Pizza Hut India — refund of phd cancelled order 8940765

Address:	560037
Website:	online.pizzahut.co.in

This is regarding online order 8940765 placed on 27aug17 8:15pm with pizzahut (Order attached). After an hour pizza hut informed that order will be delayed further by an hour with no guarantee. So i had asked them to cancel and process refund. Per pizzahut i should be getting confirmation of the same at 11:30pm.

1. Pizzahut does not have fair and transparent cancellation procedure. There is no customer support emailid. The customer support number[protected] listed on their site does not provide any proper information or evidence
2. My phone conversation with them on 27aug night is attached.
3. I asked support person if the store can send me an sms from their phone or email of cancellation that will also do, but that has not happened.
4. I have posted a feeback of above at pizzahut site, given there are no other phd complaint option available. And i doubt they will ever respond

It looks like pizzahut is cheating their customer in event of any cancellation. Especially in cases when their stores are unable to fulfill order on time. I will to have my money refunded and pizzahut should incorporate fair cancellation process.