| Address: | 12th Floor, Tower D, Global Business Park, Gurugram 122002, Haryana, India |
I am writing to express my disappointment with the pizza I received from Pizza Hut. I ordered 3 Pizzas in total (1 Classic Corn and 2 Italian Onion Tomato) all in regular size for delivery on 28th February at 1:39 a.m. from Swiggy app order no. #[protected] from the Powai outlet of Pizza Hut. I am extremely dissatisfied with the quality of the pizza. The pizza appeared to be stale and lacked any freshness at all of which was confirmed by it’s cold nature.
Upon receiving the pizza, I immediately noticed that the crust was dry and tough, and the toppings were hard and had a plastic texture. When I tasted the pizza, I was disappointed to find that it was stale and lacked the usual flavour that I have come to expect from Pizza Hut. As a result of only consuming 2-3 stale bites all the consumers (including me and two of my friends) were severely sick from stomach bug. We could not enjoy the usual daily life we are used to due to being sick from consuming these pizzas. We have suffered financially, mentally and the most painfully through physically and would really like to be compensated for it fairly.
I urge you to take this matter seriously and take appropriate steps to ensure that such instances are not repeated in the future.
Thank you for your attention to this matter, and I look forward to hearing back from you soon.
Sincerely,
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