[Resolved]  Pizza Hut India — Staff behavior

Hi,

I am Deepak I ordered pizza through call and given them my address. After few minutesI got whatsapp call from +[protected] he is from my nearest pizza hut they said in your location we are unable to deliver. After that I ask where you can deliver and he said he can deliver last SHIVJOT ENCLAVE. I said ok I will pic up my order from Shivjot enclave. He said your order is ready I am leaving from Pizza hut to Shivjot. Also I got msz from pizza hut your order has been dispatch. My order number is [protected]
When I reached the Shivjot and I called him he said your order is not ready yet.
After that I visit pizza hut and I met with Mr Gaurav. I ask about my order. He already packed my order. Shivjot to pizza hut distan e is only 2 mints. I ask how itz possible that they deliver boy said your order is not ready and you are giving me in just 2 mints. I shown him Dispatch massage.
After that he said do what ever you want to do.
Now I ask pizza hut what you say about your staff.

My issue is mentioned below.

1- Please give me in writing way your pizza boy said they can't deliver at my location. When I call to helpline to order he didn't deny to deliver to my location.

2- I got dispatch my then why he said your order is not ready.
When I personally visit there in 2 mints my package was already ready.

3- The staff behavior is worst, He has no idea how to speak with customers.

4- when I ask his name he said his name is Gaurav. I have doubts he has given me wrong name.
Also he has given me deliver boy name as Rohit.

Name - Deepak Kumar
Contact no- [protected]
E-mail - Deek.[protected]@gmail.com
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Mar 10, 2022
Complaint marked as Resolved 
Pizza Hut India customer support has been notified about the posted complaint.
Verified Support
Jan 25, 2022
Pizza Hut India Customer Care's response
Dear Deepak,

We are sorry to hear this. We would request you to please DM us your store details via given below link so that we can look into this.

Link: https://fb.com/msg/pizzahutindia

Regards,
Team Pizza Hut
Feb 03, 2022
Updated by Deepak mehra4490
My complaint still not resolved.
Verified Support
Feb 05, 2022
Pizza Hut India Customer Care's response
Dear Deepak,

We are sorry to hear this. Please DM us your store details so that we can assist you further at the earliest.

Regards,
Team Pizza Hut
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