Pizza Hut India — refund not processed

We have order pizza on 8th jan from wakad road hinjewadi branch. Details below.
Order no 7465985
Estimated delivery time 09:03 pm on 8th january 2017
Store address wakad road hinjewadi,, pune

The order was delivered at 9:45 pm and the delivery boy assured that it will hot. The pizza cold, taste less and not baked properly. I called the store they agreed for refund of the bill amount. Me and my friend followed up many times but didnt get any proper response from store manager. After some days the new manager was appointed and assured that he will resolve the issue in 2 days. Till now we are looking for money which we paid for use less food.

Refer feedback id is 53692 which was entered on your website for details.