| Address: | E-201, Novus Florence Village, Phase 2, |
26.03.2023
From
Samar Vijay Jand / Honey Jand,
E 201, Novus Florence Village,
Gajuwaka, Gangavaran Port Road,
VISAKHAPATNAM.
To,
Pizza Hut
12th Floor, Tower D, Global Business Park,
Gurugram 122002,
Haryana, India
Dear Sir,
SUB : Complaint for the Quality of Services, Quality of the Product Delivered and Untrained Staff.
This is in referenced to my order that I had placed online for Two Pizzas. I am very sorry to share my experience with you for the Pizza’s and the services offered to me which am narrating to you. You may please gauge my level of dissatisfaction and agony suffered by me that even after four days have gone by I have not forgotten this incident and am hence I am forced to write this complaint.
1. The Pizza base was as thin as thin Roti that we make in our house. Would you encourage your children to eat this Pizza oh sorry PISS-A.
2. Cheese Does It Exist…See the PissA Below.. Oh my God…. What have you asked?????? It seems that for our health concern, Pizza hut has decided not to put it.
3. Hot Pizza : Seems that Pizza was baked just 58+ minutes back (That was the time it had taken from the time placed the orders till delivery). It may not be hot, but it is not cold either.
4. Vegetables, see the photograph above. They Look So fresh!! (Pun intended)
5. Whom do we serve first? We have a customer who has come to Pizza Hut restaurant to enjoy and we have a customer who has ordered and paid 100% advance through Swiggy and there is a clause that if the order is cancelled after one minute there are charges levied. Where would that that customer go?
6. Finally, we were tracking on the 38th minute Pizza was handed over to the delivery guy with instructions to deliver before the 60th minute and that too when the winds were blowing and it was raining too. What did the delivery boy do? ….called my wife and pleaded her to allow him to mark the delivery ..something becoming a standard practice among companies working on time bound delivery models.
7. So we had a very special Pizza….Waver thin Base + No cheese + stale vegetables + late delivery= Pizza Hut’s Rotten Rubber Pizza. I don’t know how I ate that.
8. And finally when we called up the customer service with the complaint we were offered Rs. 150 as a compensation (Say prize) to eat this rotten rubber …or say PISSAAA!!!
I am planning to address this complaint to the Foods and Drugs Administration too but to give you a fair chance I will wait till 28.03.2023 Tuesday 12.00 noon for your representation. I would expect answer from the very most senior management so that they get familiar with the ground realities. Please note that both I and my wife are suffering from very severe stomach upset something near to food poisoning which we feel is because of your PISS---A……!!!
Pizza was ordered by my wife Mrs. Honey Jand from Visakhapatnam and at the above address.
Please do not try to supress this complaint failing which it would aggravate this issue. I would like to talk to the senior most management and no one else will be entertained.
With Regards,
Samar Vijay Jand
[protected]
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