuse me, we are from the background where 30 minutes means exact 30 minutes nothing more nothing less. Moreover, I had to speak to different ppl on this planet for 1 and half hours and got the stuff at 9:30 now with a discount of 300 rs by than I was really not in mood to have pizza anymore. Due you guys think I was complaining and doing all this for 300 rs discount and would waste my energy and my dignity which of course has much more value than this discount. Your apologies are not accepted this time. You guys screwed my day and image completely in the society ( where ppl were thinking that I was arguing with a young delivery guy for only 300 rs discount) so let me explain you its now about the image and the wonderful service that u guys gave me. I would never ever order from you guys. Keep my words and make it a note.
I made 4 to 5 calls to your call centre where I was told that floor managers are busy!! Really and than later I was promised by kanu a floor manager that I will be getting a call back in 5 minutes again I confirmed is that 5 minutes u said. But I never got a call back I called u ppl after 15 minutes. This is the most pathetic service I have ever came through.

- You guys are never on your commitments.
- you have the most pathetic and disgraceful attitude towards your customers.
- your only motif is to make money not to make happy customers.
- when customers complaint you ask to refer to website for T&C ( are you some insurance company or mutual fund agency).
- you guys make such embarrassing situations for customers that they end up paying whatever you ask for.
- you have no value for your customers.
- if you can't do it dont show us wrong advertisements.

P.s - I am highly disappointed and will take it up to your highest authority for this insult and embarrassment.