Pizza Hut — live cockroach found in pizza hut, pizza!!!

3 Reviews
 jayeshp96 on Jan 13, 2018
Today (12/01/2018) i had gone to pizza hut inorbit mall, malad (West).
Firstly i ordered three medium sized pizza's. Two veg (Paneer) and one non-veg (Chicken pepperoni) pizza's. The issue started with my pizza's being delivered too late (25 minutes) there were literally no customers in the restaurant at that time, still my order took nearly 25 minutes. Secondly when the order arrived, i spotted a "live cockroach!!" in my pizza (Chicken pepperoni).
And when i complained to their staff, their immediate reaction was that they still tried to fool me, by winking eyes to each other and they also tried to give me the same pizza in a different box!! Later, i was being abused and being back answered by two members of the staff, who came in the middle out of nowhere (Namely "aakash" and "edwin". One of them (Aakash) also outraged at me, even when i had not approached towards him for the issue, out of nowhere these two came in between and began to fight and defend themselves despite of their such mistakes. And later when asked about the reason for the unhygenic conditions in the kitchen, they said that their place where they store boxes was having some cockroaches from a long time.!
I want a serious action to be taken against pizza hut. For delivering such a pizza to me and followed by the misbehaviour of the staff.

Complaint Status

[Jan 13, 2018] Pizza Hut India customer support has been notified about the posted complaint.
Complaint comments  2 Comments     Updated: Share0Tweet0Share0


It shows the Food Business Operator is not following Good Hygiene Practices especially Pest Management
jayeshp96's [Complaint's author] reply, Jan 14, 2018
Yes, which is bizzare .!!
Sorry for the inconvenience faced by you. We will look into this and get this resolved on priority. Please give us a chance to make your experience memorable. Meanwhile, request you to share your details here:

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    Pizza Hut - live cockroach found in pizza hut, pizza!!!