Pizza Hut India — Pizza hut customer complaint handling system requires some serious examination and overhauling.

Pankajji Ji

from Delhi, Delhi

Address:

Ghaziabad, Uttar Pradesh, 201010

This has reference to a customer complaint made today with Pizza Hut regarding lousy delivery customer service meted out by Pizzahut, Shopprix Mall, Vaishali Store. Feedback ID is 55389.

I have justll received a call today at 1:09pm from your executive Sudarhan Sharma (#[protected]) from Pizzahut, Shopprix Mall, Vaishali Store.
The executive instead of accepting & owning up the customer service blunder committed on Wednesday is talking rudely to me and telling me that he had called me around 7 times on Wednesday regarding my order to update me, when throughout my complaint (Feedback ID is 55389) I had mentioned I had not received a single call from either Pizzahut, Shopprix Mall, Vaishali Store OR Pizza hut customer care – while I had made 12 calls between 8:30pm to 10:45 pm on 25/01/2017.

At a time when customer is being hailed as king by the service industry. Pizza Hut is assuming that the customer making complaint is a lair. Instead of Pizza hut taking customer complaint in the right spirit and listening to the customer’s complaint. They are blaming the customer and accusing him of lying. This is pathetic.

Pizza hut customer complaint handling system requires some serious examination and overhauling. I want senior management of Pizza Hut to take cognizance of this complaint and let me know how they intend to resolve this complaint.

Was this information helpful?

No (0)

Yes (0)

Pizza Hut India customer support has been notified about the posted complaint.

Jan 27, 2017

Updated by Pankajji Ji Pizza Hut’s much advertising: Don't cook on Wednesdays! - Buy 1 Get 1 FREE turned out to be a Pizza Hut Horror Wednesday.

My online order was placed at 1:38pm on 25/01/2017 for home delivery at 8:30PM. Order no. is[protected] placed on Wednesday.
When the order was not delivered at 8:30 pm. I started calling your customer care no. 39883988
I made several frantic calls to your call centre – every time I was mislead and told that order is out for delivery and will reach in next 7-10 minutes. Twice I was told the server is not working. Twice I was told I would get a call back from the Pizzahut, Shopprix Mall, Vaishali Store but that call back never came.
I had also asked customer care to lodge a complaint against Pizzahut, Shopprix Mall, Vaishali Store for giving such lousy service as I was sitting clueless about delivery of my order.
1) 8:30
2) 8:50
3) 9:10
4) 9:25
5) 9:40
6) 9:45
7) 9:53
8) 10:05
9) 10:15
10) 10: 26
11) 10: 38
12) 10: 44
At 10: 45 the delivery was made. AFTER FULL 2 HOURS AND 15 MINUTES DELIVERY WAS MADE. I again called your call centre and demanded for a full refund for giving such lousy service and making my entire family starve for the pizza. But to no avail.
MY ADVICE TO PIZZA HUT MANAGMENT:
1) Serious action should be taken against all those customer care executives who received my calls and misguided me throughout promising delivery in next 7-10 minutes.
2) Serious action should be taken against Pizza hut, Shopprix Mall, Vaishali Store for maligning & eroding Pizza hut brand value.
3) My order amount (of Rs 512) should be fully refunded.