Pizza Hut India — Payment not refunded by pizza hut magarpatta city

Address:	Pune, Maharashtra, 411028
Website:	online.pizzahut.co.in

I have raised a complaint for pizza hut store located near magarpatta (01, green harvest bldg, magarpatta, 140/11 & 13 hadapsar pune - 411028). They are not refunding my amount after delivering the order late. I raised the issue multiple times but they are very unprofessional.
They are not able to identify the store even when i provided them correct details. They don't have my registered number but i am getting their delivery messages and promotional messages on phone. They don't provide the complaint number.

When i asked them to talk to superior, all of sudden all information was in place. But when i talked to him, he refused to told me his name. I asked him if he is his superior, he didn't responded but he introduced himself as supervisor initially.

Later they put me on hold till the call got disconnected.

I have recorded all voices while calling as proofs.

I am looking forward to you.